Author Archives: Alan Weiss

Alan’s Monday Morning Memo – 2/6/12

February 6, 2012—Issue #124

This week’s focus point: Bill Russell, the great basketball player, observed that a true champion is at his best when under the most pressure. I’m writing this on SuperBowl Sunday, and you’ll know the results when you read this. There are always players who want the ball when the game is on the line, and others who become nervous and flustered. We have to be at our best when facing our key challenges: in a buyer’s office, mediating conflict, dealing with family crises, making tough decisions. Most people can do well when economies are strong and predictable. But in volatile times, those who thrive on flexibility and determination rise above the crowd. The only way to test yourself–to be a champion–is to stand tall in tough times with the confidence of your talents, to want to thrive and not merely survive. You have to call for the ball.

Monday Morning Perspective: Wit is the denial of suffering. — Sigmund Freud (Which is why most humor is rooted in pain.)

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ISSN 2151-0091

© Alan Weiss 2011. All rights reserved

I remember a meeting with a boutique consulting firm that had fallen on hard times. The debate was whether or not to sell their magnificent conference table. “Where would clients sit?” asked one partner. “We have no clients,” stated the advocate of selling. You can’t cut your way to renewal or success. Top line growth is the key to bottom line achievement, for you and for your clients. Today is the time to invest in the future. Once you cut muscle, you’re powerless.
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Why consultants need to think like Dick Fosbury

Why consultants need to think like Dick Fosbury

By Patrick Lefler

Patrick Lefler is a member of my Private Roster Mentor Program

A recent mention by Alan regarding high jumper Dick Fosbury and how he changed the sport by focusing on what really mattered—clearing the bar, not perfecting the popular jumping technique at the time—prompted me to write about why it’s important for us think like this Olympic champion.

Manifestations of innovation come in various sizes and shapes and many are the result of attempts to exploit changes in the environment. In the area of track and field, the 1960s were a period of unusually rapid change due to the introduction of high-tech, lightweight materials that were used in everything from running shoes to vaulting poles—and as the environment changed, innovation followed with lightweight shoes and new techniques for running and throwing. But perhaps the most significant innovation during this period had nothing to do with these more obvious high-tech changes; rather, it was the result of a simple (low-tech) change in the composition of the landing surface that high jumpers used to cushion their falls after jumping.

Up until the early 1960s, the landing surface for most high jump venues was piles of sand or sawdust. Because of this, high jumpers all used similar techniques—the Straddle, the Western Roll or the Scissors Jump—designed to give the jumper the best opportunity to clear the bar and land on his or her feet after the jump was completed. This was essential to prevent injury because the landing surfaces had one thing in common: they were hard—not soft—and landing on anything other than one’s feet was the surest way to get a back or neck injury. But as the decade progressed and an increased emphasis of safety permeated the sport, deeper piles of foam replaced the hard sandpits and sawdust. With this safety change, the sport of high jump became ripe for innovation.

Enter Dick Fosbury. As a 16-year-old high jumper from Medford, Oregon, Fosbury was a below-average jumper who used the traditional Straddle technique. Hungry to improve, Fosbury began experimenting with different technique and over the next two years improved his jumping height from 5 feet to 6 feet 7 inches. His secret? A new way of jumping that allowed Fosbury to go over the bar backwards, headfirst, curving his body over the bar and kicking his legs up in the air at the end of the jump. This required him to land on his back, but he was able to land safely thanks to the new deep foam matting. This new technique was soon dubbed the “Fosbury Flop.”

In 1968, Fosbury used his new technique to win the NCAA championship and qualify at the Olympic trials. At the Summer Olympics in Mexico City, he won the gold medal and set a new Olympic record at 7 feet 4.25 inches, displaying the potential of the new technique. Despite the initial skeptical reactions from the high jumping community, the Fosbury Flop quickly gained acceptance.

Almost immediately after Fosbury won gold in Mexico City, the Fosbury Flop became the most popular style among high jumpers worldwide. As the world record for the high jump has progressed since then, all record jumps have been made using Fosbury’s innovative style. And today, it’s rare to see any jumper—man or woman, elite or non-elite—use a style other than the Fosbury Flop.

