Konik’s Tail Vodka

Tweet I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell …


Dumb Ass Stupid Management: FedEx

Tweet FedEx should use the postal service. They misrouted our luggage going to Palm Beach, then confirmed a return pickup on Saturday and simply did not show up. That’s right: They had the confirmation number but the truck never arrived. The Four Seasons had them pick the luggage up today for same-day delivery, by this evening. Knowing FedEx, they will ignore my refusal to pay for this, and dun me for the payments, I will then call their corporate headquarters, …


Jet Blue(s)

Tweet Jet Blue flight 722 at 10 am today out of Palm Beach to Boston. I open the tray table between my wife and me and it’s filthy. I ask the male flight attendant if he has something to clean it. He returns and wordlessly throws two wet-naps on the tray and leaves! Later, when he’s collecting empty glasses, he says, “You’ll have to return your tray table to the upright position,” but doesn’t touch a thing, as if we …


The Drink Shop: Dumb Ass Stupid Management

Tweet There’s a place on the web called The Drink Shop that advertises “liquor distributed worldwide.” So I ordered a vodka through their quite confusing site. I received an email today stating that, since I didn’t fill in my country, they were canceling the order from a week ago. Apparently, “Rhode Island 02818″ wasn’t sufficient when I missed yet another box. Yet they had both my phone number and email, and they had the time to write me to tell …


University Dermatology: We May Be Rude, But We’re Also Slow

Tweet On August 28 I posted here the story of horrible service in a medical practice when I was trying to change an appointment. That changed appointment finally occurred yesterday, or almost did. These people deserve the Dumb-Ass Stupid Management Award of the Month, with a tin Caduceus. I showed up at Miriam Hospital in Providence to visit University Dermatology for my annual checkup. That medical practice is owned by a group of physicians. My appointment was for 10:15 and …


Small Minds in Small Business: Dumb Ass Stupid Management

Tweet I walk into the local liquor store and ask a woman who’s obviously a manager or part owner to order a very expensive vodka and single malt scotch. I tasted Konik’s Tail Vodka at Scott’s in London and my local cigar club carries Dalmorie King Alexander, which I’ve inexplicably developed a taste for. I want them on hand for when the spirit moves me (pun intended). Well! I just about ruined her day. She couldn’t find the vodka on …


Porsche: Dumb Ass Stupid Management

Tweet We leased a Cayenne Turbo S, which we love. It’s well built, high performance, and much more intuitive and practical than our insane BMW X7 and its loopy computer. However, Porsche Financial is run by people so dumb it’s hard to believe the same company can also build fine cars. First, they failed—failed—to bill property taxes they paid back to the owners/lessors of the cars, and then instead of sending a correct bill, they turned the amounts over to a collection …


Westin Copley Plaza Boston: Dumb-Ass, Stupid Management

Tweet My  most recent award goes to this Boston hotel which plays an endless loop when you call their “express service” personnel, then a rude guy answers, and he puts you back in the queue instead of finding the person you ask for. Happened twice in a row, no third chance, I have better things to do, like find better service elsewhere. Stay away from facilities where management doesn’t shop the system, the procedures are stupid, and employees are simply …


Dumb Ass Stupid Management: Social Security

Tweet I had to file some papers with the social security people, and they are in a very nice area, between one of my cigar clubs and the spa where I get my massages. So I planned to hit all three the other afternoon. I was told that the SSA office is only open until 3, and only noon on Wednesdays. (Good hours, right? Imagine McDonald’s or Apple or Ford keeping those hours.) I arrived with a book and my …


DASM: The Doctor’s Office (Dumb-Ass Stupid Management)

Tweet I had to change an appointment with a very good dermatologist I’ve been seeing once a year for over a decade. Here’s the discussion with the woman at the office: Her: Dr. M’s office. Me: I need to change an appointment, please. Her: Can you hold on a second? Me: Okay, if it’s not too long. TWO Minutes later: Her: Last name? Me: Weiss Her: First name? Me: Alan Her: Date of birth? Me: In this an interrogation? Do …