Monthly Archives: July 2010

Jersey Shore VI

We went to The Pier Restaurant last night and had a wonderful meal. My daughter prefers white wine, so we had a Far Niente ’05 Chardonnay. Very nice and kept on ice, something rare these days. When we left, at about 7:30, the restaurant was only 20% filled, which was once unthinkable. Nor was the beach all that crowded today (which is fine with me) and we had our sixth consecutive day of outstanding weather, albeit with a wind that prevented my reading the papers at the beach. Tonight we go to The Blue Pig and our daughter and grandchildren will then head back to New York. Both girls ran into the ocean this year a little ways, so we’re quite pleased with their carrying on five generations of family tradition at the Jersey Shore.

I won the second highest award at the arcade playing “Deal or No Deal,” 200 tickets!

I have moved up from whack-a-mole to whack-a-gator, having to push an 8-year-old amateur out of the way.

Here’s what I’ve learned on this summer vacation:

• Sea gulls are attracted by packaging. They can tell food by the container or bag, and pursue the opportunity. Tell me again why consultants can’t find buyers?
• If you can fit more than six letters on the rear of your pants and I can read them at 20 yards, you shouldn’t be wearing messages on your rear end.
• I can recognize already the 14-year-old girls who will become prom queens, fall in with the wrong crowd, marry big men on campus, and ruin their lives.
• It’s ostensibly for the kids, but the truth is that adults just love to dig huge holes on the beach.
• Dolphins play great games, especially when they leap in the wakes of passing boats.
• The most depressing people I see are the guys with metal detectors out on the beach at 6 am.
• A beach house from which you have to drive a mile and park to get to the beach is not a “beach house.”
• I spend 7-8 hours on the beach each day, of which 15 minutes are on the phone and 20 minutes on email. I will make over $60,000 this week doing that. Why is it that people are so inflexible that they can’t return a phone call or an email if they’re on vacation?!

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© Alan Weiss 2010. All rights reserved.

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On Leading

Leadership is a noun. Leading is a verb.

I’ve been observing, coaching, and consulting with leaders since 1972. This has occurred in large firms and small, public and private, educational institutions, charities, the military, non-profits, arts groups, and the clergy, to name the major categories. I’ve done this in 50 countries.

Great leaders can’t be idealized. They possess some traits which we might otherwise regard as inappropriate at best and offensive at worst. They tend to strive for results and not acclaim. They don’t care if people like them, they care about meeting goals. Jack Welch was effectively leading 12 separate companies as CEO of GE, from light bulbs to locomotives, and was sometimes known as “neutron Jack.” He didn’t seem to care (and while GE was a client, I didn’t observe any managers who cared). He was extraordinary.

They are in many cases quasi-narcissists. They believe they are somewhat different, marching to the beat of a distant drummer, on a road rarely traveled. They break rules, exercise power, demonstrate outrage, don’t suffer fools gladly or in any other way, and are not at all afraid to make mistakes. Steve Jobs said, okay, we’ll provide you with a free case to mitigate dropped iPhone calls, but what’s the big deal?

What, indeed?

Outstanding leaders stand their ground.

They are tough, demanding, but fair. When I worked with Roy Vagelos, CEO during the golden years at Merck (America’s Most Admired Company five years running in the annual Fortune Magazine poll), people were afraid of his temper and bluntness, but he never turned a deaf ear to a fair argument. He never asked anyone to do things he wouldn’t. He thought he was the brightest guy in the room until and unless someone proved otherwise.

They take chances and aren’t afraid. Lou Gerstner didn’t know a whole lot about IBM, but he had the skills and the nerves to turn the supertanker around in the water. Scully couldn’t do that at Apple and Gilmartin couldn’t do it at Merck.

Organizations, businesses, even governments aren’t true democracies. They often function best with a benevolent dictatorship. (Lincoln Steffens observed that if we had had good kings, we would all still be monarchists.) Lincoln and Roosevelt regularly bent the rules (e.g., one suspended habeas corpus, and the other tried to pack the Supreme Court).

They aren’t afraid to tell us what we need. Morita gave us the Walkman, great grandfather of the iPhone. Smith gave us overnight, guaranteed delivery, which experts had scoffed at.

Great leaders see themselves as different, not subject to all the normal rules and regulations (and sometimes laws of nature). They can be infuriating, They wield power disproportionately. They make demands.

But the great ones make a difference.

