The Hypocrisy of the Media

Britt McHenry, an ESPN reporter, was caught on camera berating a towing company employee with comments about missing teeth, education, weight, and so on. It was an exercise in self-absorption and self-importance of volcanic measure. ESPN suspended her for a week. (A TV poll showed that 84% of viewers thought she should be fired.) Imagine a politician doing that? He or she would be hounded for weeks and perhaps forced to resign. The media outlets would seize on it. But …


Who’s Behind the Curtain in Oz?

I used to think Dr. Oz was a personable, articulate, brilliant medical doctor when I saw him on programs showing emergency room treatment in hospitals. When he got his own TV show, he seemed to become Dr. Jekyll and Mr. Hyde. He slowly transformed from provider of pragmatic medical device to hawker of potions and pills, with clearly questionable medial underpinnings. Finally, some fellow surgeons at Columbia have publicly protested his behavior and asked for his ouster as vice chair …


WHDH Boston’s Lack of Class

I’m in Boston for meetings, and this morning at 5:50 (Thursday) on WHDH (NBC) the weather guy (Jeremy, I think) it the midst of his “happy talk babble” actually said the weather today “blows.” He didn’t say the wind was blowing, he said the weather “blows.” I realize it’s an age where lousy comedy writers insert “suck” and “douche” into every other line because they have no greater wit than that, but this is a newscast and it’s a simple …


Wrestlemania

I’ve found that excellent, successful people are uniformly able to listen to a new idea, analyze it for applicability in their circumstances, and use it, modify it, or abandon it. They don’t feel the need to disagree publicly or otherwise make a fuss. They have more important things to do and realize the idea may be entirely appropriate for others. However, there are many people who see a new idea as an intruder on their small island. They set traps …


A Shield of Bombast on A Field of Pomposity

I was in a meeting with some of my top clients in Miami and received an email from someone who had put through an order for a $50 book, hadn’t received a download in 24 hours, and wanted to know where it was. I responded during a break that it would be sent within the day. Then I noticed I also had a voice mail from the same person with the same request. I returned that call and explained the …


Where Is Joan Rivers When You Really Need Her?

The smugness per square foot reached epic proportions last night as Hollywood celebrities gathered to salute their own celebrity. Even beauty can become a boor. We’ve reached the shelf life of Neil Patrick Harris, the Oscar host, who turned rancid last night. Poor ad libs and timing, appearing in his underpants, accepting horrible scripted patter, he simply stank up the place. In a memorial segment for those who have passed away, very tangential people made the list but Joan Rivers …


Free Consulting for DirecTV

As a customer of yours who also has Cox Cable in my home as well as Apple and Amazon TV, and as a world-class consultant and thought leader, here’s some free advice for senior management at DirecTV: 1. You have far too many outages, approximate 20:1 vs. Cox Cable. 2. Your phone system should not be designed to divert people from reaching a live representative. It refused my prompts by voice and keypad, and eventually started asking me what movie …


Why is that?

• In an age of immediate communication, why does it take a bank DAYS to process a wire transfer? • If we all know there is the potential for heavy snow during any winter in the northeastern US, why are we always so surprised and often unprepared? • Why do television stations put such an emphasis on their “meteorologists” and their technology, when every station gets its weather information from the exact same source, the National Weather Service? • How …


Ignorance and Measles

Of all things, we have a measles outbreak, and there are STILL parents who will not allow their children to be vaccinated. Here’s an item from today’s New York Times:   QUOTATION OF THE DAY “I said, ‘I’d rather you miss an entire semester than you get the shot.’” CRYSTAL McDONALD, whose daughter was sent home from school during a measles outbreak because she had not been vaccinated. Once rare, cases are now popping up rapidly. Can someone tell me why …


Deflated Balls and Inflated Egos

When I spoke at chapter meetings for professional speakers, and I was the most successful person in the room by a factor of 1,000, some people would say, “He’s really a consultant, you can’t judge your success against his.” When I spoke at consultants’ meetings with the same ratio, they would say, “He’s really a speaker, you can’t judge your success against his.”   This is how small minds react to excellence: find a way to discount it and pretend …