Comments for Contrarian Consulting http://www.contrarianconsulting.com Architect of Professional Communities® | Alan's Blog Fri, 03 Feb 2012 22:11:14 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on CRM Help Wanted by Alan Weiss http://www.contrarianconsulting.com/crm-help-wanted/#comment-11433 Alan Weiss Fri, 03 Feb 2012 22:11:14 +0000 http://www.contrarianconsulting.com/?p=4364#comment-11433 Excuse me, but I don't care about your view. 1. I told you not to write me. 2. A client you never met has a need and your critiquing his need from a distance? 3. You're assuming both my client and I are somehow damaged or uninformed. I'm not interested in being lectured about what CRM can and can't do in your view, and it's completely irrelevant to what I asked for in terms of help for a client. Excuse me, but I don’t care about your view.

1. I told you not to write me.
2. A client you never met has a need and your critiquing his need from a distance?
3. You’re assuming both my client and I are somehow damaged or uninformed.

I’m not interested in being lectured about what CRM can and can’t do in your view, and it’s completely irrelevant to what I asked for in terms of help for a client.

]]> Comment on CRM Help Wanted by Dave Gardner http://www.contrarianconsulting.com/crm-help-wanted/#comment-11432 Dave Gardner Fri, 03 Feb 2012 21:31:06 +0000 http://www.contrarianconsulting.com/?p=4364#comment-11432 It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldom "the solution." CRM software properly integrated with his people and his business process needs can solve problems assuming the software is actually used by his people--a huge problem. What problems is your client looking to solve? Up to 80% of CRM projects fail to deliver on the expectations of the executive sponsor. Why? It's not just about the software. Your client is starting off asking the wrong question in my view. It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldom “the solution.” CRM software properly integrated with his people and his business process needs can solve problems assuming the software is actually used by his people–a huge problem. What problems is your client looking to solve? Up to 80% of CRM projects fail to deliver on the expectations of the executive sponsor. Why? It’s not just about the software. Your client is starting off asking the wrong question in my view.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11428 Alan Weiss Fri, 03 Feb 2012 17:01:11 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11428 That's a pretty good idea. Too many companies, particularly financial services, see their customers and clients as potential threats, risks, and crooks. Don't you love it when you hand over a hundred dollar bill and they check to see if it's counterfeit? How come I don't get to do that with their change? That’s a pretty good idea. Too many companies, particularly financial services, see their customers and clients as potential threats, risks, and crooks. Don’t you love it when you hand over a hundred dollar bill and they check to see if it’s counterfeit? How come I don’t get to do that with their change?

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Tim Wilson http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11427 Tim Wilson Fri, 03 Feb 2012 16:13:30 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11427 Alan, In reading this post I couldn’t help but think about how customer service has declined overall. It seems that those who work in a company’s so called customer service department, don’t care, are totally indifferent, and can’t get off their scripted responses. Even when it gets elevated up the ranks, the managers are worse than the person you just talked to. I was thinking maybe it’s time you start sending out nominations for the DASM of the year and hold an online DASM academy award ceremony with categories of best supporting manager, best manager, best excuse for poor service and best company with the most DASM policies. I think it would be a well attend event and it wouldn't surprise me that a number of the nominees would be willing to pay big bucks to advertise. Alan,

In reading this post I couldn’t help but think about how customer service has declined overall. It seems that those who work in a company’s so called customer service department, don’t care, are totally indifferent, and can’t get off their scripted responses. Even when it gets elevated up the ranks, the managers are worse than the person you just talked to.

I was thinking maybe it’s time you start sending out nominations for the DASM of the year and hold an online DASM academy award ceremony with categories of best supporting manager, best manager, best excuse for poor service and best company with the most DASM policies. I think it would be a well attend event and it wouldn’t surprise me that a number of the nominees would be willing to pay big bucks to advertise.

]]> Comment on The “Next Level” by Alan Weiss http://www.contrarianconsulting.com/the-next-level/#comment-11422 Alan Weiss Fri, 03 Feb 2012 12:04:58 +0000 http://www.contrarianconsulting.com/?p=4345#comment-11422 I've had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the "front" of the operation and the "back room," as well as freeing up the dentist's time. My own dentist's office right now often forgets to schedule my next appointments and checkups. These people learn medicine or dentistry, but no one teaches them business. I’ve had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the “front” of the operation and the “back room,” as well as freeing up the dentist’s time. My own dentist’s office right now often forgets to schedule my next appointments and checkups. These people learn medicine or dentistry, but no one teaches them business.

]]> Comment on The “Next Level” by Jason Burke http://www.contrarianconsulting.com/the-next-level/#comment-11420 Jason Burke Fri, 03 Feb 2012 04:29:23 +0000 http://www.contrarianconsulting.com/?p=4345#comment-11420 Coincidentally, I just recently finished "The Art of the Examination" by Barry Polansky, a book written by a dentist for other dentists. I don't claim to know the first thing about teeth, but this is an excellent book that talks about just this very aspect of medicine in general. You don't have to be a doctor to understand that your professional services aren't just about the professional as much as about the clients or patients you serve. A great read for anyone inside or out of the medical field. Coincidentally, I just recently finished “The Art of the Examination” by Barry Polansky, a book written by a dentist for other dentists. I don’t claim to know the first thing about teeth, but this is an excellent book that talks about just this very aspect of medicine in general. You don’t have to be a doctor to understand that your professional services aren’t just about the professional as much as about the clients or patients you serve. A great read for anyone inside or out of the medical field.

]]> Comment on Stop Procrastinating by Alan Weiss http://www.contrarianconsulting.com/stop-procrastinating/#comment-11411 Alan Weiss Thu, 02 Feb 2012 18:10:59 +0000 http://www.contrarianconsulting.com/?p=4367#comment-11411 That works, too! That works, too!