© Alan Weiss 2010. All rights reserved.

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Jersey Shore V

Big dolphin day, some about 20 yards from the beach, others gamboling behind a cigarette boat, leaping like, well, dolphins.

Tonight we head for the Wildwood boardwalk, see how many rides the girls will attempt, how many games of chance I will lose at. It’s not the same since they did away with the Whack-A-Mole machine.

Love getting up early, going for coffee, writing, being among the very first on the beach.

Ironically, Apple is now trying to deliver my new iPhone, and they’re telling me that FedEx will only give it two more tries! I told my house sitters to be on the lookout for the FedEx truck and to send Koufax after it. They might just waive the signature requirement!

Cape May early in the morning. Alaina and Gabrielle camped out. Maria’s personal sea gull:

© Alan Weiss 2010. All rights reserved.

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Jersey Shore IV

Freda’s Cafe last night, BYOB again, so I chose a very nice Villa de Caprezanno to accompany the stuffed peppers and giant prawn (which was only slightly smaller than the table).

My observation is that Cape May is not as crowded as last year, with “vacancy” signs at virtually every B&B and hotel, and parking spaces at the beach (usually as rare as an objective news anchor) much easier to secure. The beach crowds during the week are sparser than I recall, as well. Tonight we should drive over to Wildwood, with its two miles of boardwalk, for the grandmunchkins, and we’ll see what the crowds are like there.

Daughter Danielle assembled a beach shelter yesterday that would have shamed the Brooklyn Bridge designers. The kids did not go in it once, of course.

The “dolphin watching” boats seldom stop in front of our location on the beach and you never see dolphins around them. But when they’re gone, the dolphins come and frolic and fees, for the first time while I was in the water about 50 yards away. Could it be the boat motors scare the dolphins, or the dolphins have learned to avoid the boats and their intrusive gawkers? The law of unintended consequences?

© Alan Weiss 2010. All rights reserved.

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Alan’s Monday Morning Memo – 7/19/10

Alan’s Monday Morning Memo’s mission is to help readers to thrive.

July 19, 2010—Issue #44

This week’s focus point: The undertow drags you out to sea when you’re in the surf. If it’s strong enough, you can exhaust yourself trying to get back to the beach, and when you do extricate yourself, you’re usually at a different point and disoriented. Undertow in our lives includes bad advice from unqualified sources, normative pressure from peers, unrealistic expectations of clients, overextension which creates financial pressures, and managing time poorly. By all means get into the surf, but don’t let it drag you down the beach or out to sea.

Monday Morning Perspective: If we had had good kings, we all would still be monarchists. — Lincoln Steffens

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© Alan Weiss 2010. All rights reserved

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Jersey Shore III

Dinner at The Black Duck, BYOB, and since I’ve been successful in two recent wine auctions, I can bring wine everywhere. This was an ’05 La Fleur de Laussac Bordeaux.

Lemonade from lemons department: My lap top curser froze last night, I think the track pad is broken. But my daughter arrived with the grandchildren and her lap top. So I used Dropbox on my iPad to find where I was and copy what’s ahead, then write on her lap top (as I am right now) and place the chapter in our shared Dropbox folder. Everything will be up to date on my desk top when I return. Otherwise, since it’s tough to type at length on an iPad, I would have missed five days of morning writing! Life goes on.

More to come.

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Jersey Shore III: Undertow

Nice dinner last night at Martini Beach. Crowds not as thick as last year, restaurant with open tables at 7 on a Saturday. Finished with an Opus X and chocolate covered jellies and nuts on the balcony. Maria’s seagull made another pass today at her lunch, but the anti-seagull fire drove him off. Started my morning ritual of getting coffee at 7 at the diner, then wandering over to watch the bikers, joggers, and walkers on the boardwalk (which is really asphalt), then writing, until the beach guys open with the chairs and umbrellas at 8:30, so that I can get settled right on the water. Maria usually get there in the next hour or so.

The breakers have been fabulous, but very rough, with a strong undertow, even though I’m prepared for it. Which got me to thinking, as I was trying to estimate the next wave’s cycle so as not to get clobbered (which has happened three times thus far).

A lot of consultants are stuck in the undertow. They are willing to venture out, dare the oncoming waves, enjoy the rush. But they keep getting pulled farther out because the don’t apply discretion or judgment, or even common sense. When they finally extricate themselves, they are farther down the beach, temporarily lost, and too intimidated to go out and try the waves again.

