Monthly Archives: April 2010

A Consultant’s Advice to Non-Profit Boards

My wife and I are veterans of a dozen arts and charity boards, and herein some free advice from a world-class consultant:

1. Do not allow people to serve on the board who simply want the position on their résumé. Members need to meet three conditions: a) they have the expertise and intellectual capital (e.g., marketing or strategy) needed; b) they bring the capacity to donate and/or raise funds from others personally; c) they are capable and willing to attend all meetings and appropriate events.
2. Boards should stick to strategy and funding and evaluation of staff, but must leave daily operations to the executive director, managing director, artistic director, and so on. Most board time is wasted on how much to charge for a poster or what meal to serve at a fund raiser.
3. It is unethical for board members to do business with and to profit from their position on the board and relationship with the organization. (And when executive directors receive $400,000 to run blood banks, for example, there is something desperately wrong.)
4. Boards should be relatively small, have elected officers, and run according to Robert’s Rules of Order. Minutes should be maintained and distributed within 48 hours.
5. Board members should be evaluated annually and term limits should be in place. (You’re a board member, not a potted plant.)
6. Boards should meet quarterly, not monthly. Executive committees and subcommittees should meet more often.
7. Understand that the future funding potential is in individual contributions, not corporate and not government. Consequently, professional development people are invaluable.
8. Unless the recipients of the art or charity or service are improved, the effort isn’t effective. Merely perpetuating the organization is insufficient.
9. There should not be a cozy relationship among the chair and staff. The relationship should be cordial, but it’s the chair’s job to provide guidance and critique and evaluation, which is tough to do for a good friend.
10. It’s better for board members to argue and debate than to mindlessly listen to reports and rubberstamp what’s placed in front of them.

Non-profits have been failing at an alarming rate. That’s not the economy’s fault, it’s the board’s fault.

© Alan Weiss 2010. All rights reserved.

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Consulting Help Requested

We are seeking joint venture partner to outsource the operations and support of a HRIS environment to include the following functions:
· HRIS Provisioning and Administration
· Payroll processing
· COBRA administration
· FMLA/disability/leave management administration
· Worker’s Compensation administration
· Employment eligibility verification
· Background checking including criminal and other references
· Compliance reporting and requirements (i.e. EEO/AA, etc.)
· Safety administration (including OSHA compliance, ergonomics, etc.)
· Employee recruitment and selection
· Exit interviewing

We are seeking a single service provider with no fewer than 3 client references.

If you meet these criteria, please respond with a 1-2 page summary describing your company and the services you are offering by e-mail to: tulin2252@msn.com, by April 22, 2010.
Thanks
Bala Subramanian

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How to Consult With Almost Anyone About Almost Anything

If you’re new to consulting, don’t worry, just read on. If you’re a veteran, don’t worry, just read on.

1. Never assume the client is damaged unless you receive evidence—observed behavior—to the contrary.
2. Be diagnostic in your marketing and early discussions, but prescriptive in your implementation and execution.
3. The quicker the client is improved, the more valuable you are and the better the client is served. Just because there’s a tool in your kit doesn’t mean you have to use it.
4. People change most readily when you focus on how their self-interest will be improved, not why it’s good for you or others.
5. People become engaged in change when you offer them options for moving forward, not a “take it or leave it.”
6. There is seldom only one good way to do things. However, the easiest and most direct approaches (Occam’s Razor) are generally the best.
7. Never drift away from the buyer. While you will probably develop other relationships, always maintain the engagement relationship with the buyer and debrief regularly.
8. Use technology, client resources, and subcontractors to reduce your labor intensity.
9. When you hit inevitable obstacles, don’t hesitate to use the buyer’s clout to blast them out of the way.
10. You are neither there to be liked nor to make friends. You are there to improve the client’s condition.
11. Raising the bar and elevating standards are far more valuable than simply fixing problems and restoring prior performance levels.
12. Remember that success trumps perfection in every hand of every game.

© Alan Weiss 2010. All rights reserved.

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Xylophone Lessons

I’m a product of the pubic school system when it was an impressive place to learn, even in the inner city. When I attended grammar school, teachers were regarded as the most highly educated people in the community, were respected, and were authoritarian. In Hudson School, in Union City, NJ, there were perhaps 30 teachers, only one of whom was male.

