Cancun Journal: October 13

At five this morning we walked out our door under a moonless sky perforated by a million stars. The dogs, dolefully viewing the luggage, knew they weren’t coming. Our driver had us at the airport 15 minutes later. The lines were enormous, but we breezed through Continental’s Elite passageways. We flew to Newark (landing 20 minutes early for a 30-minute flight, showing how schedules are padded), where we caught the shuttle to another terminal and the Cancun flight. This, too, …


Free Workshop Attendance

I need someone to help move boxes of books, set up, and sell products at The Strategist Workshop on October 29-30 in Warwick, RI in exchange for free attendance both days (see my web site for logistics and details). IMPORTANT: You would be needed Sunday night, October 28 for about two hours to set up books for distribution the next morning. Consequently, you should be in the area and must have your own transportation. You would need to be present …


In All Due Haste

“The Last Supper” required quite a bit of da Vinci’s time to paint—about three years. The Goldberg Variations demanded a couple of years from Bach. The Pulitzer Prize winner Rick Atkinson took four years between publishing “An Army At Dawn” and his current best-seller, “The Day of Battle.” Proposals take about 45 minutes to write, if you have the information to include in them. An hour with an economic buyer is probably sufficient to obtain that information. That would mean …


Leadership Program Sought

Wanted: Senior leadership training program to purchase or pay licensing fee so I can deliver it. Target Audience: Senior executive team for a 1,000-employee, publicly-traded telecom company Requirements: Proven program with multiple training modules and accompanying workbook for senior executives. Contact: Tim Hoyle tim@awarenesscoaching.com or call 888 776 0984


No smoking, some peanuts, partial nudity, chilled Pellegrino, please

The latest self-absorbed manifesto is that airlines should be forced to stop showing movies with violence just in case someone’s child may glance up at the screen and be damaged for life. Apparently, some people in Congress are actually considering such legislation. We’ve already lost peanuts, because of rare allergic reactions (according to John Weisnagel, M.D. 125 people died last year in the U.S. due to anaphylaxis, which includes all food allergies, including peanuts). Then there are the people who …


Your Clothes Await You

I thought you might be interested in a service called “FlyLite.” (I have NO interest whatsoever in this company, this is purely a service for my readers.) They keep whatever clothing you provide for them, then ship what you specify to a hotel you’ll be using, pick it up afterwards, clean and launder as needed, then await your next travel plans. Ergo, no checked luggage, ever. It’s fairly new, less than a year in full operation, but they will provide …




The Sacking of the Quarterback

If Raquel McNabb awoke last night to find her husband, the outstanding Philadelphia Eagles quarterback, Donovan, running down the hall, she shouldn’t take it personally. McNabb was probably dreaming that New York Giants’ defensive linemen were still pursuing him, and they may well have been. Last night at the New Jersey Meadowlands, the Giants’ defense spent the evening chasing McNabb up, down, across, and into the field. They chased him during plays, in his head, and right into the dressing …


Measure for Measure

Many years ago, United Airlines told its reservations center (when human beings were still taking all reservations) that the primary strategic objective was superior customer service. Hence, agents were to carefully explain to all callers the options for fares, routing, use of frequent flyer miles, etc. Sounds like a sane strategy being communicated to tactical levels, right? Wrong. United measured the effectiveness of the call center based on number of calls process per agent, per hour. See any cognitive dissonance …