]]> Comment on Stop Procrastinating by John Martin http://www.contrarianconsulting.com/stop-procrastinating/#comment-11410 John Martin Thu, 02 Feb 2012 18:04:36 +0000 http://www.contrarianconsulting.com/?p=4367#comment-11410 I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan. I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11409 Alan Weiss Thu, 02 Feb 2012 17:52:56 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11409 Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal expressing his regret that I've chosen to leave them as a customer! Maybe it's something in the water.... Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal expressing his regret that I’ve chosen to leave them as a customer! Maybe it’s something in the water….

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11405 Alan Weiss Thu, 02 Feb 2012 13:22:59 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11405 The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctional policies in Bank of Montreal you have to wonder how executives are chosen. I'm assuming low scores on IQ tests. The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctional policies in Bank of Montreal you have to wonder how executives are chosen. I’m assuming low scores on IQ tests.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by John Martin http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11403 John Martin Thu, 02 Feb 2012 07:35:11 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11403 'They are worried that customers might hurt them instead of how customers are important to them' And that has just hit the nail squarely on the head. It's also an attitude that is being taken up with the larger telecomms and retail firms in recent years. ‘They are worried that customers might hurt them instead of how customers are important to them’

And that has just hit the nail squarely on the head. It’s also an attitude that is being taken up with the larger telecomms and retail firms in recent years.

]]> Comment on Episode 65: Think Big, Live Large by Simma http://www.contrarianconsulting.com/episode-65-think-big-live-large/#comment-11399 Simma Thu, 02 Feb 2012 05:15:44 +0000 http://www.contrarianconsulting.com/?p=4336#comment-11399 Always thankful for these reminders Always thankful for these reminders

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11396 Alan Weiss Wed, 01 Feb 2012 19:27:44 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11396 It's arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxious. They are worried that customers might hurt them instead of how customers are important to them. Banks have one of the worst management and leadership cohorts in any industry, and Bank of Montreal seems determined to be the worst of the worst. How many businesses are proactively trying to drive away 20-year customers who have excellent payment records? What kind of idiot approves these initiatives? It’s arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxious. They are worried that customers might hurt them instead of how customers are important to them. Banks have one of the worst management and leadership cohorts in any industry, and Bank of Montreal seems determined to be the worst of the worst. How many businesses are proactively trying to drive away 20-year customers who have excellent payment records? What kind of idiot approves these initiatives?

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Volkmar Voelzke http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11395 Volkmar Voelzke Wed, 01 Feb 2012 18:44:08 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11395 I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). Stories like yours happen when internal policy thinking infiltrates the managers' brains in large corporations, turning the whole organization away from its customers. Sometimes I feel that consultants like us are doctors with the mission to fight this disease. Frustrating is that quite a few managers do not even understand their issue. I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). Stories like yours happen when internal policy thinking infiltrates the managers’ brains in large corporations, turning the whole organization away from its customers.
Sometimes I feel that consultants like us are doctors with the mission to fight this disease.
Frustrating is that quite a few managers do not even understand their issue.

]]> Comment on Alan’s Monday Morning Memo – 1/30/12 by Alan Weiss http://www.contrarianconsulting.com/alan%e2%80%99s-monday-morning-memo-%e2%80%93-13012/#comment-11382 Alan Weiss Tue, 31 Jan 2012 22:02:59 +0000 http://www.contrarianconsulting.com/?p=4349#comment-11382 Except I told him that "elevator pitches" were useless! Except I told him that “elevator pitches” were useless!

]]> Comment on Alan’s Monday Morning Memo – 1/30/12 by Aras Geylani http://www.contrarianconsulting.com/alan%e2%80%99s-monday-morning-memo-%e2%80%93-13012/#comment-11381 Aras Geylani Tue, 31 Jan 2012 20:33:54 +0000 http://www.contrarianconsulting.com/?p=4349#comment-11381 Hi Alan, Saw your name in Harvard Management Communication Letter article about how Barnett Helzberg of Helzerg Diamonds pitched the business to Warren Buffet in 30 seconds. PDF http://bit.ly/wGnA8Q Belated Kudos, Aras Hi Alan,
Saw your name in Harvard Management Communication Letter article about how Barnett Helzberg of Helzerg Diamonds pitched the business to Warren Buffet in 30 seconds. PDF http://bit.ly/wGnA8Q
Belated Kudos,
Aras

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11379 Alan Weiss Tue, 31 Jan 2012 20:01:25 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11379 American Airlines followed up based on my blogging, but I doubt BOM will do anything but wonder why so many clients are leaving them. After all, it can't be their service.... American Airlines followed up based on my blogging, but I doubt BOM will do anything but wonder why so many clients are leaving them. After all, it can’t be their service….

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Philippe Back http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11375 Philippe Back Tue, 31 Jan 2012 16:49:22 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11375 I wonder what the follow up will be... there may be something as those posts usually have "interesting" side effects. I wonder what the follow up will be… there may be something as those posts usually have “interesting” side effects.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11372 Alan Weiss Tue, 31 Jan 2012 13:05:34 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11372 Here's a comment from Kevin Pare, posted with his permission: You hit the nail on the head. I had the exact same experience with them. We run our entire company through a BMO Mastercard. Putting through about 500,000 a year on the card. They won’t raise the limit on the card higher than 30k without a full credit check. We tried to bank with them commercially, and even with my history, since I was 15, 4 car loans, 1 mortgage etc, they wouldn’t so much as appove a credit card for my company. We left for another bank, the day I went in to close out my personal account, the lady at the teller asked why, and I said, I’m going to another bank, she simply said: Oh, ok. It’s good they at least tried to get you back, I never got so much as a phone call after. Here’s a comment from Kevin Pare, posted with his permission:

You hit the nail on the head. I had the exact same experience with them. We run our entire company through a BMO Mastercard. Putting through about 500,000 a year on the card. They won’t raise the limit on the card higher than 30k without a full credit check. We tried to bank with them commercially, and even with my history, since I was 15, 4 car loans, 1 mortgage etc, they wouldn’t so much as appove a credit card for my company.

