Web Pages:
Subscribe to RSS Feed
Subscribe to RSS Comments Feed
Categories:
- Alan's Monday Morning Memo
- Alan's Quest
- Alanisms
- Alas Babylon
- Announcements
- Business of Consulting
- Consulting Opportunities
- Consulting Philosophy
- DASM
- King of Social Media
- Marketing Examples
- Peregrinations
- Personal Improvement
- Podcast Series: The Way I See It
- Podcasts Series: Brave New World
- The Best of Life
- The Critic
- The Dog Star
- The Good Ones
- The Movies: Life in Reel Time
- The Movies: The Writing on the Wall
Archives:
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
Books:
-
This is a compendium for beginner or veteran covering
what to consider, possess, or create for a successful practice, with specific
examples and templates to incorporate. -
"Breaking Through
Writer's Block: Every Business Letter and Template You'll Ever
Need for A Thriving Professional Services Practice." -
Alan's most definitive work on a subject he's become passionate about:
blending life, work, and relationships into a holistic, fulfilling existence.
-
Alan's only book written expressly for internal change agents, human
resource professionals, trainers, and others who want to become more effective
in internal change initiatives. -
This
sixth book in "The Ultimate Consultant Series" provides the wisdom Alan
has gleaned from his own practice--and from other veteran consultants--to
help overcome both persistent problems and the challenges of reaching the
next level of success. -
This is the first and most likely the only book that Alan Weiss will
ever write on the methodology and techniques of consulting. This fifth book
in "The Ultimate Consultant Series" is crammed with the detailed approaches
Alan uses in all major aspects of consulting. -
The fourth book in "The Ultimate
Consultant Series" from Jossey-Bass/Pfeiffer focuses on the acquisition
of new business, of more concern for consultants today than ever before. -
This is the third book in the seven-book "The Ultimate Consultant Series."
It contains everything Alan knows about value-based fees, a concept he pioneered
over a decade ago.
Profiles:
Alan Weiss's Profile
Create Your Badge
Recent Comments:
- Alan Weiss: It’s boring because it’s so predictable until the final two minutes, during which they call...
- Richard Martin: Holy cow! Are you in shape this morning or what? Did you eat extra Wheeties? As for pro B-ball,...
- Dave Gardner: Great post. While I see pro basketball only on the news, I thought perhaps the rules had changed. When...
- John Felkins: Thanks Alan! Where else can you get the blue print for consulting success in one blog post?!
- Alan Weiss: I agree. A great many average (or less) looking people think of themselves as wonderful to be around. And...
- Alan Weiss: Vote early and often!
- Curtis: Just curious. He just had an interesting take on dealing with poor self image. Maltz was a plastic surgeon...
- Peter Gold: Alan Great post; now I know why I need to be here more often! Peter
- Alan Weiss: No, I haven’t, sorry.
- Curtis: Alan, Have you ever read Psycho-Cybernetics by Maxwell Maltz. If so, what did you think?
- Mark Cioni: Shameless Promotion graduate?
- Chad Barr - Alan's Blog Implementer & Moderator: Thanks Graham. I know I am since I am quoting Alan
- Graham Franklinj: Chad you are absolutely spot on
- Ed Poll: Fabulous comeback! Quick and devastatingly clever.
- Chad Barr - Alan's Blog Implementer & Moderator: Academia is the HR department of life.
- Alan Weiss: If I didn’t get them assistants, they were threatening to bring in a union.
- Graham Franklinj: As I said we do have some good customer service and sales ability in London
- Dave Gardner: Koufax and Bud E. Beagle have assistants now? Fantastic! Wonderful insights.
- John Felkins: “If a German Shepherd can do that so can you.” If that doesn’t motivate, I...
- Mere: Ha! I love it!
- Jeffrey Summers: I feel another list being started on the order of “Alanisms”.
- Alan Weiss: Here’s a better one: “We had 24% annual compound growth last year, best in industry. Why do...
- Suren: As usual..great advice !! Another great stiletto question is when the client says “I have achieved a...
- Simon: Put your hands on your head.. I will broaden my horizons and read some philosophers. I’m Australian and...
- Jeffrey Summers: For every light bulb that goes off, one goes on.
- Alan Weiss: “Simon Says” is kind of funny, isn’t it?! If you read some of the great philosophers...
- Simon: Ah ha! A light bulb just went off! Thankyou, perception = reality
- Alan Weiss: Perception is often reality, because people act on the basis of what they perceive. Often, there is no...
- Simon: What does - “words we use create reality” mean? Isn’t reality just fact? Sure words can be...
- Alan Weiss: You have to judge whom you will listen to and whom you will ignore. Use those sources which you tend to...
Amex Strikes Out Again
I’m a charter Amex Platinum Card owner, and the decline in its status and service as American Express includes more and more people is a situation to be avoided.
Today, I attempted to send two gift cards for a hundred dollars each to people who did me favors. Since I know from past experience that the web site often freezes up, I called the customer service line. After a several minute wait, a woman proceeds to read me a script, often repeating herself. Finally, we get to the gift cards and as we’re completing the second address she says, “Sorry, we don’t ship these to Rhode Island.”
“Why don’t you point that out at the beginning?” I asked. She stammered back into her script.
Everyone wants a Platinum Card, and Amex clearly intends to give one to them, making the service slower and stupider by the hour. Lesson for us all: If you want to treat clients and customers as though they are special, then make a special effort.
Leave a Comment