Alan’s Monday Morning Memo – 05/30/11

Alan's Monday Morning Memo

May 30, 2011—Issue #89 On this Memorial Day in the United States, may we all pause to remember the sacrifice of those who put themselves in harm’s way to protect our freedom and serve our country. You may subscribe and encourage others to subscribe by clicking HERE. Privacy statement: Our subscriber lists are never rented, sold, or loaned to any other parties for any reason. Contact information: info@summitconsulting.com http://www.contrarianconsulting.com ISSN 2151-0091 © Alan Weiss 2011. All rights reserved I remember …



You Never Know

In my weekly Alan’s Monday Morning Memo® yesterday, Memorial Day in the U.S., I simply posted a photo of the graves at the American Cemetery in Normandy, with the request that we pause and remember those who have served and protected us. (The photo will probably appear here on the blog shortly, since the Monday Morning Memo is archived here.) Quite a few people wrote in support, some mentioning that people from other nations also were buried there. This morning …


The Future of Consulting: An Interview with Alan Weiss (#1)

The Future of Consulting: An Interview with Alan Weiss Session 1 Alan was recently interviewed by a graduate student who wishes to remain anonymous. BEB: We’re seeing increasingly startling headlines about management incompetence, whether Toyota’s quality problems or Hewlett-Packard’s leadership follies. Do these represent more opportunity for consultants? AJW: I don’t subscribe to the notion that management is more corrupt or less adept today than in, as my son says, “days of yore.” Most of the great fortunes, from Kennedy …


In Case You Were Wondering What I Was Thinking

• The Air France tragedy highlights the danger of becoming subservient to machinery instead of using machinery as inputs for our own purposes. My dogs have stopped barking when people enter our property, but instead now react to the alarms we’ve positioned that indicate when people are on the property. They’ve adjusted their sensory procedures. That’s what happened to those pilots. The Air France crew didn’t use the common sense that any solo pilot has ingrained (put the nose down …


Lessons from 16 Consulting Colleges

I launched the Million Dollar Consulting® College in 2006, and have run 16 on three continents. Our “home” for the past several years has been the extraordinary property at Castle Hill Inn in Newport, RI (though I did run a session in London earlier this year). There have also been two graduate schools, and another in the works for early next year, and a home study version. Over 200 people have participated (often more than once), the best of the …





Signs of Trust

How do you know when you’ve developed a trusting relationship with a buyer? • The buyer asks your advice on professional and/or personal issues. • Your “pushback” is accepted in good grace and responded to. • You both laugh genuinely at shared humor. • Private and confidential concerns are shared (e.g., “I’m not convinced my call center manager is the best choice for the job”). • You are asked probing and follow-up questions which help the buyer learn more about …