Alan’s Monday Morning Memo – 10/31/11

Alan's Monday Morning Memo

Tweet October 31, 2011—Issue #110 This week’s focus point: I’ve never seen a company or institution with unhappy employees and happy customers. Employees are assets, not expenses, yet many executives think they should be investing in equipment maintenance but not people maintenance. Among the worst offenders are banks, newspapers, and airlines. Apparently, Qantas would rather close its operation, ground its fleet, and inconvenience tens of thousands of customers than try to resolve its people issues. TWA, Eastern, and others were …



When You Can’t Win Enough

Tweet As consultants, we have to guard against the insidious dynamic of “not being able to win enough.” It’s often an external stimulus: “Nice sales job this year, but of course you didn’t break that record set in 1988.” Or: “It’s wonderful that Stanford accepted you early admission. Your cousin, Rachel, did that with Stanford AND Harvard, remember?” However, this is often an internal issue, especially with people whom we coach. When Jim Collins’s fine book appeared, everyone was talking …




Alan’s Monday Morning Memo – 10/24/11

Alan's Monday Morning Memo

Tweet October 24, 2011—Issue #109 This week’s focus point: Business growth superstar David Maister was my guest at my annual Thought Leadership Workshop in Palm Beach last week. Among his gems: “How much you really want something will determine how hard you work to achieve it. Most of us know what to do, we just don’t do it.” That’s why passion is so important in our personal and working lives. Don’t try to make money and become passionate about it. …


Thoughts from Thought Leadership

Tweet The 2011 Thought Leadership Workshop is now completed, with David Maister as my guest, following Marshall Goldsmith last year. (The 2012 session is October 22-24 in Palm Beach—contact me for participation or use my web site. I have 15 seats available, that’s all.) Here are my most vivid recollections from the beach: • Tell people what you think and what you believe will help them, prescriptively. Don’t struggle for consensus. • The ideas don’t have to be new, they …


Summary of Thought Leadership Workshop Activities

Tweet (This is a summary of just one day of my Thought Leadership Workshop currently underway at The Breakers in Palm Beach. The notes are from Andrew Hollow, attending from Australia, who is a member of the Mentor Hall of Fame, and who posted these on AlansForums.com.) Thought Leadership Summary by Andrew Hollo Today we had David Maister join us for the afternoon, so these points combine Alan’s and David’s sessions: 1. If you meet resistance, don’t just give up, …



Guest Column: Don’t Get Stuck in the Ruts of Success

Tweet (Stuart Cross is a member of the Mentor Hall of Fame, a graduate of the Million Dollar Consulting® College, and one of 30 global Master Mentors. He is based in the U.K.) Don’t Get Stuck In The Ruts Of Success by Stuart Cross Nothing fails like success. Many companies struggle, not because they are bad at what they do, but because they are great at what they do. Kodak’s decline, for example, hasn’t resulted from the company being poor …