Alan Weiss’s Monday Morning Memo® – 8/31/15

Alan's Monday Morning Memo

This week’s focus point: A question is a sign of interest. Whether in a meeting or addressing an audience, I’ve always welcomed questions. We’re then able to deal with real-time concerns, calibrate our progress, and gain insights. There are two positions inimical to this exchange. One is polarization, an increasingly insidious phenomenon, where “If you’re not with us, you’re against us.” That’s why there’s too little meaningful discussion about climate, abortion, political positions, gay rights, gun ownership, and so forth. …




More Scammers in Brooklyn

There is a scam on trademarks from “ThePatent and Trademark Office” at #213, 8225 5th Ave., Brooklyn, NY 11209-9851. They claim money is due to perpetuate your trademark, but the small print makes clear they have nothing at all to do with the government and are just collecting your money for no reason whatsoever. There is a paid envelope enclosed, so I suggest you return it empty so that they do incur the postage expense! If they were smart, they …



Rumination and Worry

Many people “ruminate.” While that can mean to think deeply, it usually means that they are worried about something. (We tend to ruminate about the past and worry about the future—a pretty depressing cocktail.) Stop carrying things around with you. You can’t unring a bell or undo a deed. Learn from mistakes, but stop obsessing about them. Otherwise, you’ll be undermined and ineffective, and that’s really something to worry about.


Best Best Practices

It helps to look for best practices to raise a client’s performance, but we often look in the wrong place first—outside the organization, toward the industry or profession. The best place is within the organization itself.That’s because we then know what realistic to achieve in the client’s own world. When I worked with Mercedes Benz North America years ago, the executives thought I should study Lexus and BMW dealerships to find what their best service practices were, since the preponderance of …


Alan Weiss’s Monday Morning Memo® – 8/24/15

Alan's Monday Morning Memo

This week’s focus point: One reader objected to my description of Nantucket last week, demanding that I provide more “practical help.” The fact that this is a free newsletter was not apparently appreciated! Then a woman on Twitter admonished me for not taking seriously EVERY piece of unsolicited feedback I receive, saying I showed “poor leadership”! If we allow people having a bad day, or the zealots who believe that if we’re not following their value path we’re astray, to …


Idiosyncratic Structures

The recent New York Times piece on Amazon’s grinding culture is just another example of idiosyncratic leadership and structure. Jobs at Apple did the same, using his personal (and often damaging) vision of what the company should look life. The new, zany “holacracy” by Tony Hsieh at Zappos is another. No one kept the people at Amazon present at gunpoint. One would think it prudent to leave before collapsing on the desk in tears (and that was the men). Whether it’s …