Monthly Archives: July 2007

Cape May Journal

Tuesday, July 17

I’m always up by 7. This morning, on my jaunt for coffee and newspapers, I was accompanied as usual by the sounds of hundreds of purple martins (lavendarius deanus). They live in four-story-high houses erected on the property, and not a mosquito or other biting insect is to be seen. The only downside is a degree of gregariousness usually reserved for class reunions.

There is an early morning parade on the four or five miles of elevated pavement bordering the beaches: bikers, skaters, power walkers, joggers, runners, strollers, and meanderers. An amazing amount of people up and about. Alas, no dogs allowed. My favorite was a woman in a miniskirt, tight sweater, and sneakers, jogging along with her water bottle in one hand and her IPod in the other.

The fog hustled in on the beach this morning like chicken soup on a roll. (Sorry, couldn’t resist.) For a couple of hours, you couldn’t see more than 15 yards or so, and people emerged from the fog like zombies in one of those John Carpenter “Night of the Living Dead” monstrosities. I expected them to be slobbering and in rags, but most of them were fine. Lifeguards could not see swimmers, and had to clear the water for a while. (Which begs the question: If neither swimmer nor lifeguard can see each other, and the latter blows his whistle, does it make a sound?)

The water was great, strong breakers, and the dolphins obviously dined in peace all day.

Dinner at 410 Bank Street, great soft shell crabs. A bottle of Cape May wine (I forgot they didn’t have a full bar) which cost less than a martini at the Peninsula Hotel in New York.

Had to clean the hood of the car. A seagull hit me and he was obviously a retired bombardier from the strategic air command. Fortunately, there is a robot in the trunk that cleans the car.

Traditionally, lifeguards wear red, but there is a corps of super
lifeguards who wear blue, specially skilled in saving women in distress.
Rarely seen, one is caught here as the fog temporarily parts….

© Alan Weiss 2007. All rights reserved.

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Cape May Journal

Monday, July 16

I’m up early watching the fog burn off. Two pelicans circle, unusual visitors here. The dolphins are active already. The birds no doubt figure that if there are dolphins congregating, there are fish.

Whale and dolphin-watching boats soon arrive to hover around the mammals. Ineluctably, the boats annoy the dolphins (and I’m sure scare away the fish on which they are feeding) so, guess what, the dolphins leave and the boats depart to follow the dolphins (or find new ones). I’m sure that cycle repeats itself through endless amounts of customers’ money. Later, mutatis mutandis, the dolphins return after the boats are gone and spend the day cavorting. Occasionally, they leap from the water. The NEVER do that with the boats around!

A family next to us abandons their chairs and umbrellas and, within two minutes, a gull arrives to clean up the crumbs and vestiges of some chips. (Birds always strike me as walking with their hands behind their backs, as if they’re just passing through, no need to be concerned.) The gull cleans up nicely, then flies over beyond the breakers to float and apparently do nothing more than contemplate avian existence.

This evening we dine at The Pier View, which was once The Waterside and featured flights of Johnny Walker scotch. The food is better than ever—our finest meal to date. The prime rib was served with extra au jus in a brandy glass. The waiter is from Belarus, and he tells us that HE is bored here in the winter!

Terrible storm tonight, they cleared the beaches at 5, so we managed a good day, and there’s something soothing about rain at the shore.

Driving down the main drag (“Ocean Road,” how could they have come up with that?) we notice that every motel, hotel, condo, and boarding house has a “vacancy” sign. That’s not a good sign at the height of the season. This is a driving destination and I’m wondering if gas prices are actually influencing choices. Yet 80% of the vehicles here are SUVs the size of Airstreams.

Tonight is my Hoyo de Monterrey Cuban, with some iced tea and a chocolate covered oreo cookie. Like that gull, I am content floating on the waves.

© Alan Weiss 2007. All rights reserved..

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Observations of My Mentor

Famous lines from the lovely Maria:

1. To a woman flirting with me at a convention, while Maria was standing next to me: “Save your breath, Alan prefers women with less facial hair than he has.”

