Stealing More Than the Ball

Three UCLA basketball players in China with the team were found guilty of shoplifting and it took the President of the US appealing to the President of China to free them. UCLA says they will be “suspended” from team activities and may, “at some point,” be allowed to work out again with the team. Here’s another idea: Why not insist they actually attend class, do some public service work, and see if they can maintain the grades necessary to stay …


Enough About Me, What Do You Think About Me?

Have you ever encountered the “black hole” individual? All light, matter, and energy are drawn into their own agenda. You could be talking about a basketball game and they will comment, “You’d better hope no one is injured because the Republicans are trying to ruin health care!” Or you’re thinking of going to Italy to see Capri and they say, “I was served a horrible meal in Rome. I think they give inferior food to tourists.” When you get gum …


Just Dumb Ass Stupid

Someone I’ve never heard of by the name of Howard Stein write me to tell me that “my logo is awful, low grade 1970s” and that if Bentley used such poor practices you’d never know you were the owner of a fine car. (Forget that illogic for the moment, because the value makes the brand. My logo could be a tree frog—I hear them nightly here in Fiji—and it wouldn’t matter to my success.) He wanted to provide better typography …


If You Get It, Line Up Behind Me

These pathetic posts on Facebook about hoping for an upgrade, the stress about having purchased a business class ticket, or the mocking of first class as if it’s nothing to really desire—these are people with limited vistas and small-time thinking, poverty mentality at its worst. It’s not just that they won’t spend the money to be more comfortable, it’s that they have to go public to get support from others with the same condition. The first class line is over …


What’s In It For Me???

I receive calls and emails weekly from people who want to “partner” with me. They bring zero to the table. They want to use my brand and my community and relationships to sell their crap—and it is almost always just that, crap. This ranges from publishing articles on my blog to using my lists to promote their products, or using my name to attract people to their offerings. Many of them have “internet learning platforms.” Their stupidity in assuming a …


Assurance

I’m in the doctor’s examining room for a scheduled checkup and my eyes wander to the safe needle disposal system you see on every wall. The instructions say, “Lift panel to assure disposal.” Minor detail, perhaps, but the word should be “ensure.” I’m wondering what such vagueness might be affecting, oh, I don’t know—prescriptions, dosages, diet instructions? At least it didn’t say “insure”….


You May Be Wrong, But You’re Also Annoying

I asked a woman at a pro bono speech I was making what kind of value she provided. She stammered and then said something uninteresting. I suggested some ways to change her approach and mentioned four elements. “Oh, I don’t agree with with two of those,” she said, “I’m an expert in this field and those approaches don’t work.” It was clear she had zero idea of what she was talking about, yet her defensiveness was world class. She heard …


A Bight of the Apple

You’ve got to love people already complaining about the new iPhones without even having them in hand as yet. If you don’t like them, don’t buy them. But don’t sit there whining that Apple hasn’t made its new product exactly as you’d like it. People with this attitude allow it to pervade their lives. They don’t like the way the seats are set up in a concert, object to the rules about food on the beach, want the airlines to …


Prison (Dumb Ass Stupid Management)

The Liberty Hotel in Boston is a fascinating property. It’s a former prison, so their “do not disturb” signs say “solitary,” and the bars and restaurants are called “The Clink” and “Alibi” and “The Yard” and so forth. Very clever. The prison closed in 1990, and apparently that was also the end of good service. Despite constant conversations with the general manager and senior people, they couldn’t persuade the chambermaids to conduct their normal turndown service. The orange juice was …


I Didn’t Walk In Here and I’m Not Leaving

Some people want to unsubscribe from my newsletters, which is their inalienable right, and, consistent with the laws, there is a link on every one to unsubscribe at the bottom. It’s not hidden, it’s in plain site. I have very few unsubscribers, but at least half of them complain that there’s no link and they want me to do it for them. I suspect the same visceral reaction to unsubscribe because they’ve actually seen something that challenges their thinking is …