We left for another bank, the day I went in to close out my personal account, the lady at the teller asked why, and I said, I’m going to another bank, she simply said: Oh, ok.

It’s good they at least tried to get you back, I never got so much as a phone call after.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Alan Weiss http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11369 Alan Weiss Tue, 31 Jan 2012 11:54:35 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11369 Can you imagine, out of the blue, deciding you'll alienate clients who are the best kind because you're changing the policy of the former owners? And then the inflexibility to enforce the new rules over a customer's unhappiness, when it costs nothing to keep him happy? This is a new low in bank stupidity. Can you imagine, out of the blue, deciding you’ll alienate clients who are the best kind because you’re changing the policy of the former owners? And then the inflexibility to enforce the new rules over a customer’s unhappiness, when it costs nothing to keep him happy? This is a new low in bank stupidity.

]]> Comment on DASM: Bank of Montreal, Where I Don’t Want My Money by Noah Fleming http://www.contrarianconsulting.com/dasm-bank-of-montreal-where-i-dont-want-my-money/#comment-11359 Noah Fleming Tue, 31 Jan 2012 01:57:02 +0000 http://www.contrarianconsulting.com/?p=4354#comment-11359 That's a hilarious story. Congrats BMO! I'm Canadian - we are good polite people. I do my business banking with BMO and I've had my share of issues with them. We've got a lot of backwards industries here...banking, telecom...etc That’s a hilarious story. Congrats BMO!

I’m Canadian – we are good polite people.

I do my business banking with BMO and I’ve had my share of issues with them. We’ve got a lot of backwards industries here…banking, telecom…etc

]]> Comment on The “Next Level” by Alan Weiss http://www.contrarianconsulting.com/the-next-level/#comment-11351 Alan Weiss Mon, 30 Jan 2012 12:34:12 +0000 http://www.contrarianconsulting.com/?p=4345#comment-11351 I'm sorry, but if someone can undergo the grueling (and often absurd) demands of medical school and beyond, they can run a practice better. Back-to-back scheduling means that any minor issue, let alone an emergency, makes all other appointments late. Doctors are notorious for keeping patients waiting or paying them short shrift. Health care isn't merely about diagnosis and prescription, it's about empathy and behavior change. My primary care doctor is superb. He takes what time is needed, is almost always on time, and makes sure I fully understand what's going on. If doctors are so oppressed, then they ought to do something about it. But hearing a doctor who controls aspects of my health complain that "the system" is killing him or her sends me up a wall. I admire everyone in nursing, medicine, and health care trying to add to the quality of our lives. I don't admire whiners. Back-to-back scheduling and cursory attention at a doctor's office is unacceptable because our time is as important as the doctor's time. The notion that we're waiting to pay obeisance to some god is infuriating. No one has put a gun to someone's head forcing them into medicine. My health should be improved by my doctors. Their problems shouldn't be foist onto me if I'm paying them. Apparently, I've struck a nerve. Alas, physician heal thyself (and thy career). I’m sorry, but if someone can undergo the grueling (and often absurd) demands of medical school and beyond, they can run a practice better. Back-to-back scheduling means that any minor issue, let alone an emergency, makes all other appointments late. Doctors are notorious for keeping patients waiting or paying them short shrift. Health care isn’t merely about diagnosis and prescription, it’s about empathy and behavior change.

My primary care doctor is superb. He takes what time is needed, is almost always on time, and makes sure I fully understand what’s going on. If doctors are so oppressed, then they ought to do something about it. But hearing a doctor who controls aspects of my health complain that “the system” is killing him or her sends me up a wall.

I admire everyone in nursing, medicine, and health care trying to add to the quality of our lives. I don’t admire whiners. Back-to-back scheduling and cursory attention at a doctor’s office is unacceptable because our time is as important as the doctor’s time. The notion that we’re waiting to pay obeisance to some god is infuriating.

No one has put a gun to someone’s head forcing them into medicine. My health should be improved by my doctors. Their problems shouldn’t be foist onto me if I’m paying them. Apparently, I’ve struck a nerve. Alas, physician heal thyself (and thy career).

]]> Comment on Episode 65: Think Big, Live Large by Alan Weiss http://www.contrarianconsulting.com/episode-65-think-big-live-large/#comment-11350 Alan Weiss Mon, 30 Jan 2012 12:26:38 +0000 http://www.contrarianconsulting.com/?p=4336#comment-11350 You can't make it up! You can’t make it up!