So why does this matter for consultants? The answer is that like Dick Fosbury, we need to have the ability to recognize and act on changes—sometimes dramatic and other times quite subtle—in the operating environment of our clients. While his competition focused on refining existing techniques and higher-tech innovations such as lightweight shoes, Fosbury recognized that the change in the landing surface (foam replacing hard sandpits and sawdust) was the real catalyst for a game-changing innovation.

As consultants, we need to think like Dick Fosbury. Are there shifts in the environment that others have missed; subtle changes that could be potential game-changers for our clients? Don’t be satisfied to run with the rest pack – think different (as Apple likes to say). Today’s changing environment—regulatory, demographic, technology, etc.—is ripe for innovation, but the real winners will be those who can exploit value from changes that others have most likely have overlooked.

© 2012 Patrick Lefler. All Rights Reserved

Patrick Lefler is the founder of the Spruance Group—a management consultancy that helps growing companies grow dramatically faster by providing unique value to clients’ most pressing product and pricing strategy needs. He has previously held leadership positions at a number of different firms including Goldman Sachs, Citibank and Wall Street Systems. He is also a former Marine Corps officer and a graduate of both Annapolis and The Wharton School. Patrick can be reached at (908) 500-0613; email at plefler@spruancegroup.com or visit his website at www.spruancegroup.com.

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The Adventures of Koufax and Buddy Beagle

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Stop Procrastinating

Here’s how you schedule time to get things done. Let’s say you want to write an article or position paper.

1. Choose the audience you seek to influence, probably those most appropriate for your value proposition. (5 minutes) [Bank lending officers]

2. Choose a topic that will be provocative and timely. (10 minutes) [Identifying the best candidate for safe loans and repeat business]

3. Choose a working title, not something for all the ages. (5 minutes) [Behind the Interview: The Prospect Within]

4. Select 4-6 key points. (10 minutes) [1. The lessons in the first greeting; 2. How to assess behaviors in an interview; 3. The key questions to ask to appraise the business proposition; 4. The key questions you want to be asked.]

5. Write an edgy opening paragraph. (10 minutes) [Why do lending interviews reveal so little about the customer and so much about our own fears? If the objective is to increase business, then we should first increase our own probabilities of identifying and welcoming high potential prospects. That's not usually done with a shaky wooden chair and a bare lightbulb overhead.]

6. Write about each of your points, making sure to include your rationale, an example so that it’s not merely conceptual, and a graphic if it helps explain the point. (20 minutes per point)

7. Write a closing that’s a call to action. (10 minutes). [The next time prospects walk into your office, invite them to sit in a comfortable chair, offer them some refreshments, and remind yourself that they represent opportunity, not threat. Ask yourself how they might speak positively of the experience, no matter what your ultimate decision. That, alone, might increase your business more than you can imagine.]

8. Reassess the title to see if you want to now adjust it. (5 minutes) [The Human Banker—Stepping Out from Behind the Green Curtain]

That entire process above, with six points, requires about two hours. Spread it over four days, and it’s a half-hour a day. Put that in your calendar at 10:30 each morning, and don’t change it, no matter what.

That’s how you get work out. I’ve probably taken a week off the process above for most of you! Stop fooling around, discretionary time is wealth, and you are eroding yours.

© Alan Weiss 2012. All rights reserved.

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CRM Help Wanted

I have a client who is seeking a consultant to assist his small business with CRM. Specifically, he needs to find out what CRM software makes the most sense for his needs and his growing business. IF THIS IS YOUR EXPERTISE (not merely your experience with CRM and a recommendation), contact Peter Meyers. You can reach him at peter@standanddeliver.com. Tell him you heard of this from me.

I want to emphasize, this must be your expertise, not merely your experience with particular software. Please don’t write to me about this.

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Line of the Day

In my RESOLVE free video series I recommend starting the day optimistically and not pessimistically. This morning, I received an email which said in part:

“Thanks, Alan.   I watched all the videos and got a lot of good advice.

