Alan’s Monday Morning Memo’s mission is to help readers to thrive.
July 12, 2010—Issue #43
This week’s focus point: I learned recently that someone who hadn’t returned my emails over two weeks was out of the country and had let 350 pile up unanswered. Good consultants advise clients to “shop” their own businesses, but have you “shopped” your own? Can I leave a message within a minute, or is your phone system telling me about your web site and thought for the day? Do you return emails within a day? Do you return phone calls promptly? Your first impressions will tell prospects how they would be treated as clients.
Monday Morning Perspective: We judge ourselves by what we feel capable of doing while others judge us by what we have already done. — Longfellow
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