True Failure and Success

Some people don’t take action because they believe being seen as slow to act is less negative than acting and being seen as a failure. I view people who act, fail, learn, and then improve as great successes. In fact, that’s the story behind every great success. But I’ve never met a great success who became one by failing to act.


Vehicle Settings

As everything becomes more entwined with technology, it seems to me that there is less and less “intuitive” aspect to it. Yet my cars’ instruction manuals in hard copy are hundreds of pages thick, and not very helpful (filled with thousands of warnings, such as, “Do not attempt to drive off a bridge when in gear.”). I’m waiting for my wife outside a store trying to restore the camera setting to the one I like, among a dozen choices, front …


Guest Column: Why Every Consultant Should Look For Conflict

Why Every Consultant Should Look For Conflict by Christian Muntean Conflict is a common part of our clients’ lives. Some of our clients relate to conflict well and have frequent, constructive conversations on difficult issues. But many don’t. Like most people, they’ve spent their entire lives experiencing conflict as a universally negative experience—one that leads to the end of a good opportunity, the end of a good relationship or a good experience. As consultants, many of us have the same …


Can You Move the Ball?

I played varsity basketball and ran varsity track in high school. Track practice was simple—I was a sprinter, so I would run a quarter mile for stamina and 30 yards for speed. Then the race itself was over in ten seconds. I was a terrific shooter in basketball, but I hated the practice. I never did learn to dribble with my opposite hand, so I could never be a starting guard. I was fast and could shoot, but I couldn’t …


Income Investment

We rent the same house at the Jersey Shore every year. Between the prior week’s tenants leaving and our arrival, the owners (who live here in another house) check everything out to make sure the cleaning crew has been thorough, everything is working correctly, and any repairs that need to be made are either done or scheduled. They make that ongoing investment of time and improvement in their income source. So we return annually, and never question any rent increases. …


It’s the Service Level, Stupid

I tried to place an $800 order yesterday on the website for TrainWorld in Brooklyn, where I’ve purchased trains in person before. The site hung up at the final pay option, repeatedly. I called and a bored woman told me to read me the order with catalog numbers and descriptions. I told her it would take 20 minutes, why not just find out what was wrong with the site? She put me on hold. When she returned, she told me …


I’m Almost Ashamed to Admit It, But…

  When I pet my dogs and they violently shake when I’m done, as though they have a haircut from Frédéric Fekkai that I’ve messed up, I take offense. The next time someone tells me a golfing story without inquiring as to whether I give a rap about the game, I’m going to yawn at the punch line. I would love to have a TSA job for one day to see what’s in a lot of that luggage. I have …