The Doorman

The first and last impression you have in most top-flight hotels is created by the doorman. He greets you, often relays to the desk that you’re approaching for check-in so that you can be welcomed by name, and then packs your bags in a car and wishes you well when you checkout. In the interim he greets you and holds the door every time you depart and return. He has a great deal to do with how you enter and …


The Drink Shop: Dumb Ass Stupid Management

There’s a place on the web called The Drink Shop that advertises “liquor distributed worldwide.” So I ordered a vodka through their quite confusing site. I received an email today stating that, since I didn’t fill in my country, they were canceling the order from a week ago. Apparently, “Rhode Island 02818” wasn’t sufficient when I missed yet another box. Yet they had both my phone number and email, and they had the time to write me to tell me …


Alan Weiss’s Monday Morning Memo® – 10/20/14

Alan's Monday Morning Memo

This week’s focus point: Why do we panic at the irrational fear of Ebola spreading in the US but not at the carnage on the highways every day? It’s fascinating that some people demanding on social media that our government provide 100% protection are doing so by texting while they drive. George Carlin famously remarked once that the driver in front of us who won’t move aside is a moron, while the guy tailgating us is an idiot. We seem …


University Dermatology: We May Be Rude, But We’re Also Slow

On August 28 I posted here the story of horrible service in a medical practice when I was trying to change an appointment. That changed appointment finally occurred yesterday, or almost did. These people deserve the Dumb-Ass Stupid Management Award of the Month, with a tin Caduceus. I showed up at Miriam Hospital in Providence to visit University Dermatology for my annual checkup. That medical practice is owned by a group of physicians. My appointment was for 10:15 and I …



Small Minds in Small Business: Dumb Ass Stupid Management

I walk into the local liquor store and ask a woman who’s obviously a manager or part owner to order a very expensive vodka and single malt scotch. I tasted Konik’s Tail Vodka at Scott’s in London and my local cigar club carries Dalmorie King Alexander, which I’ve inexplicably developed a taste for. I want them on hand for when the spirit moves me (pun intended). Well! I just about ruined her day. She couldn’t find the vodka on her …


Alan Weiss’s Monday Morning Memo® – 10/13/14

Alan's Monday Morning Memo

This week’s focus point: You’ve probably heard the physiological admonition “we are what we eat.” I believe “we are what we tell ourselves.” People get up in the morning either eager to squeeze opportunity out of another new day, or dreading a slow, tough crawl through enemy territory. Our beliefs about ourselves create attitudes about our situation which are manifest in our behaviors. It’s not “them,” or technology, or the economy, or politicians, or your ENTJ label. The words you …


The Dog Star: Dog Fight

(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition) I was working in my den when I saw Bentley attacking Buddy in the back yard. This is “play” of course, but an 80-pound, two-year-old Shepherd doesn’t know his strength with a ten-year-old, 30-pound Beagle. I stood up, ready to tear downstairs and out into the yard. Then I saw …



Guest Column: The Importance of Trademark Protection

Strap a bike helmet on your brand by Erik Pelton I love to ride my bike. The fresh air, exercise and freedom are invigorating. As I leisurely rode to work one morning last month, I crashed and flew over the handlebars, landing on my head in the middle of the street. I escaped with a just few scratches and bruises–and a cracked helmet (see photo below). Some say I was lucky, but I believe I was not seriously injured because I …