Trick Question: What’s Your Job?

I’m working at my computer when room service arrives. I let her in and continue my writing while she sets up. BUT she insists on trying to engage me in conversation, explain the food (it’s cereal, very difficult to figure out), and chat. She’s told to engage the guests but not told and/or doesn’t have the common sense not to interrupt a busy guest. l You have to hire intelligence, not robots.


Thank You for Arriving at My Blog, yada, yada, yada….

I called the Mandarin Oriental in Miami today to arrange something for my arrival. As they are required to do, the operator has a 15-second or so introduction involving the hotel’s name, her name, and a greeting, then an offer of help. Sometimes the hotel’s credentials and awards are also recited. These are created by some dimwitted management committee which doesn’t realize guests want a fast response, not an announcement that they are happy to be of service. All of …


What Next? No Checked Baggage

Someone is now going to suggest security measures and barred public entry to baggage claim areas, and try to create another billion dollar boondoggle because of this tragedy in  Ft. Lauderdale, or perhaps ban checked luggage, which only exacerbates the harm. This mentally disturbed shooter should have been stopped long ago when he had a criminal record and told the FBI that he heard voices urging him to do harm. The FBI merely suggested that he “get help.” The circus …


Spam This

If crooks were so smart, they wouldn’t be crooks, right? Here’s the latest scam. Suddenly, I’m getting 5-6 spam messages through the contact area on my site. This has gone on for a week or two. Today, I get a message from someone who claims they and others are experiencing it, but they want to share a technique to stop it. Gee, I wonder if that costs less than my delete button!


Three Ugly People

There’s the site owner who dodges the law and puts plagiarized and stolen copies of books, tapes, and videos on the web for others to also steal. There is the person who uploads proprietary material for others to steal. There is the person who goes to the site and joins in the theft by downloading the material. Of course, when you’re that ridiculously unethical, you’re not going to succeed or threaten anyone else’s success. If crooks were so smart, they …


If You Can’t Pronounce Your Job Title Maybe You’re In The Wrong Job

You pronounce it this way: concierge: |känˈsyerZH| You don’t pronounce it this way: kan see air It’s French, with the hard “zh” at the end, just like Porsche has a “sha” at the end in German. I can understand that Americans who can’t speak French (which is about 99.9%) often get it wrong, putting on airs that sound right (which is why they say the dreadful “between you and I” as if it’s correct), but I hear some concierges pronounce it wrong …


The Wrong Stuff

I flew to Tel Aviv in a 747, the sole resident of first class. The plane was old, but it was like a huge private cabin. However, I looked forward to the return on a new Triple 7, though I suspected first class would be filled. My plan was to have dinner in El Al’s first class club and sleep for five or six hours on the plane, then do some writing, and have breakfast before we landed in Newark. …


Theodore

TED has always been somewhat pretentious, TEDx a huge dilution of brand. We’re pretty far now from the days of Dan Gilbert and really fascinating, useful information. In the newest offering I received via email today, the “main” attraction was a guy who was going to help us speak up more boldly. After about six minutes my dog fell asleep, and I ended the agony. Then, a woman from the UK who was supposed to be terribly funny, ended each …


Is There A Good Consultant In The House?

We’ll be in Kyoto for the election, I’m happy to report. Odd fact: Much of the Republican leadership doesn’t support their candidate; there are charges of harassment against him; he hasn’t released his tax returns; he keeps shooting himself in the foot every time he speaks; he did not debate well; the media, in any election, lean heavily democratic in their coverage; the sitting President carried about 90% of the African-American vote and he’s actively campaigning; the Democrats have raised …


Just Hold the Wheel Steady and We’ll Give You $34 Million

Football viewership is down on professional and college levels. In a three-hour game, there’s about 15 minutes or less of real action. People can easily watch highlights later. Or they can watch the game on a mobile platform. Football is buffeted with the issues of head injuries, domestic violence, and substance abuse. Technology and social mores change constantly, and any enterprise has to exploit the changes, not suffer from them. The salary of Roger Goodel, the commissioner of the National …