Running

If you were standing midway around an oval track, and someone said, “Get to the point opposite as fast as possible,” would you run around the track or simply cut across the middle?! If you want to change from who you are today to some improved version, don’t look for gradual transitions or traditional routes, simply become that person. Stop taking the long way around because you think there are some rules in place. There aren’t.



What’s On, What’s Up?

I’m in Adelaide at 5 am Monday morning and I found a channel showing all the NFL games in live action, alternating whenever there is a scoring play or exciting action (it’s Sunday afternoon back home). I wish I could get this on US television! I discovered it by surfing the 40 channels on the system. You never know what you may find when you explore. Change the channel, your music, your dining, your vacations. You’ll never enjoy what you …


How to Be THE Priority

You cannot simply be another issue or priority on the buyer’s desk. The chances are that you will never be seen as the most important and won’t receive an immediate sale. You should be seen as the person who can help resolve all those other issues and priorities and therefore merits immediate investment.


Artificial Unintelligence

The younger and younger people I see in positions in major organizations—client service phone lines, retail sales, airline desk agents—the poorer and poorer judgment I encounter. It doesn’t seem to be a matter of smarts so much as a matter of seeing what they do as merely a (short-term) job and not a customer support function. There’s also an over-reliance on technology instead of one’s brain. In the coffee shop yesterday morning, the “barista” asked me twice about the size …


Vulgarity Is Synonymous With Low Intellect

An idiotic guy sends me a profanity-laced email telling me to remove him from a newsletter, it’s his fourth request. I can’t find his email anywhere on my lists, so I tell him that if he has another email I’ll check that, or he may be receiving my newsletter from a third party. But I told him that I’d ignore anything that contains more vulgarity. Once again, an obscenity-filled reply. I’ve simply blocked his address. This kind of outrage is …


Of Dogs and Consultants

The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. —Astrological Definition Dogs are tripartite. They have common dog characteristics, such as a keen sense of smell,  the ability to learn certain jobs or tricks or habits, and compatibility with humans. They also have breed characteristics. Beagles will tend to run away and roam. German Shepherds love to work and play because they …



Tradition or Mission?

Many organizations—and solo practitioners—think they have a mission when, in fact, they simply hold on to tradition. Sears is a big time example, and the “entrepreneur” who’s giving the exact same speech as five years ago is a small time example. A mission is a reason d’être. It is a reason for your existence, what Peter Drucker called a contribution to society. Tradition is often hidebound, a rut that is comfortable but circular. A mission is often a call for …


Why the Police Should Run Dunkin’ Donuts

I called the police department in Providence to find someone, and received very courteous help. I called the deputy jury commissioner about being called to serve on a grand jury, and received very courteous help. I went to the local Dunkin’ Donuts and (again) when I got home the order wasn’t correct. The Dunkin’ Donuts owner here has also banned employees from providing free, broken donuts or biscuits to dogs in the cars because he claimed to be “losing his …