In Pursuit of the Dream

A guy from Verizon came to fix our phones. It took him 90 minutes and he refused an easy fix which wasn’t cosmetic, and took his time to do it “as if this were my own house.” He heard me on a Zoom call to a client. “Excuse me,” he said, “I mean this in the most complimentary way, but are you one of those cool guys, like a Tony Robbins?” “Close enough,” I said, “I’m a cool guy.” I …



The Power of Silence

We have three inches and more coming this morning of thick, soft snow. It makes no sound, even when you stand amidst it. It came overnight and will cause school closings and traffic problems, but also a great deal of fun for kids and excellent skiing. Changes of major impact don’t have to be accompanied by sound and fury. They need only be omnipresent. You don’t need a TV appearance or a block-buster, best-seller. You simply need a lot of …


Alan Weiss’s Monday Morning Memo® – 1/29/18

Alan's Monday Morning Memo

Happy Monday: Every major economy in the world is growing at the moment (New York Times, yesterday). That’s not to say that all is well in all quarters, that poverty is eliminated, that tensions don’t exist, that the future is always going to be bright. But, it is good. There will be a flurry of people—I call them “catastrophists”—who will rush to explain that economic growth isn’t good, or that there’s a huge threat we’re missing, or that someone living …


It’s This Simple….

Clarity and simplicity are two foundations of value. Stop self-editing by saying, “How can I provide the buyer with something this simple?” Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people need complexity and opaqueness and a lot of time and money spent, they can hire McKinsey. About 90% of my high-fee consulting work was about verifying for clients that they were doing the right things well. Client: “How are we …


The Motivational Power of Dunkin’ Donuts

The dogs and I usually roll into Dunkin’ Donuts at about 6:15, order at the mike, then drive over to the window to pay and get my coffee and their treats. This is ritual. About 99% of the time, the staff on duty, who have to have been there since at least 5 am if not earlier, are cheerful and pleasant. On the occasions when I don’t have the dogs (driving back from working out), they always remark about my …



Let Me Tell You How I’ll Work With You

If you feel you have “too much” business occurring, don’t turn down important and lucrative work. Instead, schedule it so that the early phases are very light but still demonstrate you’re engaged. Schedule phone interviews, documents review, competitive research, etc., and provide status reports. If you must go on site, schedule a portion of a day, not a full day or several days. The vast majority of projects are not harmed by waiting 30-60 days (the client has already waited …