]]> Comment on The “Next Level” by Lisa S. Griffith http://www.contrarianconsulting.com/the-next-level/#comment-11340 Lisa S. Griffith Mon, 30 Jan 2012 02:34:45 +0000 http://www.contrarianconsulting.com/?p=4345#comment-11340 Mr. Weiss, Doctors schedule patients back-to-back patients every day all week because their income is controlled directly by their contracts with health insurance companies. They have no control over what they charge each patient, unlike an individual business owner may, however they have the same overhead costs as any business owner does, such as rising health insurance costs for their employees. When a physician attempts to seek reimbursement for more complicated patient issues, he/she is accused of "upcoding". The insurance companies monitor how many patients each doctor sees, what and how many drugs they prescribe, how many tests they order and how many referrals they make to specialists. What it actually costs a physician to see a patient (particularly a primary care provider) is far more than what he/she is reimbursed for by the insurance companies. Hence, back-to-back patients, all day, every day. Most doctors keep up with what is current in their fields only by reading and studying late into the evening and every weekend, after they finish writing charts, answering emails, filling out forms and returning phone calls. They run at 5 am because it's the only time they can. Medical practices, particularly primary care providers, spend an inordinate amount of time and money attempting to get health insurance companies to actually pay them what they owe them. Your quick, throwaway comment is frustrating to the many physicians who would love to not have to endure the schedules that they do in order to simultaneously provide good patient care and satisfy the health insurance industry's increasing demands. Mr. Weiss,
Doctors schedule patients back-to-back patients every day all week because their income is controlled directly by their contracts with health insurance companies. They have no control over what they charge each patient, unlike an individual business owner may, however they have the same overhead costs as any business owner does, such as rising health insurance costs for their employees. When a physician attempts to seek reimbursement for more complicated patient issues, he/she is accused of “upcoding”. The insurance companies monitor how many patients each doctor sees, what and how many drugs they prescribe, how many tests they order and how many referrals they make to specialists. What it actually costs a physician to see a patient (particularly a primary care provider) is far more than what he/she is reimbursed for by the insurance companies. Hence, back-to-back patients, all day, every day. Most doctors keep up with what is current in their fields only by reading and studying late into the evening and every weekend, after they finish writing charts, answering emails, filling out forms and returning phone calls. They run at 5 am because it’s the only time they can. Medical practices, particularly primary care providers, spend an inordinate amount of time and money attempting to get health insurance companies to actually pay them what they owe them. Your quick, throwaway comment is frustrating to the many physicians who would love to not have to endure the schedules that they do in order to simultaneously provide good patient care and satisfy the health insurance industry’s increasing demands.

]]> Comment on Episode 65: Think Big, Live Large by Noah Fleming http://www.contrarianconsulting.com/episode-65-think-big-live-large/#comment-11335 Noah Fleming Sun, 29 Jan 2012 20:42:11 +0000 http://www.contrarianconsulting.com/?p=4336#comment-11335 On the money Alan. Great story about the $377k proposal. Thanks, Noah On the money Alan.
Great story about the $377k proposal.
Thanks,
Noah

]]> Comment on Why Consulting Isn’t Rocket Science by Alan Weiss http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11318 Alan Weiss Sat, 28 Jan 2012 13:40:15 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11318 Aw....I get a lot of that! Aw….I get a lot of that!

]]> Comment on Why Consulting Isn’t Rocket Science by Alan Weiss http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11317 Alan Weiss Sat, 28 Jan 2012 13:39:48 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11317 I was just asked that in a speech this week. Generalize as much as you can to maximize your range of buyers and to protect yourself from any one segment taking a dive. But most of all do it in order to grow, personally and professionally. Some of the most boring people you'll ever meet are specialists in small areas who keep learning more and more about less and less and simply can't converse on anything else. I was just asked that in a speech this week. Generalize as much as you can to maximize your range of buyers and to protect yourself from any one segment taking a dive. But most of all do it in order to grow, personally and professionally. Some of the most boring people you’ll ever meet are specialists in small areas who keep learning more and more about less and less and simply can’t converse on anything else.

]]> Comment on Episode 65: Think Big, Live Large by Alan Weiss http://www.contrarianconsulting.com/episode-65-think-big-live-large/#comment-11316 Alan Weiss Sat, 28 Jan 2012 13:37:55 +0000 http://www.contrarianconsulting.com/?p=4336#comment-11316 Just don't start responding out loud! Just don’t start responding out loud!

]]> Comment on Why Consulting Isn’t Rocket Science by Fatima Omar Khamissa http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11306 Fatima Omar Khamissa Sat, 28 Jan 2012 03:55:53 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11306 Brilliant..!! So simple and so awesome. Thank you Alan Brilliant..!!

So simple and so awesome.

Thank you Alan

]]> Comment on Episode 65: Think Big, Live Large by Cheryl Cran http://www.contrarianconsulting.com/episode-65-think-big-live-large/#comment-11299 Cheryl Cran Fri, 27 Jan 2012 16:00:10 +0000 http://www.contrarianconsulting.com/?p=4336#comment-11299 Alan, as always your messages are right on and right on time. Since meeting with you a week ago I am noticing my thinking and challenging it as well. I am working on two proposals and your voice is in my head. Thank-you! Cheryl Alan, as always your messages are right on and right on time. Since meeting with you a week ago I am noticing my thinking and challenging it as well. I am working on two proposals and your voice is in my head.
Thank-you!
Cheryl

]]> Comment on The Dog Star: It’s A Long Fall Off A High Horse by Alan Weiss http://www.contrarianconsulting.com/the-dog-star-its-a-long-fall-off-a-high-horse/#comment-11272 Alan Weiss Tue, 24 Jan 2012 13:18:46 +0000 http://www.contrarianconsulting.com/?p=4332#comment-11272 Beautifully expressed. I find I can learn from almost anything and am never embarrassed by the source, or so insecure that I resent the connection. Beautifully expressed. I find I can learn from almost anything and am never embarrassed by the source, or so insecure that I resent the connection.

]]> Comment on The Dog Star: It’s A Long Fall Off A High Horse by Peter McLean http://www.contrarianconsulting.com/the-dog-star-its-a-long-fall-off-a-high-horse/#comment-11270 Peter McLean Tue, 24 Jan 2012 02:07:22 +0000 http://www.contrarianconsulting.com/?p=4332#comment-11270 Given that on average dogs display the cognitive functioning of three year olds (give or take a year depending on the experts cited) and that when they were three my girls spoke in eloquent paragraphs and displayed a great deal of intelligence and wisdom, I would think some folks should be heartened by the comparison and recognise that they could learn a thing or two. My dog knows who takes care of him and how to get some positive attention and appreciation - maybe they could learn that too. Given that on average dogs display the cognitive functioning of three year olds (give or take a year depending on the experts cited) and that when they were three my girls spoke in eloquent paragraphs and displayed a great deal of intelligence and wisdom, I would think some folks should be heartened by the comparison and recognise that they could learn a thing or two. My dog knows who takes care of him and how to get some positive attention and appreciation – maybe they could learn that too.

