- Praveen Puri:Unfortunately, the Bears were intimidated, not pumped up, against the Patriots yesterday.
- alan weiss:Thanks for your comments.
- Lucien Canton:Alan - Your last sentence just went on my list of important quotations. I've been trying to articulate this concept in
- Alan Weiss:The idiots contacted me three times by email, I wrote back with full address, but they explained each time why they woul
- Craig Martin:And it's the people running places like these who are the first to complain that 'Times are hard.' It's the customers
- alan weiss:I have found that it is impossible to get or change appointments with dermatologists, and they act as if they just don't
- John W Lewis:Maybe there is another reason for this choice of specialty. When my mother was trained in medicine (in the UK), she and
- Alan Weiss:And they manage to hire people to run the offices who view patients as annoying cattle shuffling through.
- Garry Beavis:Doctors have captive clientele and somehow consider their mutual obligation to make and keep an appointment to not be an
- Alan Weiss:Just ordered! Why couldn't the liquor store do this??
- Alan Weiss:Thank you!
- Praveen Puri:I googled Konik's Tail, and it seems like it's only available in the UK. The drink Shop says they ship to the US:
- Alan Weiss:I found out she's the owner! When I called on Wednesday a clerk said, "Oh, yeah, we just got that Scotch in!" She later
- Jeffrey Summers:...of course she didn't. She can't be bothered by paying customers! It would interrupt her plans to watch TV or comment
- Alan Weiss:Update: The woman in the liquor store did not call a promised yesterday.
- Jeffrey Summers:Of course it's an issue about personalizing the experience. The problem is that most businesses can't get passed their t
- Praveen Puri:I don't think this is even an issue of personalizing service. Even if you don't know about a customer, you can treat
- Jeffrey Summers:Because all customers/guests are the same and you can't know anything about them in order to personalize your commodity
- ed marsh:@Erik - good article. Like so many areas in business REASONABLE risk mitigation is affordable and sensible. Your artic
- alan WEISS:Glad you like it.
- Craig Martin:Social Needia. I don't think you could have come up with a better and more suitable name. Fabtastic. I'm stealing
- Dave Gardner:Love this, Alan!
- Alan Weiss:Right!?
- Peter McLean:Love the parenthetical comment: "except those who are texting, reading, or putting on makeup"!
- Timothy A. Wilson:I don't know why but this just seems so appropriate of Buddy. I can't stop laughing.
- Jeffrey Summers:Timely and dead on. You really can't get updates from six feet under.
- alan WEISS:Thank you!
- Mark Faust:One of your best allegorical figurations yet! A LOL of a blog.
- Keith McLeod:Alan you and I remember running late, going to the ticket counter, the gal behind the counter saying if you hurry you ca
- Gareth Kane:Ha ha - reminds me of the time a police spaniel came and sat on my foot at King's Cross station and I ended up having to
Monthly Archives: November 2010
Here is the Bentley Providence service manager, Ann, with ace mechanic Dave, and the new Super Sport. You can see my prior GTC Speed in the background with my plates still on it.Print This Post
November 29, 2010—Issue #63
This week’s focus point: Success always trumps perfection. The elusive search for the ideal delays, deters, and distracts. Very few airline flights, surgeries, or performances are “perfect.” But most are successful. Focus your clients on the conditions that represent success, and focus yourself the same way. Otherwise, you’ll never “succeed enough,” because your standard is impossible to achieve.
Monday Morning Perspective: I am a non-perfectionist. I don’t look back in regret or worry at what I have written. — Issac Asimov (author of over 500 books)
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© Alan Weiss 2010. All rights reservedPrint This Post
If you scroll down you’ll find my post “From Freud to Roosevelt,” about winding up at Roosevelt Hospital on Wednesday when I had intended to be seeing the play “Freud” that night.
Well, this from the New York Times this morning: The actor playing Freud in the play collapsed on stage during the Saturday performance and was rushed to St. Luke’s Roosevelt Hospital, where he recovered.
I wonder if we had the same doctor?Print This Post
There is not a thing wrong with selling products in conjunction with a speaking engagement. Here are some tips I’ve found effective:
• Give one of your products away while on the platform. I ask for a volunteer, reward them with “any book on my table over there,” and move on. You can also hold the book or tape up and present it at the moment.
• Have the introducer mention your products and how to acquire them while at the conference. It’s a good idea to include that “Ms. Jones has kindly provided a 15-percent discount to conference participants while she is here.”
• If there is a convention bookstore, arrange to have your products displayed with you advertised as a featured speaker.
• Have someone staff your table. Never do this yourself. I try never to exchange products for money personally. If you need someone from the association, facility, or client, make arrangements to provide them with a commission or a flat fee.
• Accept all major credit cards. This can be arranged easily through your local bank or American Express.
• Create a “package” price, for which someone can purchase every product on the table at a discount. If it’s not there, no one can take advantage of it. If it is there, someone will almost always do it, and you get a several-hundred-dollar sale from one person.
• Give every visitor to the table a catalog of your products, whether they purchase or not. You may want to stamp the conference or client name on them and indicate that there is an XX-percent discount in effect for 30 days.
• Present one set of your products as a gift to the trade association library, client library, or a charity supported by the client.
• Offer to stay and sign books.
Excerpted from Million Dollar Speaking (McGraw-Hill, 2010).
