Alan Weiss’s Monday Morning Memo®’s mission is to help readers to thrive.
February 22, 2010—Issue #23
This week’s focus point: The mighty can fall with alarming suddenness. Toyota and Tiger Woods are merely two recent examples of organizational and professional calamity. The more successful you are, the higher standards customers expect. We can afford errors in honest execution much more than detriment to our reputations caused by dishonest motives. Ask yourself the classic question when faced with challenging decisions: Would I be proud of my behavior and my approach if the media exposed them tomorrow, e.g., if my clients and trusted confidents knew?
Monday Morning Perspective: Society loves its crime, but hates its criminals. — Psychiatrist Walter Bromberg.
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