Alan Weiss’s Monday Morning Memo® – 6/29/15

Alan's Monday Morning Memo

This week’s focus point: I’m sure you’ve heard the apothegm, “The harder I work the luckier I get.” The hardest work for most of us is mental work. Oh, it’s rough to dig a ditch or build a foundation, no question, but it seems far more difficult for people to develop and monetize new ideas; harder to respond to a prospect’s objections; more wearying to create an outline for a new book! Physical labor is reduced and streamlined when it’s …


Try A Sample

When you buy online from Kiehl’s, the high-end skin care company, they “demand” that you choose three free samples to be shipped along with your order. I haven’t figured out how to avoid this (I assume there’s a box to check somewhere) so I simply choose three. Inevitably, my wife or I find at least one worth ordering in the future. At Kiehl’s counters, they lavish you with free samples, and the same offer is made over the phone. It’s …



Is It an Event or A Process?

People tend to see hiring as a series of events: find talent, interview, make a decision, make an offer, and so forth. But hiring is a process that really looks like this: Identify need and results required Search for talent Interview against criteria Make offer and hire Provide acculturation and orientation Provide emotional and logistical support Provide with a mentor or coach Integrate rapidly into the business Evaluate, monitor, support, develop Study successes, longevity Change the process as needed as …


Alan Weiss’s Monday Morning Memo® – 6/22/15

Alan's Monday Morning Memo

This week’s focus point: I’m astounded by the lack of common sense of many small business owners. It’s not “big box” stores or technology diminishing their profits. It’s small thinking and bad habits. You need someone answering phones who has not had their personality surgically removed. You need to get back to callers within a few hours (there’s this invention called a “cell phone”). You need to listen and diagnose, not ignore and prescribe. You need to trust customers, not …


Marshall Goldsmith at the Million Dollar Consulting® Convention

Here’s the latest good news from my colleague Marshall Goldsmith, who will be my special guest and part of an outstanding faculty at the Second Annual Million Dollar Consulting® College in LA in March: http://www.alanweiss.com/growth-experiences/million-dollar-consulting-convention/ Dear Friends, Greetings from Hanover! I have exciting news to share! My new book, Triggers: Creating Behavior that Lasts – Becoming the Person You Want to Be, has just been listed as the #3 Best-selling Self-Help Book in America in the New York Times, and #2  Best-selling Business Book in …


Brian Williams Is Still Lying

In an interview with Matt Lauer, one of the few tough ones Lauer has generated (too bad he couldn’t manage it with Tom Cruise and Scientology), Brian Williams never used the word “lie.” He talks around it, over it, and under it, but his “rehabilitation” clearly hasn’t been effective. He can’t say the word, and won’t admit to the other (documented) times he’s done it. The man was making $10 million a year and, while he won’t make that at …



Performance Based Priorities

A lot of you tell me you’re “overwhelmed.” There is no such thing. You’re simply treating everything as a priority, hence, you have no priorities. If you want to drive somewhere, the priority is to have gas in the tank and properly inflated tires. It would be nice to have the car washed, and a minor ding removed, and the floors vacuumed. But those issues pale in terms of the car getting you where you want to go, as compared …


What?

I was hosting friends at The Square, one of my favorite London restaurants, but very French and very aloof. (I’m sorry, that was redundant.) They serve things such as noisette of fulmars over crepe de soire, a la Rouen. So you have to ask. I am not making this up. AW is me, and AC is the aloof captain. AW: How is this fish cooked? AC: Lovely, sir, quite nicely. AW: But how exactly is is prepared? AC: In a …