]]> Comment on Why Consulting Isn’t Rocket Science by Marketing Partner http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11256 Marketing Partner Mon, 23 Jan 2012 06:59:43 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11256 Alan, Now this is an "Authoritative Validation" through a blog post. Btw, what is your opinion on being a Generalist vs Niched these days? Cheers, Rav Alan,
Now this is an “Authoritative Validation” through a blog post.
Btw, what is your opinion on being a Generalist vs Niched these days?
Cheers, Rav

]]> Comment on Why Consulting Isn’t Rocket Science by Alan Weiss http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11239 Alan Weiss Sun, 22 Jan 2012 12:29:23 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11239 Funny bit! Seems to me we've had an inordinate amount of crashes in rocket science. If planes crashed that often, we'd all be on the train! Funny bit! Seems to me we’ve had an inordinate amount of crashes in rocket science. If planes crashed that often, we’d all be on the train!

]]> Comment on Why Consulting Isn’t Rocket Science by Daryl Gerke http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11227 Daryl Gerke Sat, 21 Jan 2012 23:47:28 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11227 Sometimes it IS rocket science. Just finished up a couple of projects fixing problems with some satellites (I'm an engineering consultant.) But I often end up dealing with people problems too. Sometimes those are even more interesting and challenging than the technical problems. Always enjoy your insights, Alan. Thanks! Sometimes it IS rocket science. Just finished up a couple of projects fixing problems with some satellites (I’m an engineering consultant.) But I often end up dealing with people problems too. Sometimes those are even more interesting and challenging than the technical problems.

Always enjoy your insights, Alan. Thanks!

]]> Comment on Why Consulting Isn’t Rocket Science by Alan Weiss http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11225 Alan Weiss Sat, 21 Jan 2012 17:45:29 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11225 Thanks, Vito! Thanks, Vito!

]]> Comment on Why Consulting Isn’t Rocket Science by Vito Boscaino http://www.contrarianconsulting.com/why-consulting-isnt-rocket-science/#comment-11221 Vito Boscaino Sat, 21 Jan 2012 16:04:29 +0000 http://www.contrarianconsulting.com/?p=4319#comment-11221 I love this piece. Great perspective. Thanks! I love this piece. Great perspective. Thanks!

]]> Comment on Alan Weiss on Value Based Fees by samantha lennon http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11195 samantha lennon Thu, 19 Jan 2012 02:16:27 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11195 The kind of consulting I do, is a one on one operation since the topic I consult on is generally not a popular subject in consulting. The market has serious potential for it and I have seen it first hand from what I made last year. After learning about you and keeping up with all of this information, I am going to take this "non-traditional" topic I consult on and turn it into a real legit, valuable consulting practice. When I first started my business, I did have 3 packages, but don't laugh, the price difference was about $25 (yes dollars lol) difference and I used to freak out about that. The more I watch these videos and read your books I see how absurd I am! After almost 3 years of under pricing and over delivering I am going to rewrite my general packages and re-price them in my head. I know eventually I can find a way to bring it to an upper level with working business to business and by that time I will have the structure ready! Thank you. The kind of consulting I do, is a one on one operation since the topic I consult on is generally not a popular subject in consulting. The market has serious potential for it and I have seen it first hand from what I made last year. After learning about you and keeping up with all of this information, I am going to take this “non-traditional” topic I consult on and turn it into a real legit, valuable consulting practice. When I first started my business, I did have 3 packages, but don’t laugh, the price difference was about $25 (yes dollars lol) difference and I used to freak out about that. The more I watch these videos and read your books I see how absurd I am! After almost 3 years of under pricing and over delivering I am going to rewrite my general packages and re-price them in my head. I know eventually I can find a way to bring it to an upper level with working business to business and by that time I will have the structure ready! Thank you.

]]> Comment on American Airlines Responds to Flight 1758 by Alex Saloutos http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11192 Alex Saloutos Wed, 18 Jan 2012 22:16:06 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11192 What would those attendants have done if they were in the exact same situation and it was their mother and aunt standing there in the aisle? What would those attendants have done if they were in the exact same situation and it was their mother and aunt standing there in the aisle?

]]> Comment on Alan Weiss on Value Based Fees by Fred Pace http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11191 Fred Pace Wed, 18 Jan 2012 18:05:03 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11191 I watched the three videos showing the young man on stage in Australia. He talked about giving clients three options, but did not explain the options. Was he giving clients a choice three different levels of service; or was it three different payment options? I watched the three videos showing the young man on stage in Australia.
He talked about giving clients three options, but did not explain the options.
Was he giving clients a choice three different levels of service;
or was it three different payment options?

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11190 Alan Weiss Wed, 18 Jan 2012 17:19:04 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11190 An American flight attendant once slammed a headrest down on my shoulders because she didn't think I had heard her instructions to lower it for landing. An American flight attendant once slammed a headrest down on my shoulders because she didn’t think I had heard her instructions to lower it for landing.

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11189 Alan Weiss Wed, 18 Jan 2012 17:18:08 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11189 I posted the response on my blog to this point. I posted the response on my blog to this point.

