Once A Consultant….
I drove over to Bentley because the driver’s side wiper is leaving a large patch of untouched windshield. The service manager grabs two mechanics and they’re all over it with new wiper blades (which, understandably, come in a set of two). One engineer hands me a bill for $142. I’m thinking, there’s more than one possible cause here, how do they know this is the solution? I say, “Just hold off on the bill until we’re sure about solving the …