More Scammers in Brooklyn

There is a scam on trademarks from “ThePatent and Trademark Office” at #213, 8225 5th Ave., Brooklyn, NY 11209-9851. They claim money is due to perpetuate your trademark, but the small print makes clear they have nothing at all to do with the government and are just collecting your money for no reason whatsoever. There is a paid envelope enclosed, so I suggest you return it empty so that they do incur the postage expense! If they were smart, they …


Rumination and Worry

Many people “ruminate.” While that can mean to think deeply, it usually means that they are worried about something. (We tend to ruminate about the past and worry about the future—a pretty depressing cocktail.) Stop carrying things around with you. You can’t unring a bell or undo a deed. Learn from mistakes, but stop obsessing about them. Otherwise, you’ll be undermined and ineffective, and that’s really something to worry about.


Best Best Practices

It helps to look for best practices to raise a client’s performance, but we often look in the wrong place first—outside the organization, toward the industry or profession. The best place is within the organization itself.That’s because we then know what realistic to achieve in the client’s own world. When I worked with Mercedes Benz North America years ago, the executives thought I should study Lexus and BMW dealerships to find what their best service practices were, since the preponderance of …


Idiosyncratic Structures

The recent New York Times piece on Amazon’s grinding culture is just another example of idiosyncratic leadership and structure. Jobs at Apple did the same, using his personal (and often damaging) vision of what the company should look life. The new, zany “holacracy” by Tony Hsieh at Zappos is another. No one kept the people at Amazon present at gunpoint. One would think it prudent to leave before collapsing on the desk in tears (and that was the men). Whether it’s …


Change the Life You Have Into the Life You Want

Change the Life You Have Into the Life You Want, AND opt to have access to me for a year by phone and email, attend a live, full day in Boston with me, and receive monthly video programming totaling six hours—for under $400 if you act before Sept. 1:   Here’s how to build the life you want & have access to me for a year for less than $400: http://www.alanweiss.com/store/online-learning/how-to-change-the-life-you-have-into-the-life-you-want/ Deadline 9/1


In Case You Were Wondering What I Was Thinking….

Are you telling me that we can create particle accelerators to find elements that exist for a nanosecond, but we can’t create a sealed product that can be easily opened with just a pull on a tab? It takes a peregrine falcon to open a package of blueberries. Did the people who produced True Detective’s first season have talent removal surgery prior to producing the second season, which is ludicrously bad, with more unintentional zombies than the Walking Dead? If …


Hold the Crowd Back for the Person We Don’t Want You to See

I was walking into The White Elephant here in Nantucket to meet my wife for brunch after parking my car a quarter mile away. As I approached the main entry, a Massachusetts State Police SUV pulls in, followed by a high-end Mercedes sedan, followed by another, private SUV. A civilian woman hops out of the police vehicle, and stands with arms folded in front of the rear passenger’s door of the Mercedes. A guy gets out and hops into the …


Dumb Ass Stupid Management: CVS, Who’s Minding the Store?

In East Greenwich, RI, where I live, the CVS store on Main Street has had one of its drive-through pharmacy lanes out of action for about three months. The lines at the store register snake into the aisles until the cashier wakes up and calls for help. When I ask why she didn’t do it earlier, her surly reply was, “I just did.” I’m constantly told “There you go” and “No problem” instead of “Thank you,” as if spending money …


Wind

I’m in the study of our house in Nantucket, the breakers 30 yards away. It’s 6:30 am on a cloudy, blustery morning. The flag, down near the water and waving from a 40-foot pole, is taking a beating. The hammock on the deck is roiling like a restless sleeper having a frightening nightmare. Even the waves are losing their crests to the unforgiving winds. Meanwhile, a rabbit sits a few feet away on the lawn studying the breakfast options surrounding …


Why the Canadian Postal Service Would Make A Fourth World Country Embarrassed

Dumb Ass Stupid Management A friend in Canada did a nice favor for me with a referral, and knowing he likes cigars, I asked my local tobacconist to send a good box of Davidoff’s. The price was $525. They checked with customs, and were told it was permissible in the US mail. My friend told me that the Canadian postal system added a duty of $457.71, excise tax of $805.82, GST/HST (?) of $232.51, and handling costs of $9.95, to bring …