Ripped-Off in Omaha!

A woman in Omaha, Michaela Valentin, ordered a $1,600 electronic product, which was sent and received. A month of so later, the credit card processor tells me she refused payment and I have to send evidence. I do that, but learn subsequently that since I took longer than ten days to respond (I was traveling) her refusal to pay was automatically honored! Phone calls and email to Valentin are simply ignored. The program she ordered and kept for free? Self-Esteem! …


Konik’s Tail Vodka

I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell hath …


Small Minds in Small Business: Dumb Ass Stupid Management

I walk into the local liquor store and ask a woman who’s obviously a manager or part owner to order a very expensive vodka and single malt scotch. I tasted Konik’s Tail Vodka at Scott’s in London and my local cigar club carries Dalmorie King Alexander, which I’ve inexplicably developed a taste for. I want them on hand for when the spirit moves me (pun intended). Well! I just about ruined her day. She couldn’t find the vodka on her …


The Commuting Conundrum

I’m sitting in my New York hotel catching up on email and writing with the TV on in the background at 8 am. Bear in mind that I am originally a New Yorker and I’m here very often. I know the place well and thrive here. Few things surprise me. The TV traffic reporter is noting matter-of-factly that the delays at the George Washington bridge are 30 minutes, the Holland Tunnel 20 minutes, and the Lincoln Tunnel 40 minutes. That …


Uh, oh….

Relative to my being stopped for indications of explosives in my luggage in London reported elsewhere here on my blog, a man was just detained in Florida because the machines detected explosives on his person. It turned out to be his cologne. I am not making this up, it was reported this morning on all the networks.


Not So Sweet Dreams

A Play in One Act Dramatis Personae:   Me: A seasoned traveler with about 4 million air miles, approved by US Global Entry, a man the police would call an “upstanding citizen.”   Katrinka (KT): Security supervisor at British Airways Terminal 5.   The Inspector (IN): British police inspector called upon when possible bomb materials are detected.   Plain Clothes Counter-Terrorist Official #1 (PC #1): Called by an inspector when there may be a serious threat.   Plain Clothes Counter-Terrorism …


Dumb Ass Stupid Management: Social Security

I had to file some papers with the social security people, and they are in a very nice area, between one of my cigar clubs and the spa where I get my massages. So I planned to hit all three the other afternoon. I was told that the SSA office is only open until 3, and only noon on Wednesdays. (Good hours, right? Imagine McDonald’s or Apple or Ford keeping those hours.) I arrived with a book and my iPhone, …


Sorry, I’m a PROFESSIONAL Victim

A guy registers for my new Power of Personal Worth program to begin in September. He did this when I had a discount offer a couple of months ago. But his credit card was denied. We sent him a notice and told him he’d have to resubmit. He wrote me two days ago to say the notice was just found in his spam folder, and he’d like to know how to get the original, expired, discounted price. So: He sends …


Shadows of Schadenfreude

 Shadows of Schadenfreude (Stuff I Should Probably Feel Bad About But Somehow Don’t)   • I want the kids in the surf who scream like banshees with every wave to get a mouthful of seawater until they stop, and for good measure I want their parents’ food to be stolen by seagulls. • I love it when the moron tailgating me on a city street can’t make it through the light after I do. • It’s rewarding when the cool …


Dumb Ass Stupid Management: Capital Zero

At 8:30 on Sunday morning, our home phone rings. It’s someone from Capital One asking for “Mary Weese.” “If you want Marie Weiss, that’s my wife and she’s sleeping. Why are you calling on Sunday morning?” (And how is it you can’t read or pronounce her name?)s Of course, it’s the fraud (fear) unit, and they can only speak to Maria, can’t talk to me. The woman reads me a script. I stop her and stay, “Just give me a …