Alan Weiss’s Monday Morning Memo® – 01/30/17

Alan's Monday Morning Memo

Instead of granting ourselves permission to speak or act, many of us deny ourselves permission. We may wait for others to act—although the seat belt sign is on, someone goes to the rest room, isn’t chastized, so now it’s all right for us to do it—but usually we miss our opportunity. When that happens, we regret our reticence. When we don’t speak out we tend to hold grudges and fret over what we “should have” said or “should have” done. …


Jet Blue Is A Class Act

Just received (I flew Jet Blue from Ft. Myers to Boston on Friday): Thank you for choosing JetBlue. The following credit has been applied to your Travel Bank account number: XXXXX Service Credit: InFlight Entertainment 15.00 We‘re sorry that DIRECTV® service didn’t work during your flight—we know this is one of the many reasons our customers choose to fly with JetBlue. Please accept our sincere apologies and this flight credit for the inconvenience you recently experienced with us. This credit, which …


Dumb Ass Stupid Management with Honors: Enterprise Rental Cars

Enterprise delivered a Jaguar to me last Friday at the Delano Hotel in Miami to drive through Alligator Alley to Naples, about a 2.5-hour trip. That road has some serious crime statistics in terms of motorists who are stranded, especially at night. So I was shocked when the dashboard informed me I had 24 miles left in the tank with 50 miles to my destination. I found two state troopers with 15 miles left and they told me in 10 …


Wait, Which One of You is Mary?

I’ve been in Florida for a week watching ABC, NBC, and CBS in the Miami area in the mornings. I’m sure this goes on elsewhere, but it’s especially obvious here: All the news show women look alike. There is are usually a female co-anchor, a weather reporter, and a traffic reporter, leaving one male co-anchor on many occasions. The women all have about the same length hair, the same type of makeup (heavy on the eyes, lipliner) all wear dresses …





Power Up

I define “empowerment” as the ability to make decisions which influence the outcome of  your work. In organizational settings, some people are disempowered by management, or politics, or structure. However, as entrepreneurs, we empower or disempower ourselves. For some people that’s hugely rewarding, and for some it’s frightening. The illusion is that we’re “granted” power by others. The fact is that we have power which we can apply or discard. Most people don’t use all their power, and entrepreneurs can’t …