Alan Weiss’s Monday Morning Memo® – 07/31/17

Alan's Monday Morning Memo

In the arts, it’s the quality of the experience that’s important. A symphony may last for only 15 minutes, a play for three hours. We may view a Picasso or Rembrandt for only a few minutes. We don’t evaluate by length (“For $400, I’d expect at least a six-hour performance”) or by duration of effort (“I wouldn’t pay $50,000 for this painting unless the artist spent at least four months creating it”). Nor do we look for some cosmic point …



Trust Me

A “trusted advisor” is someone whose expertise is highly valued, in whom the client has great belief, and who is highly responsive to client questions and issues. A “retainer” is merely the monetary conveyance that pays for such access.


Dining Out

We dine out every evening with rare exception, so I feel qualified to offer some advice to the restaurant industry (oh, yeah, I’m also not a bad consultant): Your hostess is the first and last person with whom I interact. If she can’t smile and be pleasant, fire her. Her job is to seat me quickly and cordially, not to do her paperwork or romance the computer. “The chef will be preparing” and “the veal will be coming with….” are …




Ha, ha, an epidemic, ha, ha

I’m in Mill Valley outside of San Francisco, and in the early morning there is a news show on KRON4. It resembles the traditional “happy talk” news, but it’s actually “stupid talk” news. The female anchor laughs and giggles through everything, trying to be humorous despite the context. At one point she laughed right into the next story on an infant’s death. She also announced that a woman had pled guilty to several felonies, stopped, stared at the teleprompter, and …


Using Your Head

The proportion of deceased football players whose brains show serious degradation is alarming, something like 97%. I wouldn’t let my son play football today, nor would I allow him or my daughter  to “head” a soccer ball. the NFL is a multi-billion dollar operation. Let’s see what happens now….


Podcast – The Uncomfortable Truth – Episode 12: Degradation

“How standards begin to erode and what we can do to correct it.” Transcript: Welcome to The Uncomfortable Truth, I’m Alan Weiss, and my topic today is degradation. Degradation, to degrade – that means to wear down, to erode. This isn’t about “the good ol’ days.” I’m not about to tell you that things were always better back when – but some things were better. Some things were more civilized. When I first started flying, Pan Am was still in business and …


Guest Column: Creating Great Leaders for Impact

Creating great Leaders: Consulting for impact  By: Myron Beard What we know about great leaders is that they are few and far between. According to studies, between 50-70% of executives fail within the first 18 months of moving into executive roles. This failure rate remains constant whether an individual has been promoted from within or came from the outside! In spite of all the books and programs that are available for developing leadership, and the explosion of executive coaching options, …