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Blues At the Blue Moon Fish Company: Dumb Ass Stupid Management

Blues At the Blue Moon Fish Company: Dumb Ass Stupid Management

In Ft. Lauderdale, four of us arrive for dinner at the Blue Moon Fish Co. with two more about ten minutes behind us in another car. The two hostesses snootily inform us that we can’t be seated until “everyone is present.”

I was a guest, not the host, but I asked, “Why can’t you seat us now, the restaurant is empty?” And the airhead hostesses reply: “Because it makes it smoother for the wait staff and kitchen if you’re all here at once.” Mind you, it was early and the restaurant was largely empty.

“What about a smooth experience for your customers?” I asked. The just looked at me and pointed to the bar.

There are a LOT of good restaurants in Ft. Lauderdale. Don’t waste your time with one that serves arrogance as an amouse bouche.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 2

  • Jeffrey Summers

    January 7, 2017

    This is a policy that makes more sense when there is a wait for tables but not when the restaurant has more than enough seats to accommodate a guest. This is when policies run amok and common sense is sorely lacking. I’m sure they consider themselves more evolved for having empowered their host staff with such decision making but they kinda forgot they’re in the Hospitality business. Sorry for your experience Alan.

  • Alan Weiss

    January 7, 2017

    Worse, the idiots parroted management’s rationale rathe than offering a drink on the house. Badly run operation.

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