Monthly Archives: December 2007

The Tyranny of the Minority (Episode 8 Part 2 of 2)

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The Tyranny of the Minority (Episode 8 Part 1 of 2)

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Persevering in Pittsburgh

I’m on my way home from addressing the Pittsburgh Chapter of the National Speakers Association. “Pittsburgh” is a bit of a stretch, since they meet in a place that seems to me to be clearly closer to Denver, but they are a nice group of people and we had a good time. This is my last “work” of the year, paid or pro bono.

I began traveling to Pittsburgh frequently in the 90s when Calgon became a client for over five years (it was owned at the time my Merck). I labored through the old, terrible, junkyard airport, and was relieved when they built a state-of-the-art, aeronautical palace during my commuting. Pittsburgh had one of the first of the modern airports, with Bally, Nine West, and high-end jewelers surrounding diverse food courts.

That was when Pittsburgh was the hub for USAir, and that was another age.

Returning today, I find the huge facility deserted. A pterodactyl could fly down the concourses unimpeded and, for the most part, unseen. At 8:30 last night, disembarking from my flight, I found the stores closing up. Today, awaiting my flight home, the workers are largely reading or chatting. Nothing is crowded.

There once were three USAir clubs on the concourses, and now there is only one, with two employees sitting idly at the reception desk, a bartender well into her 70s who can easily handle the “rush” of an occasional customer, and enough space to give each of us in there the equivalent of a huge living room for ourselves.

This general geographic area is doing pretty well economically, but the airport is enough to depress you, especially when you know how furiously busy it once was. Someone in the session I addressed told me that to go from Pittsburgh to California, you have to go through Philadelphia. Progress this is not.

My moral to you is never trust your business or your fate to a single source. The City Fathers here thought that USAir was as permanent as granite, but it proved to be as tenuous as gossamer. When USAir went though its umpteenth bankruptcy (which is does with the regularity of the tides) it simply pulled its hub and moved to Charlotte.

I worked for Merck for 12 years, but I also had scores of other clients. When Merck and I finally parted company after a great run—and who knew whether it would be 10, 12, or 14 years—I regretted the loss but didn’t suffer for it.

Don’t entrust your business to a single source. Trust me, you don’t want to have to fly through Philly to get to the Coast.

© Alan Weiss 2007. All rights reserved.

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They Claim There Is No God (Episode 7)

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The Phony Elites (Episode 6)

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Never Give Up. Never Give Up. Never Give Up.

In a week I’m rejoicing about Don Imus returning to syndicated radio (see Episode 12, “Why I Miss Imus,” of my video series, The Writing on the Wall on my web site, or right here in a few days), I’m more impressed with the New England Patriot football team going to 12-0 last night on the road in Baltimore.

And here’s the lesson for all of us.

At the beginning of the season, the Patriots bulldozed everyone into the ground, winning by huge margins, and being accused of running up the score. Only the defending Super Bowl champion Indianapolis Colts gave them a run for their money.

In the last two weeks, however, two clubs with mediocre records and backup quarterbacks, the Philadelphia Eagles and the Baltimore Ravens last night, gave the Patriots all they could handle. In the Eagles game, the Patriots had to come back to win near the end (as they did with the Colts with two late scoring drives). Last night, they went ahead with less than a minute remaining and then stopped the ravens as time ran out only three yards from the goal line.

A lot of “pundits” and writers are recording how the Patriots are vulnerable and there are “templates” to beat them because of these close calls. They miss the point. Champions are determined not by winning the runaways, but by winning the pressure-packed, tight games down the stretch.

Listen to me carefully: There is no column for “made them worry” or “came very close” or “had them for a while.” The leagues does not record “wins, losses, and moral victories.” It records only the first two.

The lesson from the Patriots is that you never give up. They have one of the great quarterbacks in football history, 30-year-old Tom Brady, who is a remarkable leader who refuses to give up. Tackle him, intercept him, give him a bad break or a lousy call. He doesn’t give up. (I ran into Boomer Esiason, the former outstanding quarterback and current excellent television broadcaster, in a hotel in Cincinnati last year where I was speaking. “With two minutes left, and needing a touchdown to win,” I said on the elevator, “you have your choice of any quarterback in history. Who is he?” Boomer didn’t hesitate for an instant: “Brady.”

You do the right things over and over. You forget your mistakes and do it better the next time. You maintain your discipline. You don’t whine and cry. You don’t blame the officials, the competition, or the fates. You do your job, recognizing that champions win under pressure, and it’s not by how much but by how well. Horses that win by a nose receive the same purse as those that win by ten lengths.

As long as I’m this far along, I’ll also provide you with an example of execrably poor sportsmanship. Don Shula, the retired Miami Dolphins coach, had the only undefeated professional football team in history 30 years ago. He has sniped and sniveled at the Patriots all season, and was in the Baltimore team box last night eagerly rooting for the ravens.

In most sports, most sportsmen and women graciously root for those who break their records. Hank Aaron, a very classy man, even provided polite remarks when Barry Bonds broke his home run record in baseball, though everyone knows Bonds did it by using steroids. When Brady breaks Payton Manning’s season touchdown pass record, which he will this year, Manning will send him his best.

Shula is an example of an irascible guy trying to preserve the past with his ego all tied up in an accomplishment that is a stat in the record books. He ought to try being more gracious and sportsmanlike. (And he ought to improve his execrable steak houses, filled with his “memorabilia.” I wouldn’t take Koufax back to the one in Providence, where the steaks seem like memorabilia.)

I don’t know whether the Patriots will finish the season undefeated and win the Super Bowl. Next week are the Steelers, and I think they have the best chance of anyone left on the schedule of ruining the streak. But the Patriots and Brady provide a lesson for all entrepreneurs: Never give up. Play to the last second. Your fate is in your own hands.

I’ve put my own share of figurative passes in the left corner of the end zone with seconds remaining.

You can’t score if you don’t shoot. And you can’t shoot if you’re not in the game.

© Alan Weiss 2007. All rights reserved.

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Death By Political Correctness (Episode 5)

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Consultant Wanted

Please reply directly to Leslie, not to me:

Alan, I need an HR person with strong hospital experience for a 3-day overview consultation of a hospital’s HR department. Could you put out a request for me? Thank you in advance. Leslie

Leslie Furlow, RN, PhD
AchieveMentors, Inc
ManageMentors (interim management)

817-506-6032 (Voice)
877-331-4321 (Toll free)
866-203-0622 (Fax)
817-291-6303 (Mobile)

leslie@achievementors.com
www.achievementors.com

Mailing Address
P O Box 38
Cleburne, TX 76033

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Traits of Great Leadership (Episode 4)


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Saving Time – Gaining A Month A Year (Episode 3)


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