“One problem…If I have to start my day with optimistic people, I’ll have to start sleeping around.  My husband is Mr. Doom and Gloom personified.”

The RESOLVE series:

http://www.summitconsulting.com/resolve/

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Training Opportunities

Please contact the person listed, not I:

Customer Experience & Sales Training Call for Trainers from ProEdge Skills, Inc.

Opportunity

ProEdge Skills, Inc. has received an RFP which requires additional training professionals. At this stage this is potential work and the deadline is today, 2/2/2012.

If the opportunity is appealing, you will find details below on providing three brief items to be considered. Everyone who applies will be notified this evening if they are part of the RFP submission.

Overview

  •   Learn and deliver a 2-hour Service & Sales Training Program for a large retail company
  •   Be available 2 days the first week of March (ideally) for train and test.
  •   Client will decide which trainers ultimately continue on for the ProEdge Skills, Inc. team.

    RFP Scope

  •   Deliver 3 programs/day, 5 days/week from March 24 – April 20, 2012 (total 20 days)
  •   Training will be delivered 5 days during Monday- Saturday week. Meaning there could be Saturday

    sessions Client will notify.

  •   Training will be delivered in hotels in FL.

    RFP & ProEdge Additional Scope

  •   The best presenters will potentially present the same program an additional 5 days or more in June 2012 depending on client need. Dates TBD.
  •   The best trainers will also have the potential of subcontracting again for ProEdge Skills, Inc.

    RFP Work Payment

  •   Travel expenses, per the client’s guidelines, will be reimbursed.
  •   $500/day for the Train and Test if you successfully pass and continue for March April dates.
  •   $1,000/day for all full training days for this client.
  •   Total potential compensation $20,000-$25,000 or more based on RFP requirements at this time and trainer

    performance.

    Trainer Requirements During Onsite Delivery

  •   Deliver 3 outstanding programs per day for client
  •   Bring own laptop for showing PowerPoint.
  •   Plus, not necessary, if you have a projector that you can bring too.
  •   Track the attendee list for each program. May entail creating Excel spreadsheet at end of each day with the

    attendee list and emailing to ProEdge Skills, Inc..

    To Apply for Opportunity

  •   Email Mary Sandro msandro@ProEdgeSkills.com to request the 3 documents (underlined) below
  •   Read and sign agreement for terms of subcontracting
  •   Fill out questionnaire for availability and flexibility
  •   Fill out the bio template provided
  •   Provide link to a video of you training

    ProEdge Skills, Inc.
    Contact Mary Sandro  800-731-0601 x101  http://www.ProEdgeSkills.com

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DASM: Bank of Montreal, Where I Don’t Want My Money

I was a client of Diners Club for 20 years. When it became simply another type of MasterCard, I stayed with them. I paid my bills in full, each month, for 20 years.

Unbeknownst to me, Diners Club cards were taken over by Bank of Montreal. Not long after, I received a form letter telling me my credit had been limited to a cap of $20,000 “after a review of my spending and credit information” and it basically explained they felt I was too much of a risk for anything higher. (I’m an American Express Black Card member, and my net worth is up there.)

I cut my card in half and sent it to the president, telling him basically that if they want to alienate clients with my history (and credit score), good for them, they succeeded. A month later, a woman calls from the “presidential complaints unit” (they apparently must receive a lot of complaints to have a separate unit) and tells me this is Bank of Montreal’s policy. But they don’t want to lose me, would I please come back.

“No,” I said, “unless you show me some sign of gratitude for my business. For example, raise my credit to $25,000 as a show of faith.”

She told me they could only do that with a full credit check and, of course, every credit check damages your credit score in this loony age of paying attention to computer numbers and not people.

“Ciao,” I said.

Today, I received a letter from the vice president of that woman’s presidential complaints operation (a LOT of complaints to merit separate officers), and he said, “Too bad you wouldn’t come back, but if you decide to reapply, we’ll review your application carefully.”

I suggested he not hold his breath.

