What Are You Afraid Of?

I fall asleep when I read, “Commitment is important for leaders.” But I keep reading when I see, “The best leaders are highly tyrannical.” I’d suggest that you stop telling people things they already think they know in your videos, audios, and textual materials. Instead, provoke and incite. So what if someone takes issue with you or is enraged? I’ve operated with the metric that unless there are people every day outraged by me, unsubscribing, complaining, taking issue, swearing never …


Help Me, I’m Melting

I’ve been hearing “Frosty the Snowman” about a hundred times so far this season, by perhaps 20 different singers. I finally listened closely. I’m wondering how long before we have to include a female or transgendered person in the mix. The song is gender-specific for no reason. Was the carrot nose organic? Was it recycled? Those eyes of coal are sorry uses of fossil fuel. The sun, of course, is an oppressor, causing Frosty’s demise. Where’s the legal team? As …


The Fault Is NOT In Our Stars

That horrible Amtrak accident, with excessive speed, was almost certainly caused by human error. While I haven’t seen the cause of the Atlanta Airport fire, placing the backup system activation so close to the primary—thereby enabling one event to wreck both of them—was clearly human error. Most of the problems you’ll find in you clients involve human error, either in judgment or performance (attitude or skills). Stop redesigning processes that already work well, and focus on people who are making …


Alan Weiss’s Monday Morning Memo® – 12/18/17

Alan's Monday Morning Memo

One of my clients reminded me last week that I had neglected to place a 2019 meeting on my online calendar! These are exciting times for me. I determine where I go and when, and I have a global clientele. I’ve found that the critical factors are control and leverage. Control what you can—which is more than you think—and gain leverage to exploit the positive aspects of your life. I learned long ago when working in a consulting firm, even …



DASM First Place Award for 2017!

I’m please to announced the winner of the Dumb Ass Stupid Management Award for 2017. Despite the multiplicity of candidates, my criteria covering disregard of customers, arrogance, greed, and cluelessness have demonstrated that one company exceeds all others: Mont Blanc. I had purchased a $1,000+ Mont Blanc roller ball in Europe. The same model is sold in the U.S. It is quite common. One day while changing the refill, the lower segment of the casing disappeared. Some day I’ll find …


Traffic

We’ve just returned from a 300-mile round trip drive to Tarrytown over two days. Not that long ago, I drove about the same distance in Italy in a car not nearly so powerful. In Italy, on two-lane roads, drivers stay on the right except to pass. Everyone is polite. The trip is fast. Very rarely do you have to flick your high beams to remind the person in front of you to move over. It’s simply a reflexively polite driving …


Odds

If two people in a hundred complained to you about something the other 98 liked, I’d simply ignore them. If one person in a hundred is the only one to do six figures of business with you after something you’ve done, I’d consider that a great success.