Free Consulting for DirecTV

As a customer of yours who also has Cox Cable in my home as well as Apple and Amazon TV, and as a world-class consultant and thought leader, here’s some free advice for senior management at DirecTV: 1. You have far too many outages, approximate 20:1 vs. Cox Cable. 2. Your phone system should not be designed to divert people from reaching a live representative. It refused my prompts by voice and keypad, and eventually started asking me what movie …


Why is that?

• In an age of immediate communication, why does it take a bank DAYS to process a wire transfer? • If we all know there is the potential for heavy snow during any winter in the northeastern US, why are we always so surprised and often unprepared? • Why do television stations put such an emphasis on their “meteorologists” and their technology, when every station gets its weather information from the exact same source, the National Weather Service? • How …


In Case You Were Wondering What I Was Thinking

• You can hear people “baaing” in the herd. Not everything is “mindful.” The word’s definition is “aware of something.” Is that the next, big thing—to be conscious? Linkedin articles, book proposals. training conversations—all about “mindful.” Sounds like just the opposite to me. • What does NBC have to think about with Brian Williams? He’s lied about his professional, news-reporting experiences. This is the kind of stuff he smugly condemns nightly with business, sports, entertainment, and politics. Maybe he should …


Deflated Balls and Inflated Egos

When I spoke at chapter meetings for professional speakers, and I was the most successful person in the room by a factor of 1,000, some people would say, “He’s really a consultant, you can’t judge your success against his.” When I spoke at consultants’ meetings with the same ratio, they would say, “He’s really a speaker, you can’t judge your success against his.”   This is how small minds react to excellence: find a way to discount it and pretend …


Aging Gracefully

Here’s what I’ve learned about aging gracefully:   It’s no big deal that you don’t even recognize the featured guest on a talk show or presenters at award ceremonies. They’ll be gone and replaced in a few months. You’re not losing your sense of humor or relevancy because you don’t think late night talk show monologues are funny. They’re not, and this is the worst bunch in memory. Not being able to recognize or name half of the cars you …


BOO!!

I live in Rhode Island, yet I was astonished to hear Denver fans booing Peyton Manning during the Bronco’s loss to the Colts yesterday. And now there should be a penalty for piling on, as the press salivates about Manning having to face retirement. At the outset of this season, quarterback Aaron Rodgers was questioned in Green Bay (to which he replied famously, “relax”) and Tom Brady was supposed to be over the hill in New England, where they also …


Provocative Thoughts At Year-End

Will we finally ignore the Chicken Little alarmists who insist that everything from Ebola to dandelions are a global threat, and we’re all doomed? No one should be allowed to critique treatment of terrorist prisoners without acknowledging that ISIS beheads innocent civilians. Restoring ties with Cuba is long overdue and capitalism will undermine the Castro revolution as long last. This is probably the single act of Obama’s in six years I can fully support. Anyone who insists their child not …


Random Thoughts

• I’m starting to root for the zombies in “The Walking Dead.” Unlike the unsatisfactory endings for “The Sopranos” and “Boardwalk Empire,” I know how this one should end. Slurp. • Remember when we were going to have $5 per gallon gas prices? The price is under $3 in many places now. • Imagine if 10% off all funds raised for these mid-term elections had to be donated to disease research and cure? • Only in America can we have …


The Commuting Conundrum

I’m sitting in my New York hotel catching up on email and writing with the TV on in the background at 8 am. Bear in mind that I am originally a New Yorker and I’m here very often. I know the place well and thrive here. Few things surprise me. The TV traffic reporter is noting matter-of-factly that the delays at the George Washington bridge are 30 minutes, the Holland Tunnel 20 minutes, and the Lincoln Tunnel 40 minutes. That …


Questions

Some nagging questions that go unanswered: • Why are so many people globally trying to learn English while so many people in the US aren’t bothering? • Why would a restaurant hire a woman with no personality whatsoever and make her the hostess? • Why do only 10% of the drivers in Rhode Island know how to parallel park? (Some have to take a cab from where they leave their car to the curb.) • Who buys a condo on …