Canadians are wonderful, polite people. But even my Canadian friends admit that service standards are lower in Canada than in the U.S. Bank of Montreal probably has more people in the “presidential complaints unit” than in its retail operation.

But it is good at something. It’s earned my Dumb-Ass Stupid Management Award. Congratulations!

© Alan Weiss 2012. All rights reserved.

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Alan’s Monday Morning Memo – 1/30/12

January 30, 2012—Issue #123

This week’s focus point: Be judicious in terms of those to whom you choose to listen and heed. Very few pundits and prognosticators are ever held accountable for their predictions, whether financial, social, political, or technological. Most who claimed they “predicted” the Great Recession were “predicting” it for 20 years. I hardly find that useful. Those who said Steve Jobs’s departure would devastate Apple are seeing record performance numbers from that company, but if it stumbles in six years they’ll claim they predicted it. Most of us are far better served by not trying to forecast the future but rather by performing well in the present, in the moment. Because I will tell you this about tomorrow, assuming the sun continues to shine and the earth continues in orbit: There will be people in search of value for which they will gladly pay a fair price. Adjust your value to the need, or create need around your value. That should take care of tomorrow rather nicely (along with purchasing Apple stock).

Monday Morning Perspective: He who doesn’t turn runs far. — Chinese proverb

Free videos on RESOLVE: http://www.summitconsulting.com/resolve/

You may subscribe and encourage others to subscribe by clicking HERE.

Privacy statement: Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Contact information: info@summitconsulting.com
http://www.contrarianconsulting.com
ISSN 2151-0091

© Alan Weiss 2011. All rights reserved

I remember a meeting with a boutique consulting firm that had fallen on hard times. The debate was whether or not to sell their magnificent conference table. “Where would clients sit?” asked one partner. “We have no clients,” stated the advocate of selling. You can’t cut your way to renewal or success. Top line growth is the key to bottom line achievement, for you and for your clients. Today is the time to invest in the future. Once you cut muscle, you’re powerless.
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The “Next Level”

There are certain words and phrases that, while originally well intentioned, have become hackneyed and trite. “Have a nice day,” “meaningful,” “impactful,” and “good to great” all come to mind.

I’m not merely fossicking here, because “We want to go to the next level” has become one of those tendentious phrases that seems to mean so much but results in so little.

Whether that “next level” is financial (which it usually is), or competence, or repute, or anything else, I’ve found that it’s less a matter of action than one of thought. That’s because you seldom reach new heights by merely doing more of the same of what you’re doing now. You have to change your mindset and thought patterns if you truly want to metamorphose into a new being.

Fortunately, that’s not physically difficult—there are neither cocoons nor hibernations required. Unfortunately, it can be quire difficult mentally, because different frames of reference and perspective are required.

Earlier today a woman wrote to ask exactly where in Los Angeles my June workshop would be, since that would depend whether she would go. (This is a workshop that would normally cost at least $1000, but I’m doing for $100!) Upon investigation, I find that her days are totally filled, primarily because she is “selling all day” and feels obligated to run at 4:30 or so in the morning. If you’re in a rut that doesn’t allow you the time to explore how to leave the rut, guess where you’ll remain? (Hint: Not on the next level.) This is why doctors who schedule back-to-back patients every day all week can’t improve their practices.

Here is some quick help:

  1. Who are you? How do you define yourself? Are you a consultant, or are you someone who dramatically improves sales results or ensures strategic goals are exceeded?
  2. What do you do? Do you “coach” or “consult” or “facilitate”? Or do you improve your clients and help them reach results unattainable without you?
  3. Why are you doing this? Is it to make money, or to salve your ego, or to implement a methodology you love? Or is it to make a difference in the world and create a legacy?

Look through a telescope, not a microscope. Change your mentality so that you’re thinking big and not constantly stuck on trifles and trivialities. There is a hebetude around people who immerse themselves in the granular and specific. There is an excitement around those who forge new paths and provide new ideas.

If you want to arrive at “the next level,” start aiming for three levels above that.

© Alan Weiss 2012. All rights reserved.

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