The pilot has a perspective which we do not, and also the strong assurance of control. We all know people who are far more comfortable driving than riding shotgun. (My wife makes impressions in the floor mats with her feet.) We need to convey to others—in business and in social situations—our greater sense of perspective and control. It’s not sufficient merely to possess it, we need to manifest it. I’ve calmed countless client “emergency” meetings by observing rapidly, “It’s not as bad as you think it is.” Give people legitimte comfort and they’ll give you their absolute trust.
— Edgar Schein