2. To a woman protesting my gag introduction that I’m afraid to go to North Dakota, on the basis that it is derogatory to her, as a North Dakotan: “Then why don’t you leave and give your seat to someone else in this standing-room-only crowd?”

3. At a golf tournament she is running for one of her charities, a heavy, balding, sweaty, loud golfer asks her if she’d like to go for a drink. She declines.

Him: Come on, honey, you know I have a big boat.
Her: Trust me, your boat’s not big enough.

© Alan Weiss 2007. All rights reserved.

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Cape May Journal

Sunday July 15, 2007

Maria was wondering if we’d see the dolphins which hang around off the shore, since we’re a mile farther south than prior years. “Do you think they look up, spot Decatur Avenue, and say, ‘Oh, oh, time to turn around!’?” I asked. She was not amused.

But they did show up in force, feeding on small fish which threw themselves into the air attempting to escape the threat. The dolphins slide rhythmically to the surface and submerge, glistening, intelligent miniature submarines. The adults on the beach rush to the water faster than the kids.

Great day, moderate wind to keep us cool, perhaps 80°, water temperature in the low 70s, warmer than Cape Cod but nonetheless somewhat bracing. I’ve started “The Pursuit of Glory,” which is the story of European development from 1648 to 1815 by Tim Blanning. Did you know that at the beginning of the period road travel was abominable, and that they had the benefits of the old Roman roads—after 1,400 years of neglect! Sort of like Route 46 in New Jersey, but without Augustus….

Dined at Peter Shields in one of the old homes on the ocean. You bring your own wine (or drink the Cape May wine they serve, so like I said, you bring your own wine) and they live up to their reputation of “fine dining by the sea.”

Cruised into town to visit the Nut Shop, a tradition. An artist of quite some years, packing up her exhibit, came over and told me that the last time she had been in a Bentley it had wooden sides! I asked if she had been traveling on old Roman roads.

Modest breakers on a calm day

© Alan Weiss 2007. All rights reserved.

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Cape May Journal

Saturday, July 14

Like great white herons migrating to ancestral homes in Patagonia, Maria and I are making our annual pilgrimage to the Jersey Shore (other states have beaches, Jersey has a shore). The Bentley easily breaks our prior record through New Haven as it shoots south through four states, passing the stomping grounds of the Sopranos, the alleged burial site of Jimmy Hoffa, and the casinos of Atlantic City.

We keep the top up, since it’s 90 degrees, until we hit the outskirts of Cape May, the southern tip of the state. We’ve abandoned ten years of bed and breakfast routine here for a spanking new condo overlooking the ocean. (Definition of a bed and breakfast: Accommodations below standard passing for “quaint” run by people who actually don’t like you, passing for “charming.”)

Cape May is distinctly different from the honky-tonk resorts to the north in Wildwood and Seaside Heights. Here, horses clip-clop through small streets pulling carriages past Victorian buildings a hundred years old. Families commune. There are no health clubs, and for every power walker there is a pancake house the size of the Astrodome.

I’m composing this on a rocking chair three flights up, the top level overlooking the water. I have an outstanding Dominican La Aurora with some sugar free, chocolate-covered almonds, and hedonistic chocolate-drenched grapes. The cigar has hints of chestnut and cedar, with residue of molasses and pecan. (It has nothing of the sort, I’m just mocking cigar and wine reviews. It tastes like a good cigar.)

We dined in Martini’s tonight, beginning with a chilled glass of Christiania vodka and blue cheese-stuffed olives. The table was on a balcony and we could watch the waves and walkers below. It’s surprising what you see from this height, and I’ve made a note to be more careful of my convertible etiquette.

Tomorrow we’ll hit the beach, where attendants circulate to serve drinks and food. From Cape Cod to Cape May and, next month, to Nantucket. We are peripatetic ocean seekers.

Since time immemorial, the Atlantic has slammed the Jersey Shore as if retaliating for some insult. Tonight is harsh, and the waves unremittingly cascade to the sand. It’s great to be here, among the corybantic action of sea and wind.

© Alan Weiss 2007. All rights reserved.

