Dumb Ass Stupid Management: CVS, Who’s Minding the Store?

In East Greenwich, RI, where I live, the CVS store on Main Street has had one of its drive-through pharmacy lanes out of action for about three months. The lines at the store register snake into the aisles until the cashier wakes up and calls for help. When I ask why she didn’t do it earlier, her surly reply was, “I just did.” I’m constantly told “There you go” and “No problem” instead of “Thank you,” as if spending money …


Why the Canadian Postal Service Would Make A Fourth World Country Embarrassed

Dumb Ass Stupid Management A friend in Canada did a nice favor for me with a referral, and knowing he likes cigars, I asked my local tobacconist to send a good box of Davidoff’s. The price was $525. They checked with customs, and were told it was permissible in the US mail. My friend told me that the Canadian postal system added a duty of $457.71, excise tax of $805.82, GST/HST (?) of $232.51, and handling costs of $9.95, to bring …


DASM: Diversify This

I get an email from a guy I’ve never heard of who wants to interview me on his podcast. I get these requests weekly, and politely turn down 99% of them. This guy’s specialty is international cultural diversity. He lists his former guests, of whom I’ve never heard. He describes his audience, which is tiny and composed of people who are not my buyers. He tells me to go to an automated link to program my interview slot! When I …


DASM: H. Gerstner and Sons

My newest Dumb Ass Stupid Management Award goes to Gerstner. They make jewelry cases and the like, and brag about their history, elevated mission statement, customer service, and the usual. Talk is cheap. I ordered a nice piece. They affix their nameplate to the bottom drawer, which is fine with me, but it’s very crooked, a botched job, which mars the workmanship considerably. I wrote them at both their “customer service” and “customer suggestions” addresses. That was a week ago. …


DASM: CVS and Baltimore

CVS is one of the largest and most profitable corporations in America. If I were advising them (they detest external consultants in my experience) I’d recommend: 1. Use the media to tell people you are rebuilding the burned store in Baltimore immediately. You will pay the employees who worked there during the rebuilding. 2. You will create a temporary store, even if it is in trailers, to provide staples for customers: break, milk, over the counter medications, etc. The employees …


CVS East Greenwich, RI: Dumb-Ass Stupid Management

CVS pharmacy, 507 Main St., East Greenwich, RI: Rudest clerks I’ve ever encountered. After I commented that she hadn’t said “please” or “thank you” after barking six orders at me (birth date? slide card, sign, hit button, then “here you go” after transaction, pushing bag at me), she said, “Why would I say ‘thank you?’” I said, “For my business.” She screamed, sarcastically, “Oh, thank you!” Who hires these people with zero personality? Who manages them? What makes them so …


Loews Hotel Miami: Dumb Ass Stupid Management

I’m proud to award the Dumb Ass Stupid Management tin can to the general manager and his team at the Loews Hotel in Miami. Recommended to me, it was one of five properties I called to set up a meeting. The sales director who took my call (after the obligatory two transfers and identical questions asked by two different people) informed me that I’d have to pay for 2.5 days of “business parlor” space even though my meeting was only …


Dumb Ass Stupid Management at Gucci and Ralph Lauren

My wife and I are on Worth Ave. in Palm Beach shopping for a wallet and billfold for me. Price is not an issue, and there are dozens of high-end stores elbow-to-elbow. At Gucci, someone approaches after we wander to a display case, and he says, “Men’s wallets are down there” pointing to a different case, and then walks away. I said to my wife, “Not much of a selection,” and she said, “And lousy service.” We walked into Ralph …


Konik’s Tail Vodka

I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell hath …


Dumb Ass Stupid Management: FedEx

FedEx should use the postal service. They misrouted our luggage going to Palm Beach, then confirmed a return pickup on Saturday and simply did not show up. That’s right: They had the confirmation number but the truck never arrived. The Four Seasons had them pick the luggage up today for same-day delivery, by this evening. Knowing FedEx, they will ignore my refusal to pay for this, and dun me for the payments, I will then call their corporate headquarters, where …