The school itself was a former cheese factory of some kind, a three-story structure where the janitors were forced to place traps in the dank corners in the winter to control the rats and mice which, through countless generations, had populated the place. The cheese was simply a dim, racial memory for the current vermin.

In the third grade, I was the kind of kid you probably hated. I was teacher’s pet, vied with a nerdy girl named Carolyn for top honors in every category, and was saved from extinction by the fact that I was also one of the best schoolyard athletes around.

About once a month, a special teacher would visit us in Miss Mandelkern’s third-grade classroom. Her job was to focus on spelling and language, and she would be allotted about an hour of classroom time. I don’t recall her name, but she was quite old (especially to a third-grader), and wore a horrible wig, which was immediately identifiable because it was always skewed somewhat to starboard.

One day she launched an exercise to have us provide a word that began with each letter of the alphabet. As others volunteered “cow” and “dog” I bided my time.

Sure enough, we arrived at “X.” I waited, a cheetah on the savanna, poised for a monumental explosion of speed. A girl offered “X-Ray.”

“No,” said the special teacher, “that has a hyphen.”

I allowed the silence to continue for several delicious seconds, then up shot my hand. Miss Mandelkern beamed.

“Xylophone!” I pronounced, as my classmates stared in envy (or it could have been revulsion).

“No,” said the special teacher, “that starts with a ‘Z.’”

Miss Mandelkern lost eye contact with me as I slumped back, stunned. My classmates began to snicker. I don’t remember what happened after that, I may have wound up in the nurse’s office.

Later that day, one of my friends said, “I looked it up over lunch. ‘Xylophone’ does start with ‘X.’ You were right!”

I learned from that 8-year-old experience the following:

1. A position of authority does not create infallibility.
2. Those in authority often back each other, at least through passivity, ignoring (or even harming) the customer.
3. Life isn’t fair. You can be right and still fail.
4. If you feel powerless, you can be easily cowed by those with power, even when they’re wrong.
5. I would never, ever, let anyone tell me that “xylophone” begins with anything other than an “X” for the remainder of my life (though I do now keep “xanthic” and “xenium” in reserve).

I don’t care what’s on your business card or how many initials you have after your name. What you tell me had better make sense and not contradict what I know to be true. Play that on your marimbas.

© Alan Weiss 2010. All rights reserved.

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The Adventures of Koufax and Buddy Beagle

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A Brief History of Breakthrough

Of all my books, Million Dollar Consulting is by far my best seller, having something over 400,000 readers, in its fourth edition, and on the shelves for 18 consecutive years. That is relatively rare. Its name has created perhaps the most powerful brand in solo consulting, and its use is a registered trademark, as in Million Dollar Consulting® College. I can trace probably 90 percent of current revenues directly or indirectly to it.

So how did this come about?

I wrote my first book in 1988, when a colleague asked if I’d be interested in co-authoring a work on innovation (we would both conceptualize, I would write). The resultant The Innovation Formula went from hard cover to soft cover, became part of a HarperCollins strategy series, was picked up by Wharton, Villanova, and Temple, and was translated into German and Italian.

Based on its success, I pitched and wrote my first solo book for HarperCollins, Managing for Peak Performance. That went from hard cover to soft cover, and was translated into German. Based on that success, I pitched and wrote a strategy book, Making It Work, which never made it out of hardcover for the same publisher. And that was my last book with HarperCollins to this day, having placed my first three with them. (I now own Making It Work, and have re-released it as Best Laid Plans, a far better title.)

I then set out to write Confessions of A Consultant, which would inform executives about good and poor practices, how to choose consulting help, what to reasonably expect and pay for, and so forth. I had read in a National Speakers Association magazine that an agent named Jeff Herman liked to represent speakers and consultants. I sent him my first thee books and my latest idea, and he immediately signed me. (He is today responsible for placing my three best-selling books, and is still my agent.)

Confessions was rejected 15 or 18 times. Then one day Jeff called me in my car while I was returning from speaking in Hartford. I had one of the first car phones in New England in 1991, and it was a regular phone handset hard-wired into the dash of my Mercedes 450 SLC.

“I’m at McGraw-Hill,” said Jeff.

“McGraw-Hill!” I shouted. “They like the book?!” I considered McGraw then and I do now, to be one of the great business publishers.

“No, they hate the premise, but they are interested in publishing a book on how you can make a million dollars a year in solo consulting. That part of your credentials impressed them. Can you write a book like that?”

“In six minutes,” I whispered.

