The Dog Star Prima Donna

(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition) Bentley received a bath from the mobile groomer and hated every moment, whined continually, refused to have his claws cut (he tried to bite the groomers), and returned in an irritable mood while Buddy was groomed (who howled throughout). When I tried to take a photo of my clean, white …


SOLD!

I passed a property today that had been for sale for some time, and saw the prominent SOLD notice pasted over the “for sale” sign. I wondered for an instant why the realtor would take the time and expense to maintain a “sold” sign, then quickly realized it was great advertising. Just as quickly, I wondered why consultants don’t post SOLD on past business. What would that look like? Well try this:   • Who is a leader in health …



American Airlines: Dumb Ass Stupid Management

I’ve sent this letter to the CEO of American Airlines twice, once in hard copy and once electronically. Over two months later, no reply from anyone:   “I’m writing about a rather frightening episode on one of your flights. “Two years ago I published the enclosed blog post which is self-explanatory. Your company’s response is also enclosed. (Note: This was about flight attendants refusing to help elderly, sight-impared, passengers with their carry-on bags.)   “In January of this year (11th?), …


Alan Weiss’s Monday Morning Memo® – 4/28/14

Alan's Monday Morning Memo

This week’s focus point: My wife had knee replacement surgery in February and was provided a walker by the hospital. It was a Ford Focus of walkers, nothing special, just reliable transportation to get you from here to there. (Some older folks using them permanently have Bentley walkers: horns, seats, baskets, lights. I was tempted….) We’ve just received a bill this month from the hospital–where the care was superb–telling us that of the $125 cost of the walker, insurance paid …


Traveling Well British Style

British Air first class is a lovely experience, and quite idiosyncratic. For example, the Concord Club (and I used to fly the Concords) is lovely, but the food is pretty awful. (Burgers are only served well done. “We can do nothing about it, sir.”) The ambiance is quite nice, the employees are very helpful, and it takes the British, accustomed to centuries of royalty, to really know how to do first class.   The British Air monitors showed my flight …


Flash: London No Longer Capital of England

I’ve been coming to London since (I’m mortified to admit) the 60s. I’ve been there perhaps 20 times. It’s one of my five top cities in the world (New York, Hong Kong, Venice, San Francisco), I’ve belonged to a gambling club there for 30 years, and I know the place well.   And it has metamorphosed.   This is no longer the capital of England. It is the meeting place and juncture for the world’s great wealth. The money here …



The Good Old Days

One is immediately ostracized for suggesting that the “old days” were better in some way. You are portrayed as an “old timer” who just doesn’t understand the modern sophistication of, say, Lady GaGa or Jon Stuart or raves.   Yeah, well.   I love the modern, with all the latest technology, speed, instant gratification, and all that jazz. But some olio that includes extinct past practices might improve all our lots. Specifically:   • People used to dress up on …


Alan Weiss’s Monday Morning Memo® – 4/21/14

Alan's Monday Morning Memo

This week’s focus point: Bentley, my white Shepherd, runs everywhere. He’ll stop to sniff or play with something, but then he’ll run along to his next appointment or adventure. He only walks when he’s on a leash, and he seldom has need to be on a leash where we live. He’s certainly cramming all that he can into his life. Yet I watch people and companies simply amble along, in no particular hurry. They meander and sashay, with no great …