Here is a sequence I find highly effective in coaching top performers: Who do you want to be in a year? (Example: Known as a philanthropist or patron; seen as a thought leader; quoted and cited as an expert.) What do you want to be doing in support of who you want to be? (Writing a book for a commercial publisher; having a board seat on the local Red Cross chapter; teaching as an adjunct professor at the university.) What …
Olfactory sense is important in order to appreciate taste. (An onion and apple crunch the exact same way if there’s no sense of smell and you can’t see the food. I watch the color of the coffee as I add cream to determine the right amount, I don’t taste the coffee as I add cream to test the flavor. We use touch to tell us if things are too hot (soup on our lips) or too cold (undercooked steak). We …
A woman walked down the beach with a huge pig yesterday, complete with a string of pearls. When people approached her with questions, she was a real pill, apparently recovering from a personality removal procedure. When you walk with a pig, expect to be approached. Otherwise, stay home with your pig.
It’s always seemed more than ironic to me that America has thrived on believing in and supporting free speech, even if obnoxious, because to shut it down is counter to everything that has made us strong, yet in business we often fire people for engaging in it. Are we saying that encouraging free speech is good for the country but bad for business? Perhaps free speech would have avoided the Wells Fargo mess and created more sensitivity at United.
Make a list of your past buyers. Call one every day and simply ask how they’re doing and if you could be of help. I’ll bet that at least one in ten will agree to meet and be happy that you thought of them.
When we chose sides for games back in school—whether athletic or intellectual—we tried to get the best players on our side. When I advised clients on hiring, we tried to get the best candidates. Companies that promote and reward their best people succeed the most. We try to choose airlines that do the best job of on-time arrival, safeguarding our baggage, and comfortable seating. We look for the best deals when we buy something. When we ask for referrals, we …
You are really not an introvert or an extrovert, but rather you’re somewhere on that continuum. The key is to be able to move along it one way or the other as conditions require. There are no perfect personality styles, not matter what any test or horoscope (often one in the same) may tell you. There is only one vital trait. Flexibility.
Have you noticed the number of hotels and auto dealers who are sending notes after customers’ recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call to have it addressed prior to taking the survey. In other words, we’re not really interested in your feedback, we’re interested in perfect survey results because that’s how we’re measured and rewarded. Dumb-ass, stupid management.
People who “cold call” remind me of these guys who dig holes on the beach. The roar and power of the ocean cover them up. They leave nothing lasting. If you want something to last, build it, and stop burying yourself.
The Parisian Arc De Triomphe is called what it is for a reason. It is not called the Arc De Participation.