Category Archives: Marketing Examples

Preparing for 2012

What do we know about the coming year? I don’t think it’s too much of a prognosticating leap to suggest:

• Technology omnipresence and extraordinary growth globally, which will permeate every part of our marketing, delivery, and follow-up.

• Entrepreneurial gestalt: A merging of one’s personal and professional life as opposed to compartmentalization.

• Major overseas markets provide increasing potential (no matter where you currently reside).

• The ability to instantly communicate all kinds of content—mobile, right-on-time knowledge.

• Major government changes through both free elections and continuations of popular uprisings.

• Increasing “noise” that must be navigated or dampened in order to extract useful information.

• Increasing stimuli and sources all of which demand time investments, often linked to significant normative pressure.

• The departure of Baby Boomer executives and managers and their replacement by people with often significantly different frames of reference.

• Unpredictable financial markets.

Given these likely volatile changes (especially in combinations), what do your clients need to be successful? What must you do to consult, coach, and advise clients to improve their effectiveness in such environments?

First, there will be dramatically differing skills needed. Example: The ability to develop people globally who are rarely meeting in person is far different from developing people who work down the hall or can be easily called in from the field force.

Second, behaviors will have to be shifted to reflect factors such as real time coaching, customers who demand immediate responsiveness, and a greater consideration for cultural and generational diversity than ever before. Example: How does one act with an outraged important customer who is looking you in the eye on Skype?

Third, intellectual firepower that includes an accurate world view, understanding of true trends (as opposed to fads), and the ability to learn rapidly will be required of leaders at all levels. Example: How quickly can one make decisions about competition, customers, and strategy to allocate resources most efficiently?

Fourth, superb communications skills will be a differentiator for those who excel, both within their organizations and with customers. Example: It will be impossible to lead by “proxy” or from behind a closed door.

Fifth, the ability to brand and demonstrate value will be the key marketing advantage as competition and price sensitivity grow. Customer evangelists, as we’ve seen Apple create, will be strong off-balance-sheet assets. Example: The creation of viral marketing results in huge margins and strong growth.

What are you doing to prepare for what’s likely in 2012 as opposed to trying to repeat what might (or might not) have worked in 2011?

© Alan Weiss 2011. All rights reserved.

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Don’t Expose Me

Here’s a request placed on the web recently, which is all too common:

“I am looking for a speaker to present an hour-long audio conference on: ‘No Pay Raise for You this Year! How to Handle This Conversation with Your Employees.’ Our audience is made up of management and HR professionals across the country. The presentation is delivered virtually, so there’s no need to travel. The speaker will be required to submit a PowerPoint presentation that will be sent to the attendees in advance. While speakers will not be compensated for their participation, these audio conferences can provide them with valuable professional exposure, and we encourage speakers to include contact information in our promotions and in their presentation materials.”

Let me ask you two questions:

1. What successful person would want to share their intellectual property for the gain of a third party in return for dubious “exposure”?

2. What kind of “expert” do you think you’ll attract who is desperately seeking the “E-word” and wants to do this?

The audience is cheated, the quality is low, and the concept is dumb. This is what happens when people want to make money without investing in proper resources and trying to do things “on the cheap.” You get what you pay for, and when you pay nothing you get nothing. Don’t enable this kind of stupidity.

If you’re desperate for “exposure,” leave your windows open.

© Alan Weiss 2011. All rights reserved.

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The Dog Star: Can You Hear Me Now?

(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition)

We suspect that Koufax may be getting a bit hard of hearing in his senior years. I say “suspect” because sometimes he seems to hear us perfectly, and other times he may just be ignoring us. From the time he was a puppy, he was always aloof, and sometimes pretends not to hear us. I’ve caught him pretending to be asleep, for example, and when he thinks we’re gone, he opens one eye.

In any case, it’s tough to see him against a background of snow in the winter, and on a freezing night my wife doesn’t want to roam the back of the property trying to find him after his nightly excursion. So she’s purchased a dog whistle, and to my shock, it works. Koufax immediately turns toward the source of the sound, and Buddy Beagle does likewise.

We’ve created a keen appeal to Koufax’s sensory apparatus. He can’t ignore it, doesn’t even try to pretend he doesn’t hear it. It sparks his curiosity.

That’s exactly what we have to do in our branding and marketing efforts: Create an irresistible appeal that strikes a nerve and stands out from the surrounding noise and stimuli.

We need an appeal that only true buyers can hear, and which causes them to turn in our direction.

© Alan Weiss 2011. All rights reserved.

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Ten Things You Should Know Before Meeting With A Prospect

When you’re heading to a meeting with a prospective buyer, it’s easy to be intimidated by all that you “don’t know.” You’re unsure of what kind of temperament and personality you’ll encounter, haven’t seen the environment before, aren’t certain what the needs may be, and so on.

