Rumination and Worry

Many people “ruminate.” While that can mean to think deeply, it usually means that they are worried about something. (We tend to ruminate about the past and worry about the future—a pretty depressing cocktail.) Stop carrying things around with you. You can’t unring a bell or undo a deed. Learn from mistakes, but stop obsessing about them. Otherwise, you’ll be undermined and ineffective, and that’s really something to worry about.


Whom Do You Trust?

I conduct global events and experiences at Four Seasons, Peninsulas, Mandarin Orientals, and properties of that ilk. I’m usually asked for a credit card and authorization to charge it. These costs are often in the high-five and low-six figures. At the Hyatt Regency in Atlanta, I’ve been asked to complete a form that will take me 30 minutes. Those top properties are run by their marketing and sales departments, but the Hyatt seems to be run by its financial department. …


Snow Job

It has stopped snowing in Rhode Island as of about 11:30 this morning. The wind has ceased. The snowfall, according to my official measurement of accumulation on the bird bath, is about 10-12 inches. The driveway is plowed. The dogs have been out in the backyard several times. There are very few power outages because the snow has been dry and there is no ice accumulation on trees or wires. We have a state-wide driving ban. No one who isn’t …



Do You Have A Future Or Just Another Today?

Adding older age to our time here makes no sense unless we are adding value to our time here. The “wisdom” is not to ask for ten years of experience in a job candidate because he or she might have had the same year ten times over. But the same applies to our lives. Are you growing, or stable, or retrogressing? Some idiot on Facebook is dumb enough to actually post that he’s stopped reading all periodicals, stopped watching television …


The Doorman

The first and last impression you have in most top-flight hotels is created by the doorman. He greets you, often relays to the desk that you’re approaching for check-in so that you can be welcomed by name, and then packs your bags in a car and wishes you well when you checkout. In the interim he greets you and holds the door every time you depart and return. He has a great deal to do with how you enter and …


Pushing Off the Bottom

I was watching my daughter teach our (almost) six-year-old twin granddaughters to swim here in our pool in Nantucket. They had abandoned their inflation devices, and were swimming quite well. She told them, “If you ever find yourself sinking, push off the bottom strongly and you’ll go to the surface where you can breathe again.” She then helped them both to do this, which I thought was a great exercise. It occurred to me that too many of us fail …


What They Really Mean

We’re looking for a relationship boost in the leadership space. (I work in HR and have no clue about anything, but I heard someone say this in the restroom.) Let me get back to you once I’ve reviewed this. (Get out of my office.) The timing will be better next quarter. (Get out of my office.) We just had an emergency that requires all of my attention. (Get out of my office NOW.) Let me run this by some people …



The Free Ride

Big headlines today about car service Uber raising around $18 billion, surpassing all start-ups except Facebook. Uber is a brilliant idea, but what happens from here? Obviously, there will be competitive entries from others, offering cheaper rates or particular vehicles. Perhaps cab companies will embrace the technology and use their massive fleets to out-hustle Uber. Perhaps, instead of an app, a competitor will offer something you can carry on your key chain to summon a vehicle. But here’s another thought: …