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Poolside

I have a huge robot that cleans our 75,000-square-foot outdoor pool. It is so sophisticated that it memorizes its path, works for six hours at a time, climbs the walls to scrub up to deck level, and can shoot down low-flying birds. I love it, and it’s in my will.

However, it can’t negotiate a series of steps to get into the pool, and it’s not appropriate to launch it for spot cleaning jobs. So I was overjoyed to purchase a Water Tech™ Pool Buster® recently. This small vacuum worked beautifully twice, then conked out, and technical support was just tedious. They sent a new charger for some strange reason, then I could only get voice mail, yada yada yada.

So I called and asked for the president of Water Tech after complaining to the receptionist that I would not talk to technical support again. She said calmly, “One moment,” and the next thing I know I’m talking to Guy Erlich, the president of the company.

“I don’t normally pick up the phone,” he said. “But we don’t have unhappy customers here. How can I help you?”

I told him of my travails. He told me to ship the unit back Fedex using his account number and they’d ship me a new one. He apologized for the trouble. I told him that I thought the machine was great when it worked. He told me this was an exception, and that they would make it right.

I’m now a great advocate of Water Tech, because the president picked up the phone (and I’m sure is reviewing the responsiveness of his technical people). That’s all it takes to turn a problem into an opportunity.

Do you need a pool vacuum? Give Gary a call at 800/298-8800, and mention my name. He’s a great guy with a fine product.

© Alan Weiss 2007. All rights reserved.

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Fernando (And Why Being Is Not Becoming)

I’m at the National Speakers Association convention in San Diego. After arriving four hours late last night, I decided I’d better be there this morning for the opening general session.

As the lights dimmed, we were greeted by a woman who intoned long off-pitch chants, looking as though she were enduring a painful dentist’s visit. She did this for ten minutes, asking the audience to stand and join in the intonations, which, being speakers, nearly everyone dutifully did.

She informed us that vibrations and brain activity were inter-related, and we were creating harmonies. Suddenly I was wishing for the relative logic of a John Gray, and Mars and Venus, because I was clearly approaching Neptune. People were ecstatic. I was wondering if I would break my morning drinking record, which stands at 10:30 am, though it’s always 5 o’clock somewhere.

The main speaker then came on, and after asking everyone to stand and jump and shake (in motivational speaking terms, “getting the audience moving,” but in professional terms, “wasting my time”) she told us something like the following: “If you are being but not being, you can’t be. It’s vital to let go of old being to reach new being. You have to be to be.” Or, not to be, I suppose. She make me long for the comparative straight talk of Stephen Hawking.

I left this metaphysical mishmash after 12 minutes, and decided to have breakfast, and out of such serendipity is wonder found (or, perhaps, new “being”). In the restaurant, I met Fernando, my waiter.

He attempted to speak to me in German, I guess because of my name (I wear more speaker badges then a troop of eagle scouts), and I had to go and show off by responding in Spanish, forgetting that I was talking to a “Fernando.” That was it, the rest of the complete breakfast order and small talk was en español, but I managed it, largely because Fernando refused to speak English.

He was efficient, courteous, and a joy. Just a great guy, who would teach me a word if I couldn’t handle it. (The Spanish word for “hot sauce” is “hot sauce.” Who would have known?) I left him a large tip, praised him on the ubiquitous feedback card, and also mentioned the great experience to the manager.

Fernando isn’t chanting nor worried about becoming what he is being. He is focused on creating happy and positive customer experiences, which redound nicely on the restaurant, the hotel, and him. He is what value is about, manifest quite pragmatically.

Don’t worry about cosmic harmonics or becoming your being. Work at pleasing the customer and you’ll lead a rich and rewarding life.

Muchas gracias, Fernando.

© Alan Weiss 2007. All rights reserved.

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The Anti-Consultant

One day I’m sitting in a large manufacturing organization—Fortune 100—waiting to see a colleague about some work we’re doing for a non-profit board. I was sitting in an area of open cubicles, where you could readily see what was going on from one human burrow to the next.

