Category Archives: King of Social Media

Link to Online Buying Study

Here is the link for the report I mentioned earlier today on the minimal influence of social media on online holiday purchasing: http://ow.ly/4OWUY #GSIchat

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Social Media Lack of Influence in Holiday Online Purchasing

(Note: An interesting piece of correspondence from one of my colleagues in Australia. I’ll publish the actual report once I make sure it’s permissible to do so.)

Alan, I thought you might be interested in this report I just ran across being advertised on an Australian Small Business site. It looks at the US retail sector—last year’s data—mapping purchasing “paths” for online purchasing.

The analysis indicates that even in the online retail space, social media were correlated with less than 2% of online purchases over the US holiday periods in Q4 of 2010. That is, social media as yet has very little impact on people’s buying.

As you have said many times, social media have very little impact on true economic buyers for consulting services. Granted this study is strictly for online purchases but if, as this study indicates, social media currently have so little influence on purchasing patterns of those who are deliberately looking for retail products on the internet, how much “truer” is it for consultants offering high value services?

I “wonder” how social media gurus would respond?

Regards,

Peter McLean

Managing Director

Lamplighter

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1,000th Friend

Today I was notified that I had my thousandth friend on Facebook. What is the proper etiquette? Do I buy them all gifts or throw a party? Or should they each send me $100?

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The Etiquette of Profanity

Do I have your attention?

I grew up playing ball in inner-city schoolyards, and played varsity high school sports using antiquated locker rooms and facilities in run-down neighborhoods. Obscenities were a mindless aspect of our existence, and most of us didn’t even think about the meaning of the words we were using.

Then, of course, I grew up, received a university education, and entered the world of business. During that time, I learned to successfully modify my behavior. I can still curse like a sailor (no offense to ocean-going professionals intended) when I hit my thumb with a hammer, or fall down a flight of icy steps. It’s a wonderful catharsis. But I can’t remember the last time I did that with a client, or in a restaurant, or even a bar, especially when my voice is readily heard and there are strangers around who don’t appreciate my basically tender and generous soul.

A great deal of the commentary I read on YouTube is beyond our old locker room banter. Some people on Facebook seem not to care what the people in that restaurant think of them, they’re shouting it out. (Facebook has often been compared to a raucous Boston bar at closing time, but I think there is more civility in the bar, and there are people who tell loudmouths to “knock it off.”)

Profanity in a debate—especially in an ad hominem attack on the other person—is a poor substitute for intellect. It denotes a paucity of intelligence, of reasoning power, of wit. (Just as the “comics” who simply string profanities together as their “act” put me to sleep. That’s not wit. It’s nitwit.) Now that the social media platforms have created such vaster public forums, the degree to which many resort to invective rather than invention is appalling.

Over the past two weeks, I’ve had to throw two people out of my Mentor Program for deciding they were simply going to use profanity and ad hominem attack to communicate and to impugn others. (I’ve only had to do that three times before in 15 years, and those three were for ethics violations.)

I realize I’m leaving myself open to the wise guys who will post commentary here in response using profanity, such is life, but surely there must be a majority getting tired of people not even bothering to think long enough to use words to try to influence, rather than curses to try to scare. It seems to me the constant danger in vast public interaction is always that of the looming menace of the lowest common denominator becoming the norm.

© Alan Weiss 2010. All rights reserved.

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Posted in Alas Babylon, King of Social Media | 55 Comments

Twitter Triumphs

I post something of marketing value on Twitter every morning. Yesterday, I received this:

Alan,

Yesterday, you posted this on Twitter, http://twitter.com/BentleyGTCSpeed/status/15856333967:
“Would you spend this? No! Would you invest this for X return? Yes! Watch your language.”

I used it immediately…

“Would you spend $120,000 ($20,000 per month over six months) to receive $800,000 worth of advertising/publicity for your product? And If we don’t hit that number, month seven is on the house!”

…and it worked immediately. I’m now meeting with the CEO next week. Great tip!

Thank you for sharing.

Jason Mudd, APR

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The Value in Live Tweeting A Keynote Address of Alan Weiss

A fascinating woman approached me in Vancouver prior to my keynote to ask if she could micro-blog. I said “Of course,” as if I knew what the heck she was talking about. I asked her to write a guest column about what she was doing and why. In my role as King of Social Media, I’m happy to present it here, and I thank Terry for writing it.

The Value in Live Tweeting A Keynote Address of Alan Weiss
By Terry Rachwalski, World of Consulting

For me, micro-blogging is just another communication medium. The difference is that unlike an article, blog or book, it forces the communicator to be concise—140 characters to send a thought demands a paucity of in-depth analysis. Micro-blog posts are more like a stream of consciousness, unfiltered and without the careful wariness of re-writes and editing. The communication is “in the moment.”

Is micro-blogging for everything we need or want to say? No. Some concepts need more substance for thorough communication, but micro-blogging has its place in the spectrum of options available to us.

When I started my micro-blogging account, I asked myself what I wanted to communicate. The form and structure of my consulting assignments are not based on the cult of “me.” The brand is not me personally, yet every assignment I have had came from a word-of-mouth referral. So what could I add to conversation and still be authentically who I am: kind of serious, kind of quirky, but definite about courses of action?

I decided to add value. I decided I didn’t want to spam with a link in every communication I send and I didn’t want to natter on about what a cute dog I have (though that is undoubtedly, true).