© Alan Weiss 2010. All rights reserved.Print This Post
Courtesy of my son-in-law, Jan Medina, the President and I must be on the same medication:Print This Post
My new car is off the ship, through customs, and at the dealer. It is 621 HP, 0-60 in 3.7 seconds. Here is Bentley’s writeup:
The Bentley Continental Supersports Convertible further strengthens Bentley’s supercar range, following the introduction of the Bentley Continental Supersports Coupé in 2009. The new Supersports Convertible, with the same 630PS (621bhp/463kW) twin-turbocharged W12 engine, is the fastest, most potent drop-top Bentley has ever built, offering the ultimate Bentley driving experience in the world’s most dramatic convertible.
The inspiration for the ‘Supersports’ name is the 1925 Bentley Supersports, a race-bred version of the iconic Bentley 3-litre, that delivered 85bhp when more ordinary cars were equipped with a modest 15bhp. It was also the first production car to reach 100mph – extreme performance in its day.
The new, muscular four-seat Bentley Continental Supersports Convertible is unmistakably Bentley in its design and craftsmanship but its interior signifies a dramatic re-interpretation of Bentley luxury. Satin-finished carbon fibre, Alcantara™ and ‘Soft Grip’ leather create a unique ambience with a distinctly sporting and contemporary style.
All models in the Continental model range, including the new Bentley Continental Supersports Convertible are now capable of running on both petrol (gasoline) and E85 bioethanol or any combination of the two, reaffirming Bentley’s ongoing commitment to make all its cars bio-fuel compatible by 2012. Pioneered by the Supersports Coupe, this FlexFuel technology offers a reduction of up to 70 per cent in CO2 emissions on a ‘well-to-wheel’ basis, a measure of a fuel’s net contribution to the atmosphere, not just tailpipe emissions.Print This Post
We were supposed to have a lovely dinner in New York on Wednesday, prior to Thanksgiving with the family, and then catch the play “Freud.” Instead, I wound up at St. Luke’s Roosevelt Hospital.
We left The Palace Hotel by limo and arrived for pre-theater dinner at Marea, one of our favorites. I was happily engaged with my fusilli and octopus when I felt a flash of heat. I have been battling a cold, and have been through five time changes from Bora Bora and a 40 degree temperature decrease.
I told Maria I had better head for the rest room and she offered to walk with me. I told her I was okay, rose, walked two steps, and the next thing I knew two other dinner patrons were working over me, taking my pulse and asking if I knew where I was and when I was born.
The good thing about a great restaurant is that there will always be doctors at dinner, and Mike, the EMT, told me later, “Do you know that one guy was a cardio-thoracic surgeon? You couldn’t do much better than that if you had to pass out somewhere!” (Mike couldn’t figure out though, why the doctor was considering CPR when I was clearly breathing, and I didn’t like him telling me not to move because, “You may have broken your neck and if you get up you could be paralyzed.” He then began to ask the other doctor where he practiced and went to school. I was staring up at the fraternal conversation, wondering if this shouldn’t be more about me.)
Anyway, Mike arrived with a buddy, they checked vital signs and off we went. There was a lot of blood all over the floor, since I went down like a building being demolished. ONLY IN NEW YORK: As we get outside, Maria yells to our limo driver, “Follow that ambulance!” She came with me, lights flashing, limo pursuing.
Unlike any medical television show you care to name, Roosevelt’s ER was calm and completely in control. Dr. Kim took my case, Ellen was my nurse, and a great guy whose name I can’t recall was my “transporter,” taking me for my CAT scan and back. Approximately 85 people asked if I knew were I was and my date of birth, and apparently I aced the tests. The CAT scan was negative and the diagnosis was plummeting blood pressure (something like 77 over 47 whereas I’m always at 120 over 80) due to medicine and alcohol.
The Roosevelt ER is not only well run, it’s courteous, professional, and reassuring. It is typical New York: Asian, Hispanic, Black, White and combinations thereof in every position. And it’s a funny place.
Transporter: The CAT scan folks will get to you in just a few minutes.
ME: You tell that to everyone and it’s going to be a long wait.
Transporter: That’s true, but what I’m telling you is far more politically correct.
These were terrific professionals, with great attitudes. I don’t care what they’re paid, they’re not paid enough. And contrary to stereotypical stories, no one asked me about how I was going to pay or for my insurance until after I had been initially treated.
After three hours I was stitched up (three in my eyebrow, three in my lip, and super glue to close a gash on my nose), was told how l lucky I was, and was sent to discharge. A great guy there, with huge blonde dreadlocks, said, “Let’s get you out of here as quickly as possible,” and calculated swiftly, took my Blue Cross Coast-to-Coast coverage, and charged us a grand total of $100.
On our way out, we saw Mike with another patient coming in. “Hey, Mr. Weiss,” he yelled, “you look much better!”
“New York and March 3,” I said.
Now Mike was concerned. “No, I didn’t ask you where you are….”
“Oh, good one! Enjoy your holidays!”
And we stepped out into the night and our waiting limo.
(Postscript: The family had Thanksgiving dinner as arranged in the private dining room of Marea last night. I asked the manager to add the prior night’s meal to the bill, since we had sort of rushed out. “No,” he said, “it’s on us. You’ve paid enough!”)
© Alan Weiss 2010. All rights reserved.Print This Post