DASM: H. Gerstner and Sons

My newest Dumb Ass Stupid Management Award goes to Gerstner. They make jewelry cases and the like, and brag about their history, elevated mission statement, customer service, and the usual. Talk is cheap. I ordered a nice piece. They affix their nameplate to the bottom drawer, which is fine with me, but it’s very crooked, a botched job, which mars the workmanship considerably. I wrote them at both their “customer service” and “customer suggestions” addresses. That was a week ago. …


DASM: CVS and Baltimore

CVS is one of the largest and most profitable corporations in America. If I were advising them (they detest external consultants in my experience) I’d recommend: 1. Use the media to tell people you are rebuilding the burned store in Baltimore immediately. You will pay the employees who worked there during the rebuilding. 2. You will create a temporary store, even if it is in trailers, to provide staples for customers: break, milk, over the counter medications, etc. The employees …


CVS East Greenwich, RI: Dumb-Ass Stupid Management

CVS pharmacy, 507 Main St., East Greenwich, RI: Rudest clerks I’ve ever encountered. After I commented that she hadn’t said “please” or “thank you” after barking six orders at me (birth date? slide card, sign, hit button, then “here you go” after transaction, pushing bag at me), she said, “Why would I say ‘thank you?’” I said, “For my business.” She screamed, sarcastically, “Oh, thank you!” Who hires these people with zero personality? Who manages them? What makes them so …


Loews Hotel Miami: Dumb Ass Stupid Management

I’m proud to award the Dumb Ass Stupid Management tin can to the general manager and his team at the Loews Hotel in Miami. Recommended to me, it was one of five properties I called to set up a meeting. The sales director who took my call (after the obligatory two transfers and identical questions asked by two different people) informed me that I’d have to pay for 2.5 days of “business parlor” space even though my meeting was only …


Dumb Ass Stupid Management at Gucci and Ralph Lauren

My wife and I are on Worth Ave. in Palm Beach shopping for a wallet and billfold for me. Price is not an issue, and there are dozens of high-end stores elbow-to-elbow. At Gucci, someone approaches after we wander to a display case, and he says, “Men’s wallets are down there” pointing to a different case, and then walks away. I said to my wife, “Not much of a selection,” and she said, “And lousy service.” We walked into Ralph …


Konik’s Tail Vodka

I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell hath …


Dumb Ass Stupid Management: FedEx

FedEx should use the postal service. They misrouted our luggage going to Palm Beach, then confirmed a return pickup on Saturday and simply did not show up. That’s right: They had the confirmation number but the truck never arrived. The Four Seasons had them pick the luggage up today for same-day delivery, by this evening. Knowing FedEx, they will ignore my refusal to pay for this, and dun me for the payments, I will then call their corporate headquarters, where …


Jet Blue(s)

Jet Blue flight 722 at 10 am today out of Palm Beach to Boston. I open the tray table between my wife and me and it’s filthy. I ask the male flight attendant if he has something to clean it. He returns and wordlessly throws two wet-naps on the tray and leaves! Later, when he’s collecting empty glasses, he says, “You’ll have to return your tray table to the upright position,” but doesn’t touch a thing, as if we should …


The Drink Shop: Dumb Ass Stupid Management

There’s a place on the web called The Drink Shop that advertises “liquor distributed worldwide.” So I ordered a vodka through their quite confusing site. I received an email today stating that, since I didn’t fill in my country, they were canceling the order from a week ago. Apparently, “Rhode Island 02818″ wasn’t sufficient when I missed yet another box. Yet they had both my phone number and email, and they had the time to write me to tell me …


University Dermatology: We May Be Rude, But We’re Also Slow

On August 28 I posted here the story of horrible service in a medical practice when I was trying to change an appointment. That changed appointment finally occurred yesterday, or almost did. These people deserve the Dumb-Ass Stupid Management Award of the Month, with a tin Caduceus. I showed up at Miriam Hospital in Providence to visit University Dermatology for my annual checkup. That medical practice is owned by a group of physicians. My appointment was for 10:15 and I …