“I’ll tell them six months,” he said, putting his hand obviously over the phone, and then responded, “We have a deal, I’ll work it out.”

Four months later I had finished the manuscript and had offered to meet once again the senior business editor at McGraw, Betsy Brown, in her Manhattan office. This was our third meeting.

“We’re going into production tomorrow,” she said, “and we can’t call this Confessions of a Consultant any more. What do you want to call it?”

Standing, I said, “I’ll give it some thought.”

“Sit,” she said (you tended to do what Betsy Brown ordered, a strikingly beautiful woman who took no prisoners and whom I was always chasing after in the halls despite her stilettos). “I want the title right now.”

“Betsy, I don’t know what to tell you. It’s a book about how to make a million dollars consulting.”

“Ah, and there it is!” she said.

The rest is not just history, but my present and future.

What happened during this crazy journey?
• I agreed to write a co-authored book, though I had never done a book.
• I pitched a second and third book to the publisher.
• I joined a professional association and searched it for resources.
• I found an agent, having three books to bolster my credibility.
• I did not get depressed over all the rejections.
• I readily agreed to change the premise of the book.
• I visited my editor.
• I used a spur-of-the-moment title.
• I recognized a brand when I saw one.
• I was willing to transform my business.

I’m not smart enough to tell you what’s going to happen tomorrow, but I’m agile and quick enough to jump on what’s happening today. My story is not unique. You can find these combinations of luck, accident, resilience, and talent all over.

My reaction is to always push the throttle forward. I’ll slow down only if I begin to lose control. In the meantime, I intend to take a fabulous ride.

What about you? Are you racing into the turns or riding the brake?

© Alan Weiss 2010. All rights reserved.

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Best Practices from SAC® Meeting

Summary from the last SAC® meeting

April 6, 2010

New York City

 


• Let the market know you’re improving, doing well, doing more.

• Serve on boards and committees and contribute assertively.

• Stay in contact with everyone you can, even if merely to check in.

• Demonstrate common courtesy and appreciations, selflessness.

• Don’t “blink” or react when you cite a fee.

• Refuse to hold or guarantee a date without a signed contract.

• Eliminate distractions that undermine your priorities.

• Research local chambers of commerce.

• Provide a  book with a “plate” indicating it’s a gift from you.

• Engage in consistent, regular blogging.

• Maximize the rapidity and quality of your responsiveness.

• Incorporate anticipated obstacles into project objectives to be met.

• Publish/present results.

• Form strategic alliances.

• ”Repurpose” your articles and intellectual property.

• Collaborate even with competitors to get media coverage.

• Create “gravity” even within client organizations.

• Conduct informal interviews with buyers.

• Identify relevant trade association executive conferences.


We identified that the typical Marketing Gravity™ chart can be use for priorities to fill the Million Dollar Consulting® Accelerant Curve.

 


Accelerators

 

• Series and serialization

• “Graduate” experiences

• Membership (has its privileges)

• Program levels (gold, platinum)

• Collaboration and alliances.

• Access (to you) scope

• Differentiate common offerings with “special” offerings’

• Work backwards from your personal “vault”

• Utilize multi-media

• Provide discounts, special dinners, and so forth

• Create communities and “in groups”

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Alan’s Monday Morning Memo – 4/12/10

Alan’s Monday Morning Memo’s mission is to help readers to thrive.

April 12, 2010—Issue #30

This week’s focus point: Your mind requires exercise and stretch no less than your body. Are you engaged in healthy debate and challenge with strong counterparts? Are you questioning your own basic premises? Longevity does not necessarily equate with effective performance, and habit is not always synonymous with efficiency. Are you upgrading more in your life than merely your technology?

Monday Morning Perspective: And that’s the danger of the high place, and the high man. Is it God he hears, or the echo of his own mad shouting? — Morris West, “The Navigator”

You may subscribe and encourage others to subscribe by clicking HERE.

Privacy statement: Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Contact information: info@summitconsulting.com
http://www.contrarianconsulting.com
ISSN 2151-0091

© Alan Weiss 2010. All rights reserved

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Identity Crisis

From 36,000 feet, posted from a Delta jet with wifi:

I’ve counseled hundreds of people who have involuntarily lost their jobs. And I’ve found a fundamental difference among those who are resilient and those who are desperate.

