Monthly Archives: April 2008

Live From the Million Dollar Consulting® College – Still Continues

I previously attended Alan’s Million Dollar Consulting College and am always delighted to be invited as the returning Internet guest speaker for the college. As much as I enjoy delivering my presentation, I also find it mentally stimulating to visit with Alan and his very smart college attendees. While hanging out with the gang the evenings before and after my presentation, I used my flip video gadget to record some very special moments, which I know you will all enjoy. Below are seven short videos representing these moments.

Enjoy,

Chad Barr
President
CB Software Systems, Inc.

1 – Introduction:

2 – Building Newsletter Distribution List and Internet Ideas:

3 – Ideas for new Business:

4 – Changing Behaviors:

5 – Finding the Buyer:

6 – Asking for Referrals:

7 – Provocative Questions:

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Trusting the Sharp Right

Yesterday we were driving along a tree-enshrouded lane we often use to avoid the larger roads. Suddenly, out of the canopy of branches, a huge bird dropped down and flew at eye-level in front of us.

I was doing 30 MPH and was not catching up. I realized at last that it was a huge hawk, and the hawk was steadily descending. Finally, about 50 yards away, it reached down for a squirrel which had just run onto the road from a lawn. The rodent took a sharp right, ran up a stone wall and, with the hawk having lost a few seconds making a tight turn and now inches away, jumped into a thick tangle of trees and bushes.

The hawk pulled up, unable to fly with a four-foot wingspan into two feet of clearing, and returned to its air patrol. This clever squirrel, I would guess, is going to convey the genes of escape down to generations of smart creatures. When you’re successfully dodging dogs, raccoons, foxes, and hawks, you’re making the most of what you’ve got. My wife was overjoyed with the outcome.

On the way to workout this morning, my wife yelled for me to stop halfway around the driveway curve where we encountered four deer about ten yards away in the woods. They stopped to stare back, despite our presence and a very loud engine. They knew that they could escape in an instant, and they soon went back to nibbling on everything in site. They were still there as we moved on.

Animals are instinctual and cognizant of their surroundings. That hawk knew that it could fly down the street but couldn’t make it through the trees at high speed. The squirrel knew that it had to get into cover and that a hard right turn would gain it a second of life-giving grace. The deer knew they were in no danger. (The “advance of civilization” which everyone has bemoaned in terms of removing native areas has actually pushed animals into a closer proximity where they can be successful and enjoyed in the wild. No one, for example, can hunt anywhere around here, and the wetlands running all over the place has put a stop to further development. I had to pause a few days ago to allow 19 wild turkeys to cross the road in a stubborn single file, unconcerned about the six cars keeping watch.)

You can’t “reason” through a pursuit or escape, and you can’t “reason” through a sales call or presentation. You have to trust your talent, your instincts, and your natural behaviors. The squirrels, the hawks, the wild turkeys and the deer have been around a long time, and they’ve adjusted well to circumstances. And don’t even get me started on sea gulls.

A couple of years ago a guy in a car ahead of me did an abysmally stupid thing and I immediately swerved and put my car up on the center median, on the grass. No one was hurt, and there was no damage, but there was absolutely no other place I could have gone without being in a major accident. I trusted my instincts. If I had reasoned for even a second, I may not have been able to write about it later.

Sometimes you just have to trust yourself. Ironically, too many people would rather trust others.

© Alan Weiss 2008. All rights reserved.

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You Love Me, You Love Me Not

I don’t mind arrogance when it’s a case of someone just tip-toeing over the line from supreme confidence (not that I would ever do that). But I do mind ego, when it’s so easily bruised that it becomes a sort of vainglorious driving force.

Consultants have bemoaned to me that a client hasn’t followed all of their recommendations. They have whined because the client took credit for the inspiration (or execution) without mentioning the consultant. They have engaged in hissy-fits because some people in the organization disliked them. And they have turned to commiserating and enabling colleagues when the project ends and the client stops calling.

This is a business. If you want unconditional love, get a dog. If you want love reasoned with tough feedback at times for your own good, get a mate. If you want 24-hour adoration without surcease, get some LSD.

The quest for affection is tendentious and illogical. At consulting meetings among colleagues across the land, consultants with bruised egos are being supported by sympathetic, like-minded brethren telling them that they are not appreciated. They ought to be told, by collegial professionals, that they ought to stop whining and get back to business. (And, yes, women are worse about this than men, but not by all that much.)

