Where Is Joan Rivers When You Really Need Her?

The smugness per square foot reached epic proportions last night as Hollywood celebrities gathered to salute their own celebrity. Even beauty can become a boor. We’ve reached the shelf life of Neil Patrick Harris, the Oscar host, who turned rancid last night. Poor ad libs and timing, appearing in his underpants, accepting horrible scripted patter, he simply stank up the place. In a memorial segment for those who have passed away, very tangential people made the list but Joan Rivers …


Free Consulting for DirecTV

As a customer of yours who also has Cox Cable in my home as well as Apple and Amazon TV, and as a world-class consultant and thought leader, here’s some free advice for senior management at DirecTV: 1. You have far too many outages, approximate 20:1 vs. Cox Cable. 2. Your phone system should not be designed to divert people from reaching a live representative. It refused my prompts by voice and keypad, and eventually started asking me what movie …


Why is that?

• In an age of immediate communication, why does it take a bank DAYS to process a wire transfer? • If we all know there is the potential for heavy snow during any winter in the northeastern US, why are we always so surprised and often unprepared? • Why do television stations put such an emphasis on their “meteorologists” and their technology, when every station gets its weather information from the exact same source, the National Weather Service? • How …


Ignorance and Measles

Of all things, we have a measles outbreak, and there are STILL parents who will not allow their children to be vaccinated. Here’s an item from today’s New York Times:   QUOTATION OF THE DAY “I said, ‘I’d rather you miss an entire semester than you get the shot.’” CRYSTAL McDONALD, whose daughter was sent home from school during a measles outbreak because she had not been vaccinated. Once rare, cases are now popping up rapidly. Can someone tell me why …


Deflated Balls and Inflated Egos

When I spoke at chapter meetings for professional speakers, and I was the most successful person in the room by a factor of 1,000, some people would say, “He’s really a consultant, you can’t judge your success against his.” When I spoke at consultants’ meetings with the same ratio, they would say, “He’s really a speaker, you can’t judge your success against his.”   This is how small minds react to excellence: find a way to discount it and pretend …


BOO!!

I live in Rhode Island, yet I was astonished to hear Denver fans booing Peyton Manning during the Bronco’s loss to the Colts yesterday. And now there should be a penalty for piling on, as the press salivates about Manning having to face retirement. At the outset of this season, quarterback Aaron Rodgers was questioned in Green Bay (to which he replied famously, “relax”) and Tom Brady was supposed to be over the hill in New England, where they also …


N.O.N.S.E.N.S.E.

I’ve mentioned quite often that my respect for someone’s expertise is generally in inverse proportion to the amount of initials after their name, magnified by the obscureness factor. I know what an MBA means, but CRQ-FB8 leaves me seeking a drink. The worst cases of depression after losing a job I’ve encountered are those in which the individual identifies with his or her title, and not contribution. Take away the business card, you take away the identity. Take away the …


Thunderbird School of Business Goes Out of Business

The highly-touted Thunderbird School of Business was purchased by the University of Arizona because Thunderbird would have gone out of business (and has, as an independent entity). It had too much debt, not enough income, and was living, apparently, on repute and not results. Imagine sending your kid there and paying tuition? And are they going to keep the administrators and faculty, who evidently couldn’t find the business smarts to avoid or somehow deal with this? How many of those …


Ripped-Off in Omaha!

A woman in Omaha, Michaela Valentin, ordered a $1,600 electronic product, which was sent and received. A month of so later, the credit card processor tells me she refused payment and I have to send evidence. I do that, but learn subsequently that since I took longer than ten days to respond (I was traveling) her refusal to pay was automatically honored! Phone calls and email to Valentin are simply ignored. The program she ordered and kept for free? Self-Esteem! …


Konik’s Tail Vodka

I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell hath …