In Case You Were Wondering What I Was Thinking

IN CASE YOU WERE WONDERING WHAT I WAS THINKING…. • Why is it that people leaving a theater stop at the bottom of the stairs or in the doorways to chat? Are they practicing being corks? • Why do people change the temperature in a public room or conveyance when a single person—usually inappropriately dressed or smothered in self-absorption—requests it be changed? • People driving with their dogs on their laps—looking out the driver’s window and obscuring the view—might as …


Alan Weiss Appearances in Denver

I’ll be conducting a full-day workshop called “Alan 101″ at the Ritz-Carlton in Denver on October 7, then doing a half-day for the combined forces of the ASTD, IMC, NSA, and RMC on October 8 at the Westin. The first day is the least investment for any of my workshops in years, and it’s intended to enable new people to the profession and those still affected by the recent downturn to “jump start” their practices at a cost that can …




The Globalization Map

Everyone talks about “going global” which is easier said than done. But it’s also done a lot by independent consultants. Here are a dozen overlapping issues—many of which you may already do quite well—that will get you on a jet rather than the slow boat to China. 1. Ensure your intellectual property is phrased in a culturally acceptable manner. Remove jargon and references to national sporting events. Don’t use phrases that are confusing or worse in other languages. “Napkin,” for …



Alan’s Monday Morning Memo – 7/26/10

Alan's Monday Morning Memo

July 26, 2010—Issue #45 This week’s focus point: Consulting is art and science. There are things we know which we can influence. There are things we know which we can’t influence. There are things we don’t know that we can find out, and some things we don’t know we’ll never find out. Actually, that’s not a bad approach to life, either. Monday Morning Perspective: …to find the best in others, to give of one’s self, to leave the world a …


Delta Redeems Itself

After a long delay, and lambasting Delta several posts ago and on Twitter, they have responded quite well. Mr. Anderson, referred to below, is the CEO. Credit where credit is due: Dear Dr. Weiss: RE: Case Number XXXXXXX Thank you for alerting Richard Anderson to the unsatisfactory customer service you encountered at Minneapolis/St. Paul (MSP) on May 29. Richard has asked that I extend his personal apology, on behalf of Delta Air Lines and our Delta Connection Carrier, Mesaba Airlines, …


Jersey Shore Finale

Made it home all the way from Cape May in about 5:40. Major accidents closed the southbound Merritt Parkway in Connecticut (we were going north) but then slowed everything else. After two detours with our GPS, we finally got by the pasta al dente that passes for highway in New Haven. (Connecticut is, I believe, the wealthiest state per capita, yet it has the absolute worst roads and worst cell phone coverage I know of.) We had seven consecutive days …