If you have a fragile ego, you shouldn’t be in consulting. In fact, you shouldn’t be in crowds.

Focus on improving the client’s condition by rapidly and completely meeting the project objectives. (For those of you who immediately thought, “Why not EXCEED the objectives?” go back and read from the top again.) Then go home. You should have collected your money long before.

Which reminds me of the consultant who told me he always leaves a sizeable amount of the fee until the end of the engagement to assure that the client is completely happy, because he feels guilty accepting the full fee before the project is totally completed. To whom I say, “I’d like to hire you to mow my lawn.”

A lot of people need strokes. But in that case, you pay the therapist, not the other way around. Yours in mental health….

© Alan Weiss 2008. All rights reserved.

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Live From the Million Dollar Consulting® College – Continues

Some not so rare moments at The Million Dollar Consulting® College, catching Alan telling his Boom Box Story.

© Alan Weiss 2008. All rights reserved.

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Knowing the Currents

I’m sitting in the turret suite of the Castle Hill Inn in Newport, RI in the early morning. My room, at the very top of the inn, overlooks the bay and the Atlantic with a 270° view where the Americas Cup Races were once contested. It’s seven o’clock and I’m here running the Million Dollar Consulting® College.

Immediately outside my window at 7 am are a dozen seagulls. I’m watching them, and they are watching me, as I type this. They aren’t roosting, but soaring, almost stationary, as they adjust to the wind currents, never once flapping their wings. There is nothing so graceful or efficient in any human-created flight.

I remember reading that someone (whose name I can’t recall) sitting high up in a room as I am overlooking the water, saw gulls perform this feat, and realized that the birds flapped their wings vigorously when there was little wind, but rarely flapped at all in strong winds. This led him to the seminal conclusion that lift was caused by wind flowing over a stationary wing, and the gulls’ flapping wings simply compensated for lack of wind.

In other words, if they found the wind currents, the birds worked far less and were more efficient. Not a bad conclusion for looking out the window if you consider that it catapulted forward the progress of early gliders and human flight.In my coaching work, I find that consultants don’t take the trouble (or have the expertise) to find the right currents. They run around flapping their wings but rarely gain air speed, let alone soar.For example, a great many consultants are consumed with continually perfecting their methodology; dealing with human resources people who are completely commodity-oriented; over-delivering; using their time as their billing basis; and spending time with each other rather than with buyers, recommenders, and publicity sources.

Chickens can’t fly because they are shaped poorly, have no aerodynamics to speak of, possess insufficient wings, and through generations have evolved into ground creatures. Chickens can’t change themselves.But we can. I’m astounded by consultants who are struggling to survive as independent professionals who tell me they have “no time.” If you have no time and you’re barely making a living, how do you escape that particular evolutionary line? Presumably, if you did acquire more business, you’d work yourself to death! (One sign of the desultory state of many solo practitioners is that the Institute of Management Consultants routinely sends out an electronic notice to members informing them of full time job opportunities in business and industry. Apparently, someone there feels that the best they can do is help independent consultants find full time jobs!)

The “currents” of this profession include creating Market Gravity™ that draw buyers to you; minimizing the labor intensity of your work; working solely with line, executive buyers; charging for value and not time; leveraging work through diversified offerings; using technology to extend reach globally; and understanding that discretionary time is wealth and working smart trumps working hard.

I’ve been fortunate to be able to work with almost a thousand independent consultants around the world who are not only serious about the profession, but also serious about their lives and legacy. They are constantly learning and reinforcing each other. They deliver value to their clients on a peer basis, not as venders to the training department. They contribute new intellectual property and aren’t swayed by the latest fad or academic’s book.They lead complete lives. They soar.It makes no sense to me to endure the risks of this profession as a “lone wolf” if you don’t take advantage of its great opportunities. Working a 50-hour week (or, for that matter, a 40-hour week) makes no sense to me, nor does entering into a client relationship where you are treated as though you were an employee and not a partner.

I think this is basically a factor of self-esteem and courage. You have to be willing to leave the earth before you can take advantage of the thermals and the currents that keep you effortlessly aloft. Madly flapping your wings doesn’t get you far and is exhausting.The gulls are still out there enjoying the currents and regarding me with curiosity.

I don’t know if sea gulls are sentient or not, but I do know that they are natural soaring creatures, and quite successful as a species. And they seem to be having one heck of a good time.

[Note: This article is also appearing in Management Consulting News.]© Alan Weiss 2008. All rights reserved.

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