Two people next to me (I overheard) were awaiting a consultant who was going to “pitch” to them a new team building “package.” This, I thought, was better than reading the week-old Forbes Magazine in the waiting area.

The consultant arrived with a roller bag in tow, festooned like a Mardi Gras float from the Big Gaudy Crewe. He had a phone gizmo in his ear pulsating like a transplanted heart that wound up on the wrong part of his body. He had a pager at a weird angle on his belt, or perhaps is WAS his belt.

He proceeded to tediously relate his tedious trip from the airport, and asked to use the rest room. Once returned and settled, he opened his laptop and showed a presentation, pointing backwards from behind the screen, about the “six building blocks of dynamic teams” and the research his company had done to find/create/unearth them. The two people on the other side of the desk had to interrupt him to ask questions, which they politely did.

My colleague came out, apologized for my wait (I had been early) and we chatted for 30 minutes. Upon leaving, the presentation was continuing, laptop overheating on what had to have been the 200th slide.

When I called my colleague later in the day to give him some information he needed, I asked if he recalled the three people in the adjoining cubicle to my waiting area.

“I know two of them,” he said, “both sitting on the same side of the table. They are training specialists or something like that.”

“Can they purchase programs or consulting services?” I asked.

“They couldn’t purchase lunch in the cafeteria without our special pass.”

Here we have the hopeless talking to the helpless. It almost makes fox hunting seem pragmatic.

© Alan Weiss 2007. All rights reserved.

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The Sorry State of the Airlines

I’m flying to San Diego, first class, on USAir. Except it’s not USAir, it’s a United airplane, because they are “code sharing.” That means that two airlines are working to fill one plane to the brim, which they have. (It also means that neither airline’s web sites will allow you to print a boarding pass in advance. Brilliant AND customer-friendly.)

On time to Chicago, the San Diego connecting flight is listed as “delayed” with no gate or other information. I head to United’s Red Carpet Club and the special attendant behind the desk. In an area with eight seats (this is a United hub) there are only two women on duty, one constantly on the phone because they have a personnel problem with an unhappy employee.

After a 15 minute wait, I arrive at the woman who is actually working, who tells me that all she can see is that it’s a “crew problem.”

“Where is the plane right now?” I ask.

“I don’t know, perhaps here.”

“No airplane sits around for 90 minutes in O’Hare,” I inform her, since the flight’s scheduled departure was over an hour away. “Where is it inbound from?”

“I don’t have that information.”

“You don’t know where your own aircraft is coming from?! How do you folks track your flights? First one in is assigned the next outbound city?!”

“You don’t understand from that side of the desk that we are limited. We have so many different zones and accountabilities, I’m not even sure who to call.”

“Well, start calling by trial and error, because from THIS side of the desk you have a customer who may not be able to get to a commitment and who would like to know what his options are.”

She makes some calls and (of course) finds out where the plane is: on the ground in Portland, Oregon. And it doesn’t have a “crew” problem, it has a mechanical problem.

“So it may be cancelled,” I point out.

“Perhaps, we never know,” she replies.

“What other first class seats do you have to either San Diego or Los Angeles?”

“Sir, technically, you have a USAir ticket, so you’d have to exchange it at USAir.”

“That’s a completely different terminal, and then I’d have to return here to take the actual flight!”

“That’s accurate.”

“Tell me what’s available, and I’ll buy a NEW ticket on United right here. You can do that, right?”

“Yes, but I’m sorry, all flights are sold out in all classes of service to those destinations through the rest of the day.”

As I write this, my plane has now been listed for a 6:30 departure, 3.5 hours late, with a lot of obvious “ifs.”

If anyone wants to challenge my thesis that the airline industry magnetically attracts the dumbest executives in the country, I welcome your rebuttals.

© Alan Weiss 2007. All rights reserved.

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Wildlife

Our pond here is about two acres, fed by a small river, with an outlet over a waterfall that leads to the bay a half-mile away. Today, alone, aside from the usual geese and ducks, we had a double-breasted cormorant, two river otters, and an eagle. I wonder what I’m missing when I’m not looking!

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