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11188 Alan Weiss Wed, 18 Jan 2012 17:17:39 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11188 Eastern Airlines went out of business because of intractable conflict between CEO (Frank Borman, ex-astronaut?) and the unions. Eastern Airlines went out of business because of intractable conflict between CEO (Frank Borman, ex-astronaut?) and the unions.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-11187 Alan Weiss Wed, 18 Jan 2012 15:53:51 +0000 http://www.contrarianconsulting.com/?p=4236#comment-11187 Instant gratification often borders on an illness! Instant gratification often borders on an illness!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-11186 Alan Weiss Wed, 18 Jan 2012 15:53:06 +0000 http://www.contrarianconsulting.com/?p=4236#comment-11186 Good thought! Good thought!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-11185 Alan Weiss Wed, 18 Jan 2012 15:52:30 +0000 http://www.contrarianconsulting.com/?p=4236#comment-11185 A narcissist is someone better looking than you are. (I think that was Woody Allen!) A narcissist is someone better looking than you are. (I think that was Woody Allen!)

]]> Comment on Alan Weiss on Value Based Fees by Chris http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11183 Chris Wed, 18 Jan 2012 14:55:57 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11183 Nice videos Alan! Been keeping up with you for the last 6 months or so, since I read MDC. The proposal model, along with the other resources have helped me gain that confidence as well. I'm picking up Value Based Fees to reinforce. These videos brought it to life! Thanks. Nice videos Alan! Been keeping up with you for the last 6 months or so, since I read MDC. The proposal model, along with the other resources have helped me gain that confidence as well. I’m picking up Value Based Fees to reinforce. These videos brought it to life! Thanks.

]]> Comment on Alan Weiss on Value Based Fees by Robert D. Smith http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11182 Robert D. Smith Wed, 18 Jan 2012 14:15:19 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11182 I just bought your Value-Based Fees book on Amazon based on this testimonial. Thanks for sharing! Robert I just bought your Value-Based Fees book on Amazon based on this testimonial. Thanks for sharing!

Robert

]]> Comment on Alan Weiss on Value Based Fees by Curt Fowler http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11179 Curt Fowler Wed, 18 Jan 2012 12:43:07 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11179 Alan - These videos are a great addition to your written materials on the subject of values based fees. Thanks for making them available! Curt Alan – These videos are a great addition to your written materials on the subject of values based fees. Thanks for making them available!

Curt

]]> Comment on American Airlines Responds to Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11176 Alan Weiss Wed, 18 Jan 2012 11:55:18 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11176 Any company may not be aware of these kind of employee transgressions unless they're told. American acted rather quickly once informed. I don't know what will happen. But maybe these three will think twice in the future before standing around waiting for an accident to happen. Amazingly, I'm guessing they're probably senior people. How did they get this far with that attitude? Any company may not be aware of these kind of employee transgressions unless they’re told. American acted rather quickly once informed. I don’t know what will happen. But maybe these three will think twice in the future before standing around waiting for an accident to happen. Amazingly, I’m guessing they’re probably senior people. How did they get this far with that attitude?

]]> Comment on Alan Weiss on Value Based Fees by Lynn http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11175 Lynn Wed, 18 Jan 2012 11:44:11 +0000 http://www.contrarianconsulting.com/alan-weiss-on-value-based-fees/#comment-11175 WOW Alan! Thanks for the reminder of value based fees! I, like Evan have been surprised again and again how my clients choose Option 3! I now see the link between value based fees and confidence - duh -! Love your work! Thank you! WOW Alan! Thanks for the reminder of value based fees! I, like Evan have been surprised again and again how my clients choose Option 3! I now see the link between value based fees and confidence – duh -! Love your work! Thank you!

]]> Comment on American Airlines Responds to Flight 1758 by Jason Burke http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11170 Jason Burke Wed, 18 Jan 2012 05:51:03 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11170 One hopes that the phrase "internal review and counseling purposes" indicates something a bit more positive than it sounds. Unfortunately, if the remedial classes are just yet another policy, and the flight attendants view it as more of a punishment than a bona fide learning opportunity, you can bet that they will do just enough to avoid such punishment in the future - but no more. Talk about a downward spiral. One hopes that the phrase “internal review and counseling purposes” indicates something a bit more positive than it sounds. Unfortunately, if the remedial classes are just yet another policy, and the flight attendants view it as more of a punishment than a bona fide learning opportunity, you can bet that they will do just enough to avoid such punishment in the future – but no more. Talk about a downward spiral.

]]> Comment on American Airlines Responds to Flight 1758 by Roberta Matuson http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11169 Roberta Matuson Wed, 18 Jan 2012 02:36:20 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11169 That's what I was thinking. Roberta That’s what I was thinking.

Roberta

]]> Comment on American Airlines Responds to Flight 1758 by Rich Hopkins http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11166 Rich Hopkins Tue, 17 Jan 2012 22:46:37 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11166 "if asked" seems to be a bit of a cop-out, though. A little initiative goes a long way. “if asked” seems to be a bit of a cop-out, though. A little initiative goes a long way.

]]> Comment on American Airlines Responds to Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11165 Alan Weiss Tue, 17 Jan 2012 22:17:29 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11165 I do think that CEO Horton could have moved from his chair and dropped a line, however, even if someone else drafted it. I do think that CEO Horton could have moved from his chair and dropped a line, however, even if someone else drafted it.

]]> Comment on American Airlines Responds to Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11164 Alan Weiss Tue, 17 Jan 2012 22:16:49 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11164 Yes, because I didn't want anything for myself, just a clarification of what the policy really is and, given that it's sensible, action taken against the flight attendants, which I was assured in a phone call was in progress. The American person who called me was, in my judgment, appalled at the episode. Yes, because I didn’t want anything for myself, just a clarification of what the policy really is and, given that it’s sensible, action taken against the flight attendants, which I was assured in a phone call was in progress. The American person who called me was, in my judgment, appalled at the episode.

]]> Comment on American Airlines Responds to Flight 1758 by Roberta Matuson http://www.contrarianconsulting.com/american-airlines-responds-to-flight-1758/#comment-11162 Roberta Matuson Tue, 17 Jan 2012 22:10:07 +0000 http://www.contrarianconsulting.com/?p=4294#comment-11162 Given your letter, your flying status and what occurred, did you feel this reply was adequate? Roberta Given your letter, your flying status and what occurred, did you feel this reply was adequate?