To add value, I decided to give snippets of information on consulting, the consulting life and how to consult, with the occasion personal, consumer rant built in—because that’s me.

The theme of Consulting Conference 2010 in Vancouver, BC was about charting a course to value. So I decided that what better value could I offer my followers than to tweet during the keynote speech by Alan Weiss? I asked Alan for permission which he graciously gave, informed my followers, and started tweeting.

Are the tweets anything special? Well, it depends on your point of view. but there are some nuggets of wisdom that are exactly what micro-blogging is all about—concise and pointed statements. The trending favourite was:

“Stop being a jellyfish who floats with the tide, be a shark + control your own destiny #cconf #yvr”

with the follow up pos:

“OK, Alan says be a tuna if you don’t want to be a shark #consultant. You get the picture #cconf #yvr”
Apparently, my followers agreed that there was value there. I added about 100 followers over the course of the conference and keep building my posse of consultants.

You can find the live micro-blog on Alan Weiss’s speech by searching the hashmarks #cconf #yvr #CeMC on twitter under my account @consultingmania

© Terry Rachwalski 2010. All rights reserved.

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Posted in King of Social Media, Marketing Examples | Leave a comment

Call Those Names!

I delivered the keynote at IMC’s Confab yesterday, to a wonderful audience, and we all had a lot of fun. I talked about the very positive future of consulting and the need to “be in the moment” with clients and prospects, as well as the role of developing communities.

During an extensive Q&A period, I noted that social media platforms were good examples of communities that were largely personal and avocational, but were not the major marketing routes for consultants selling to large corporate clients. It was a good discussion.

Of course, immediately someone is Twittering that I’m a Luddite (you’ll note that they came to hear me, not him) and I’m assuming that he had help spelling “Luddite.” Apparently, he wasn’t even in the audience, but had heard some snippets on Twitter.

Have you noticed that you can argue with clients, prospects, colleagues, and others about business on a factual, mutually-respectful basis? But once you take on the social media fanatics, name-calling and mudslinging is unleashed. This is the trait of cult-like thinking. You’re with us or against us, and we’re not about to listen to opposing argument.

There are millions of intelligent, reasonable people using social platforms for personal and professional reasons. It’s too bad the zealots hang around like plaque on teeth. They need to be scraped off.

© Alan Weiss 2009. All rights reserved.

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Alan’s First Social Media Client!!

Having been King of Social Media for four or five months now, and with 6 million connections on linkedin, 300 friends on Facebook, and 1100 followers on Twitter, my very first client from those sources came on board this morning!!

Chris Patterson runs Interchanges.com in Jacksonville, Florida. Although he knew of me for several years, his interest was piqued when I showed up on Facebook. He entered my Mentor Program this morning (and actually qualifies for the Million Dollar Club), and he’s just a great guy. His company is global, deals with Fortune 100 organizations, and I just know it’s going to be a great relationship.

Obviously, this will be my final blog entry as I’m dropping all other marketing activity to focus solely on Facebook! (Not.)

Welcome, Chris, and let’s get all those folks on linkedin to send in 50 cents each!!

© Alan Weiss 2009. All rights reserved.

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Morning Thoughts

Some things percolating early today:

• Twitter folks are frequently “retweeting” my stuff, calling me “one of the top business experts in the country.” That can’t hurt, and it’s fun trying to condense some wisdom into about 80 characters twice a day or more. Those who get all bent out of shape because I don’t follow anyone are also usually nasty (I’ve thrown a couple off this blog) which is what happens when people become obsessed that only they know the rules. Lighten up.

• I sent out over 10,000 Monday Morning Memos and received 37 unsubscribes, far better than expected!

• I’m watching President Obama, whom I respect, and realize that over-communicating is as bad as under-communicating.

• You can get into serious discussions on Facebook, but there are a lot of people who tell you they can read your mind, or tea leaves, or intuit the sky, or believe the government is trying to erase our minds with flu vaccinations. It’s the kind of party where, no matter how many free drinks are served, you begin to wonder who left the door open.

• The 45-minute Process Visual segment at the recent Million Dollar Consulting® College was so powerful that I’m going to run a full-day workshop on the subject early next year.

• Miami lost to the Colts last night because the Miami coach was afraid, having his team run instead of pass with three minutes left in Colts’ territory, missing an opportunity to try for a touchdown, and settling for a field goal and a 3-point lead. Peyton Manning took the field and drove the Colts the length of it in the last minute to score a touchdown and win. Everyone in the stadium knows he does that regularly, and did it to Miami earlier in the evening. It’s a GAME. If you’re afraid to try to win, to go for the big score, you cheat your players, your fans, and yourself. It wasn’t the talent that lost, it was the management. Sound familiar?

• Have you been following my postings here, “Don’t Look Now,” about the recession ending? Well, guess what?

© Alan Weiss 2009. All rights reserved.

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Posted in King of Social Media, The Best of Life | 3 Comments

Rock Star of Consulting Surpasses 1,000 on Twitter

I now have about 1,040 people tracking me on Twitter after just a few months. This is the most fun of all the social platforms for me, and I spend a whopping ten minutes a day posting on it (I follow no one). It beats Facebook, and its great “tests,” such as, “How well do you know your own rear end?” No, I’m not exaggerating (by much)!

If you haven’t yet, join my twice daily contributions of pragmatic value: @BentleyGTCSpeed on Twitter.

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Posted in King of Social Media | 18 Comments