So let’s redistribute the balance of power by focusing on what you should know before ever seeing the buyer. If you know these answers—and there’s no reason why you can’t—then you know more than enough to get you through any uncertainties.

  1. What is the value proposition you want to focus on? How do you mainly improve your clients’ conditions, and what major areas of need should you be listening for?
  2. What is the client organization’s position in its field? (Research reports, ask people who have used their products and services, shop the business, if possible.)
  3. What are the major challenges for the industry? (Research trade associations and newspaper reporting.)
  4. Who are the major competitors? (Research who the main players are and where your prospect ranks in sales, profit, market share, and so forth.)
  5. What is your buyer’s key responsibility? (Call the company, read press reports, read the annual report.)
  6. How will you use your time? If you’ve agreed upon an hour, how much time will you spend on introductions, key questions, and so on, and at what point will you start to summarize and set the next step?
  7. What is your minimum and maximum objective for the meeting? What’s the least you’d like to accomplish (e.g., establish a relationship and a next meeting) and the most you can reasonably accomplish (e.g., agreement to accept a proposal in the next couple of days).
  8. What references and examples will you use that are most effective for the person, company, and industry? What “war stories,” examples, metaphors, and names would be effective to include?
  9. What will be your response to some of the most typical questions you’ll be asked in all likelihood ? (Example: How many people are in your firm?)

10.What appearance and demeanor do you want to portray, and how will you do it (e.g., what will you wear, what language will you use)?

You have the opportunity to know more than you think you might if you apply yourself to the proper preparation. Never worry about the “sale.” Focus on establishing a trusting relationship.

© Alan Weiss 2011. All rights reserved.

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Small Business Small Mindsets

I am an advanced stamp collector (stop snickering), and have a quite sophisticated US collection. I’m constantly looking for those rather expensive issues I’ve not yet acquired.

In a national publication, I found a stamp dealer online in my home down, specializing in the US! I send an email, asking if he had three issues in particular I was looking for. Here’s what he wrote back:

Hi Mr. Weiss,
Received your note looking for some staionery (sic) items.  While we do handle back of the book material, we tend not to have very much in the way of stationery.  Unfortunately we do not have any of the 3 items you asked for.  Thanks for thinking of us.
Can you think of a dozen other ways to respond to this, such as:
1. Sorry we don’t have this, but I can look for them among colleagues or put  you in touch with people who probably carry them.
2. Sorry we can’t help with this, but tell me what other needs you have that we may be able to fill.
3. Sorry we can’t help with this, but we specialize in X, Y, and Z, which a collector like you would probably find valuable.
I’m local!!
When a prospect comes to you, don’t simply say you can’t help. Either offer alternatives of help or ask what other help may be needed. A prospect is not an annoying insect or junk mail. You WANT this person “in your house.” But this is why you have to have a large mindset to run a small business successfully.
© Alan Weiss 2011. All rights reserved.
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Posted in DASM, Marketing Examples, Personal Improvement | 1 Comment

Copy That

I’m totally revamping my den/office, and I’m finally off the card tables and into about 75% completed digs. On the way to dinner the other night, on a whim, I said to  my wife, “Let’s stop at Best Buy and see if they have a copier/fax/scanner gizmo that will work wirelessly.” My son-in-law urged me to look at these and get rid of the three huge pieces of equipment taking up so much room (copier/scanner/fax, color printer, laser printer) in the old setup.

The people in Best Buy are very nice and knowledgeable, and a one of the guys took 10 minutes to describe what I needed but told me, “You’re not our demographic, and that level of machine isn’t here. But if you go onto BestBuyBusiness.com you’ll find it and can order it.”

Well, I was in the mood for immediate gratification, and would prefer to see it and watch it work, so I thanked him, disappointed, and left. On the way to the restaurant, we stopped at the Staples where we usually purchase office supplies. I didn’t think they’d have a machine like this, but it was on the way. The store manager intercepted me, found out what I needed, and sent over the resident printer expert, who was about 12 years old.

He took me through a few machines that would meet my objectives, narrowed it to one and demonstrated it for me, answered every question, told me it was $50 off, and then fetched a hand truck to personally take it out to my car and shocked wife. (Good thing it was a great evening, the box fit in the back seat, barely, with the top down.) And, of course, I get Staples reward points. (And this is an HP machine, I’m a devotee of HP, they were a fabulous client for ten years and I own their stock.)

The machine took 15 minutes to set up the next day, 10 of which were devoted to getting it out of the box and removing a pound of packing protection. The only wires it has are the fax jack and power cord. It works perfectly and has given me a ton of additional room. It is smaller than any one of the three machines it replaces.