Roberta

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11159 Alan Weiss Tue, 17 Jan 2012 14:47:56 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11159 Airlines, newspapers, banks: Probably the worst industries for innovative leadership in this country. The exemptions were Gordon Bethune at Continental, and Herb Kelleher at Southwest. Airlines, newspapers, banks: Probably the worst industries for innovative leadership in this country. The exemptions were Gordon Bethune at Continental, and Herb Kelleher at Southwest.

]]> Comment on Travesty on American Flight 1758 by Chris Eldridge http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11157 Chris Eldridge Tue, 17 Jan 2012 12:27:09 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11157 You are right Alan, service standards in the US are most definitely better in the US than in Australia (as a business owner out here I have a number of theories on this), but the US airline industry is an anachronism in my opinion. They are the one service business that are consistently poor by comparison. Having said that, on my last trip in December I said thank you to an attendant who had a great sense of humour. She seemed a little shocked when I pulled her aside to congratulate her for creating such a pleasurable trip. there is hope! You are right Alan, service standards in the US are most definitely better in the US than in Australia (as a business owner out here I have a number of theories on this), but the US airline industry is an anachronism in my opinion. They are the one service business that are consistently poor by comparison. Having said that, on my last trip in December I said thank you to an attendant who had a great sense of humour. She seemed a little shocked when I pulled her aside to congratulate her for creating such a pleasurable trip. there is hope!

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11156 Alan Weiss Tue, 17 Jan 2012 12:02:23 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11156 I've been to Australia 17 times now, I believe, most recently in November. I've been to 59 countries, and generally find service standards in the US better than Australia, Canada, or the UK, but not as good as, say, Singapore Air in the skies. My experiences on Qantas have been quite good, except for their chronic lateness. But the people are quite helpful. If you've had that extended poor experience, however, that's hard to ignore. I’ve been to Australia 17 times now, I believe, most recently in November. I’ve been to 59 countries, and generally find service standards in the US better than Australia, Canada, or the UK, but not as good as, say, Singapore Air in the skies. My experiences on Qantas have been quite good, except for their chronic lateness. But the people are quite helpful. If you’ve had that extended poor experience, however, that’s hard to ignore.

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11155 Alan Weiss Tue, 17 Jan 2012 12:00:08 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11155 These were three fit women who regularly lift their own bags into the overheads. I've been on many flights where the flight attendants' bags took room away from the passengers, because they had no where else to stow them. I'm stunned at anyone standing by and watching someone else suffer, let alone elderly women clearly unsteady and infirm. Their immature reaction to me was icy the entire trip. It was like being in a schoolyard where the "in" group doesn't want to be seen with anyone else. American hasn't responded and I'm sure some scared, conservative lawyer in some cubicle is telling them to ignore it and it will go away. Is there any great wonder why this airline filed for bankruptcy if this reflects the judgment being used daily? These were three fit women who regularly lift their own bags into the overheads. I’ve been on many flights where the flight attendants’ bags took room away from the passengers, because they had no where else to stow them. I’m stunned at anyone standing by and watching someone else suffer, let alone elderly women clearly unsteady and infirm. Their immature reaction to me was icy the entire trip. It was like being in a schoolyard where the “in” group doesn’t want to be seen with anyone else. American hasn’t responded and I’m sure some scared, conservative lawyer in some cubicle is telling them to ignore it and it will go away. Is there any great wonder why this airline filed for bankruptcy if this reflects the judgment being used daily?

]]> Comment on Travesty on American Flight 1758 by Chris Eldridge http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11154 Chris Eldridge Tue, 17 Jan 2012 11:50:55 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11154 Hi Alan, My name is Chris and I live in Brisbane, Australia. I am married to Ann whom is from Boston and I met her here in Australia in 1994. I have been travelling to the US regularly since 1995 wih Qantas and their codeshare partner American Airlines. We have 3 kids under 10 and the experience you describe with American has unfortunately been the norm for us over the last 16 years. Frankly they have been terrible and customer service has been rotten. My general experience of customer service in the US has been overwhelmingly positive except for the airlines. I dont understand why Qantas partners with them. Havent flown a lot of other airlines in the US but Virgin America were a fantastic positive contrast to the grumpy American employees. Hi Alan,
My name is Chris and I live in Brisbane, Australia. I am married to Ann whom is from Boston and I met her here in Australia in 1994. I have been travelling to the US regularly since 1995 wih Qantas and their codeshare partner American Airlines. We have 3 kids under 10 and the experience you describe with American has unfortunately been the norm for us over the last 16 years. Frankly they have been terrible and customer service has been rotten. My general experience of customer service in the US has been overwhelmingly positive except for the airlines. I dont understand why Qantas partners with them. Havent flown a lot of other airlines in the US but Virgin America were a fantastic positive contrast to the grumpy American employees.

]]> Comment on Travesty on American Flight 1758 by Jason Burke http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11137 Jason Burke Tue, 17 Jan 2012 00:15:34 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11137 Alan, I have also observed this behavior, with the same excuse, on United. But, as you say, most flight attendants are equipped with better judgment (and, more importantly, are not afraid to use it). I'd be interested to hear the response from American on this, as I suppose that there is honestly some sort of policy that the air crew can hide behind if they so desire. The gate agent, as a ground crew member, likely is under a completely different set of rules. I just recently read a book called "Practical Wisdom" by Barry Schwartz that deals with just this sort of mindless regulatory morass that eliminates our collective need to exercise judgment - to our detriment. It takes someone willing to bend or break the rules to even return to what would be considered normal human behavior - let alone simply accomplish their jobs effectively. Indeed, a good time to be a contrarian! Alan,
I have also observed this behavior, with the same excuse, on United. But, as you say, most flight attendants are equipped with better judgment (and, more importantly, are not afraid to use it).