I had been asked by a mutual friend to give advice and counsel on how to become a high-level consultant to the former vice chair of a major bank whose division was merged into another, and who was given both a large severance and his walking papers. He had been making well over a million a year. I despise doing things like this for free (Would a banker give me free investment advice?), but I capitulated and agreed to a breakfast.

While I listened to him, he sounded exactly like a vice chairman still, which is not good, so as the omelets arrived I unleashed one of my prime questions. (Prime questions are those so basic and direct that they require an honest answer which will inform you immediately about the likely need or outcome. There are 13 such prime questions. No, I will not reveal the other 12, because I really do get paid for such things.)

“If you were offered the presidency of a major division at Bank of America, or one of their vice chairmanships, at about the same money as you were making before, would you accept?” (The prime question: “Would you return to the status quo antebellum?”)

“In a Brooklyn minute,” he hissed at me.

“Then let’s enjoy breakfast,” I said, “because we have zero to talk about in terms of you becoming a consultant.”

The fundamental difference between resilience and depression is in your choice of identity. If you choose to identify with your job title—whether plumber, branch manager, or vice chair—you will tend to lose your identify when you lose your business card or your wrench. But if you identify yourself—define yourself—in terms of your contribution, then your identify is intrinsically yours, transportable, and self-worth-maintaining. (“I create sustainable and efficient home environments”; “I provide for maximum service to create loyal customers in highly competitive business environments”; “I create and implement strategies that propel organizations beyond competitive challenges.”

The vice chair wanted to be a vice chair, period. That was his programming. I wasn’t being paid enough—hell, I wasn’t being PAID—to deprogram him.

I’m not a consultant. I’m someone who improves my client’s conditions, increasing both individual and organizational performance. HR people call me a consultant, and accounts payable people call me a “vendor.” That’s why I don’t deal with them, nor bother to try to educate them. My clients (buyers) call me a “partner.”

Don’t identify with your inputs, tasks, job description, deliverables, or business card title. They are ephemeral and are commodities. Identify with your outputs, results, and the degree to which you improve others. Those are permanent and highly valuable.

When Bjorn Borg won five Wimbledons in a row, six French Opens, and 90 percent of all of his grand slam singles matches (modern era records), a star competitor said, “The rest of us are playing tennis. He’s doing something else.”

Define what you do in terms of contributions and no one can ever take that away from you, no matter what. And you’ll be far more enthusiastic and aggressive in finding a new home for it. I was fired once by someone very wealthy and absolutely clueless. I swore that would never happen again because I knew what I could create for clients.

Control your own identity and you’ll control your own destiny.

© Alan Weiss 2010. All rights reserved.

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Gainesville Adventures

I’m writing this from the wrap-around balcony of our carriage house in Gainesville, Florida. (Photos should be up later today. And I’m writing this because Chad Barr, my technology genius, advised me long ago to get a Verizon gizmo for Internet access anywhere. I call these Chadovations.)

My son is directing a play here, where he is two-thirds of the way through his masters of fine arts. One of his projects in his final year is to teach Shakespeare and produce a Shakespeare play in a federal penitentiary. Last night, over dinner, his stage manager called to let him hear part of the five-minute standing ovation over his cell phone. We attend this evening. (The finest steak place in Gainesville has a wonderful wine list and one of the greatest Delmonico steaks I’ve ever eaten.)

The University of Florida has over 50,000 students here. There is a nice little downtown area with a lot of well-behaved college kids, but with some women who make you stop in your tracks, not due to what they’re wearing, but what they’re not wearing.

“Are those hookers?” I asked my son, who teaches quite a few of the classes in the theater department. “No,” he explained, “they are sorority girls who deliberately dress like that in the evening. They’re known as ‘sorostitutes.’ ”

The bed and breakfast we’re in has overtones of Savannah, Sea Pines, and New Orleans. The owner’s father is a landscape architect. Our second story digs are surrounded by tall trees and plants, we have two fireplaces (one in the bathroom), four doors leading out to the huge balcony, and a resident Collie on the property. It’s southern charm you don’t expect to find in north-central Florida.

Perhaps I’ll try some Southern Comfort, which is normally way too sweet for my tastes. We are driving a Cadillac, which I haven’t driven for maybe 20 years, and my wife is acting as copilot, since I can’t figure out half the controls (though it does possess a great “blind spot” indicator light which Bentley ought to adopt immediately).

I hope I can watch the Masters before the performance tonight. Quite some drama arising there!

© Alan Weiss 2010. All rights reserved.

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