Buddy Cianci

RIP Buddy Cianci,74, former mayor of Providence and then longest serving mayor in the nation, convicted of one count (26 dismissed) of racketeering and sent to prison for six years, returned as popular radio show host and TV political commentator. One of a kind, loved the city, loved the job. I watched him show up at every charity fundraiser, serve as auctioneer, talk to little girls in ballet recitals, and glad-hand everyone in sight. He was singular, and I will …



Guest Column: Consulting in High Stakes Transitions

Consulting in High Stakes Transitions   Dr. Constance Dierickx   Constance Dierickx is a member of the Million Dollar Consulting® Mentor Hall of Fame and a Master Mentor. Great leaders are decisive. They don’t wait for their feet to get wet before they realize the tide is coming in. They look up and out. When facing a gaping canyon or rough water, they quickly evaluate the situation, make a decision and take action. When the stakes are high, consultants can …


Dumb Ass Stupid Management Hall of Fame

I’m proud to announce the first entrant into the DASM Hall of Fame, and recipient of the concurrent I Didn’t Come In Here And I’m Not Leaving Award: Verizon!!! We returned from Puerto Rico to find a threatening note on our door—”second notice, service may be discontinued,” written by hand—indicating that Verizon was changing to fiber optics, no charge, but we must make an appointment for the work to be done. The number provided was available until 9 pm. I made …


What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)

I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don’t like changing planes in the winter, and people convinced me that Jet Blue was quite comfortable and attentive. Based on four flights to and from San Juan (Feb. 2 #661, Feb. 9 #462 and the same flights on Feb. 9 and 25) here is my experience, I think cut rate airlines tend to have …


Alan Weiss’s Monday Morning Memo® – 1/25/16

Alan's Monday Morning Memo

There is a coffee shop in our resort hotel in San Juan where two people work at the counter. Ordering a coffee and pastry requires about five minutes for preparation and payment. It’s slower than a Dunkin’ Donuts drive-through, but faster than a Starbuck’s, in my estimation. Yesterday, a woman was incensed that she was given warmed milk in her coffee (the norm here). When she broke in line to return it, they made her a new one, but then …


Outside In

I heard someone say recently he’d be “brief” and then make a paralyzingly long speech. I notice that the “delete” and “send” buttons are often adjacent on email software programs, meaning it’s easy to inadvertently delete something you had intended to send. I receive instructions with hardware and software purchases that might as well be written in Swahili. Why? Because too many people think in terms of themselves and not their customer, client, members, or audience. They think from the …


Are You the Concierge or the Traffic Cop?

If you call the hotel concierge and he or she doesn’t help you (e.g., with boarding passes) but instead directs you somewhere (e.g., to the business center), then they are not concierges but simply traffic directors. Incidentally, just as “between you and I” is an ungrammatical, effete aesthetic in place of the correct “between you and me,” “concierge” is pronounced with a hard “g” at the end, sort of a “sha” sound. It is NOT “con-see-air,” which shows an ignorance …


Just the Facts, Ma’am

That’s what Jack Webb used to say on the famous police drama “Dragnet” as sergeant Joe Friday, who was just interested in the evidence, not opinion. The internet today provides access with great facility to billions of sources of information, opinion, rumor, and weirdness. When you’re trying to make a case for a position—whether for a client, a book, new IP—don’t merely seek sources favorable to your point of view. Seek knowledgable sources on the subject that also may change …