The “undertow” in this profession comprises buzzwords, fads, training people, meeting planners, human resources, academics’ books, invalid testing instruments, poor coaches, victimization mentalities, professional groups that set the wrong standards, and demanding clients. Some consultants get caught in all that undertow and find themselves either needing rescue or exhausted when they finally drag themselves back to the beach.

You can’t just dip your toe in the water. You should make waves. Just don’t let the waves make you.

Watch out for the undertow.

© Alan Weiss 2010. All rights reserved.

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Jersey Shore II

Bad luck at the Borgata tables last night, though I did learn to play a new kind of poker. You have two chances to take back your money. I needed two more.

Drove down to the Sandpiper on the Cape May beach this morning, arrived at 9, room wasn’t ready of course, so we changed and spent the day on the beach anyway. One of the managers trades his parking spot with me so that I’m between the building and a utility gizmo, safe from all but seagulls. I carry stuff in the trunk to deal with that. On the beach, a gull swooped down, grabbed two fries from Maria’s dish, dropped one and flew off. As she was recovering from the most daring attack in Jersey since Trenton, the gull came back in, under the umbrella, for all the world like a P38 on a strafing run, and grabbed the fry he had dropped the first time! Another gull zoomed down in pursuit and a WW II dogfight ensued, but “our” gull swallowed the loot during a hard right bank.

Stereotypical photos of advertising plane and sand turtle should be appearing here, with a rare glimpse of the hitherto unknown waterproof pager, which this guy wore on his bathing suit! If you’re that important, and you may be urgently needed at any time, how do they let you go to the beach in the first place? (Paging Dr. Greely, where are those nuclear attack codes? Is it 34ytu or 33ytu to launch?)

Another guy says to me, “Can you read that iPod here in the sun?” (“No, I’m just staring at a blank screen trying to find inner harmony with technology.”)

Off to the mission church and then dinner at Martini Beach, one of our favorites.

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Saks Redux

I received a phone message yesterday from Dan Wolman (I may have that spelling wrong) who said he’s a new assistant general manager for the men’s department at Saks. He had read my blog entry (scroll down a few postings) and wanted to talk about my experiences. After all this time, that’s a good sign.

Well, I called the direct number he gave me, which is not a working number. But perhaps I heard it wrong on the voice mail, so today I called Saks’ main line at their flagship New York store. The first time, after waiting for two minutes through boring advisories (this call may be recorded—yes, but why doesn’t the service improve?) I finally got an operator. She asked how I was doing, I told her it took two minutes to get to her, and she became quite snippy. When I asked for Mr. Wolman, she put me on hold—permanently! Five minutes later, I hung up and redialed.

After a similar wait, which I dared not mention, the operator told me that he couldn’t find Mr. Wolman’s name or that position, so I said that he should forward me to the store’s general manager, who I figured ought to know his own assistant. Guess what? On hold again, no one ever returned.

How is it that Saks harbors such completely uncaring people? Why is the service so slow and inefficient? Does any Saks executive EVER shop his or her own store or department? If they do in men’s wear, I’m hoping they take provisions and extra batteries. And I’m betting their families don’t try to reach them through the switchboard.

So, Mr. Wolman, if you’re out there and still reading my blog, I tried, I really did. Give me another call, I’m happy to talk and relay my being almost completely ignored by a dozen sales people. And now two operators. But, if you’re a new guy, maybe you can cap this well.

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Jersey Shore

I’m writing from the Borgata in Atlantic City. We made the run down here from East Greenwich in a tad under five hours. We’ll spend the night and then head for Cape May in the morning. It’s always interesting to us to be driving through our old stomping grounds in Jersey.

I pulled up to valet parking at the hotel and there must have been 75 cars outside waiting to be parked. The valet captain sauntered over, we looked at each other, looked at the car, and he said, “Don’t worry, I’ll put it in the VIP area. It will be right next to the cashier when you check out tomorrow.” Tip gratefully tendered, we found a cozy nook inside to read in and snack on truffled fries until the suite was ready. Tonight we’ll dine at Fornelletto for southern Italian, then try some gambling.

My plan is to write the second chapter of The Consulting Bible on this trip for Wiley. McGraw-Hill has told me that Million Dollar Speaking and Million Dollar Coaching may both be released in January.

© Alan Weiss 2010. All rights reserved.

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