August 30, 2010—Issue #50
This week’s focus point: At a New York theater last week, at the conclusion of the performance, side doors were opened and the entire place emptied in three directions in about five minutes. There was no standing in the aisles for 20 minutes while people chatted and crawled out. The theater was customer-friendly. (If you think about it, airplanes should load and unload that way, but airports have been built for planes and not passengers.) What are you doing to be client/customer-friendly? Are you easy to reach, quick to respond, constantly providing value? Or do you treat your customers like inconveniences?
Monday Morning Perspective: Sed quis Custodiet ipsos Custodes? (Who shall guard us from the guardians?) — Juvenal
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© Alan Weiss 2010. All rights reserved