Maybe Best Buy would draw a more affluent demographic if they stocked more sophisticated machines. They sell some expensive stuff in there, and they are a quality operation. Why would you send me down the road? Next time, my first stop will be Staples. That’s how delicate the retail business can be.

Try not to send me packing.

© Alan Weiss 2011. All rights reserved.

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Posted in Marketing Examples, The Good Ones | 5 Comments

Now They Spam Dogs

There are scams and spam all over the Internet, but some are so stupid that you have to wonder if people are spilling things on themselves as they type. Here’s something just received from some outfit called Blackhat SEO actually addressed to a Beagle:

DO NOT REPLY TO THIS EMAIL!
***************************
Dear BuddyBeagle,
You have received a new private message at Make Money Online – Blackhat Seo & White Hat Affiliate Marketing from Doc, entitled “MMD Announcement *Great News*”.
To read the original version, respond to, or delete this message, you must log in here:

Some character named “Doc” goes on to thank Buddy for helping make his firm so successful. Unless this guy is the tree where Buddy prefers to pee, I doubt he’s been of much help….

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Conceptual Agreement with A Buyer

An OBJECTIVE is a business outcome that improves the buyer’s condition. It is never a deliverable.

A METRIC is a measure or indicator of progress and success. It must be identifiable by the buyer and you. There should be at least one metric and preferably more for each objective.

VALUE is the various impact of the objectives. An objective of “increased profit” can yield value including higher margins, more money to reinvest in the business, ability to attract more investors, ability to attract more talent, and so on. Ideally, each objectives should generate several value statements.

With this framework, fees can be viewed in the context of ROI based on the value. If you achieve conceptual agreement with a true buyer prior to your proposal on objectives, measures, and value, you will close at least 60% of your proposals at high fees; and if you provide options with escalating value and fees, you will close at least 80% at very high fees.

You can read about this framework in detail in almost any of my books, or hear about them on many of my downloads, and practice them in most of my workshops.

© Alan Weiss 2011. All rights reserved.

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How to Monetize Ideas

Very few good ideas are ever monetized. They either drown amongst a lot of other, mostly bad, ideas, or they emerge not fully metamorphosed—crystalline, fragile constructions that blow apart in a light breeze.

Here’s how to can turn a good idea into very good money (or at least know that it’s not such a good idea):

• Assess the size of the audience. Do you have sufficient mass so that even 1 percent of the total constitute significant business? The “world” is never your audience. Who really might have pragmatic applicability for your product?

• Assess the quality of your reach. Do you have a highly popular web site, lists of people who know you and trust you (or, better, who have purchased before), a blog, a newsletter, speaking appearance, alliance partners and so on so that your product can be projected?

• Assess the medium. Are you considering a form and format that is ideal for learning and use? Does the medium add or detract from your value? (Example: “Talking heads” on video rarely constitute popular products.)

• Assess your brand. Are you sufficiently well known that many people will purchase merely on the strength of your name and renown? (Too many unknown people think the easy way to money is with a product. Even good products languish when people don’t trust you and/or have never heard of you.)

• Assess your price point. People believe they get what the pay for. Are you maximizing your price based on perceived value? It’s as much work to make a $10,000 sale as a $1,000 sale, so why not make the former?  The key is profit, not numbers of sales.

• Assess whether this is long-term business potential. I believe that any new venture should reach six figures in a maximum of two years. Selling $25,000 the first year probably means much less than that in profit in terms of amortizing development and other costs, and the second year will probably bring even less.

• Assess your ego and motives. Are you doing this because others have done it, or because you want a “book” or a “CD” or just passive income, or are you really providing value to others in varying ways that extends their effectiveness?

• Assess the market. Is this fresh and new, or derivative? Do you really have new intellectual property, or is this the “Seventeen Habits of Teams Pursing Black Swans that Moved Cheese for the Soul”?

© Alan Weiss 2011. All rights reserved.

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Falling Skies

I love science fiction, so I’m giving the TV show “Falling Skies” a tryout. It’s on its third episode, and I’m liking it.

Some time ago, someone introduced me to Klout, a free service that evaluates popularity on Twitter. I signed in to experiment, since I often critique social media and I need to know what’s happening.

Apparently, Klout thinks my Twitter popularity is sufficient to enlist me, so I was offered a free Falling Skies package: backpack, canteen, compass, a neat  hat that says “2nd Massachusetts (a resistance regiment), and other stuff. I think it’s a fabulous way to market something like a TV show, using people deemed to be influential on the social media platforms. Here I am mentioning it!

© Alan Weiss 2011. All rights reserved.

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Posted in Marketing Examples | 2 Comments