I’d be interested to hear the response from American on this, as I suppose that there is honestly some sort of policy that the air crew can hide behind if they so desire. The gate agent, as a ground crew member, likely is under a completely different set of rules.

I just recently read a book called “Practical Wisdom” by Barry Schwartz that deals with just this sort of mindless regulatory morass that eliminates our collective need to exercise judgment – to our detriment. It takes someone willing to bend or break the rules to even return to what would be considered normal human behavior – let alone simply accomplish their jobs effectively. Indeed, a good time to be a contrarian!

]]> Comment on Travesty on American Flight 1758 by Mary Campbell Gallagher, J.D., Ph.D. http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11136 Mary Campbell Gallagher, J.D., Ph.D. Mon, 16 Jan 2012 23:54:17 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11136 Excellent letter, Alan. You make us all proud. Cheers, Mary Excellent letter, Alan. You make us all proud.

Cheers,

Mary

]]> Comment on Travesty on American Flight 1758 by Mike Branch http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11131 Mike Branch Mon, 16 Jan 2012 19:26:25 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11131 Pathetic that they couldn't at least say, right up front, "Sorry, I wish I could help, but the rules don't allow it." Also pathetic that they can't do what they expect thousands of paying customers to do every day. Sadly, if there are in fact rules against this (which I highly doubt), they would probably be fired for helping. Pathetic that they couldn’t at least say, right up front, “Sorry, I wish I could help, but the rules don’t allow it.” Also pathetic that they can’t do what they expect thousands of paying customers to do every day.

Sadly, if there are in fact rules against this (which I highly doubt), they would probably be fired for helping.

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11130 Alan Weiss Mon, 16 Jan 2012 18:27:18 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11130 I have no verification about whether American would pay or not, but I have my own eyes to tell me that these three women didn't see any accountability or obligation to help these disadvantaged passengers. Did I mention that no drinks were served on the ground in first class? Apparently, they don't knock themselves out providing customer service. I have no verification about whether American would pay or not, but I have my own eyes to tell me that these three women didn’t see any accountability or obligation to help these disadvantaged passengers. Did I mention that no drinks were served on the ground in first class? Apparently, they don’t knock themselves out providing customer service.

]]> Comment on Travesty on American Flight 1758 by David Dallaire http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11129 David Dallaire Mon, 16 Jan 2012 18:24:45 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11129 Thanks for sharing Alan - even as just a lesson on basic civility. I'm not sure how responsive they'll be - the CEO resigned over his disgust with the decision to use bankruptcy as a means to climb out of the hole they are in. Unfortunately, this is the way our legal and insurance system has conditioned people to think on every level. I find myself telling managers in our local Little League some absurd things they need to pay attention to simply for those reasons. The logic is twisted, yet over time people forget that and start to speak it as a new language.... Thanks for sharing Alan – even as just a lesson on basic civility.

I’m not sure how responsive they’ll be – the CEO resigned over his disgust with the decision to use bankruptcy as a means to climb out of the hole they are in.

Unfortunately, this is the way our legal and insurance system has conditioned people to think on every level. I find myself telling managers in our local Little League some absurd things they need to pay attention to simply for those reasons. The logic is twisted, yet over time people forget that and start to speak it as a new language….

]]> Comment on Alan’s Monday Morning Memo – 1/16/12 by Natalia Filchakova http://www.contrarianconsulting.com/alan%e2%80%99s-monday-morning-memo-%e2%80%93-11612/#comment-11127 Natalia Filchakova Mon, 16 Jan 2012 17:23:36 +0000 http://www.contrarianconsulting.com/?p=4282#comment-11127 Brilliant post, Alan. Looking at some job announcements, I keep wondering: Where are the openings for people who “dare to drive change”, “are authentically proud of the organization”, or “project contagious enthusiasm”. Here is a story based on real job announcements of some Fortune 500 firms: http://inter-related.com/2011/07/11/inconvenient-truth/ Another issue is that poor hiring practices, resulting from the actions of the people you describe so exactly, will never attract outstanding candidates but mediocrity, and the problem persists: http://inter-related.com/2011/11/22/how-to-hire-mediocrity/ Natalia. Brilliant post, Alan.
Looking at some job announcements, I keep wondering: Where are the openings for people who “dare to drive change”, “are authentically proud of the organization”, or “project contagious enthusiasm”. Here is a story based on real job announcements of some Fortune 500 firms: http://inter-related.com/2011/07/11/inconvenient-truth/

Another issue is that poor hiring practices, resulting from the actions of the people you describe so exactly, will never attract outstanding candidates but mediocrity, and the problem persists: http://inter-related.com/2011/11/22/how-to-hire-mediocrity/

Natalia.

]]> Comment on Travesty on American Flight 1758 by Joseph Ratliff http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11126 Joseph Ratliff Mon, 16 Jan 2012 15:47:42 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11126 This was sad indeed Alan. I read your experience on American Flight 1758, and felt sick to my stomach. It's sad on 2 levels: 1) American Airline's insurance wouldn't pay their claim if they did get hurt. 2) They didn't help an elderly person, even though their insurance wouldn't pay for it. IMO sometimes you just have to do what's right anyhow. Wow. This was sad indeed Alan.

I read your experience on American Flight 1758, and felt sick to my stomach. It’s sad on 2 levels:

1) American Airline’s insurance wouldn’t pay their claim if they did get hurt.
2) They didn’t help an elderly person, even though their insurance wouldn’t pay for it. IMO sometimes you just have to do what’s right anyhow.

Wow.

]]> Comment on Travesty on American Flight 1758 by Jay Lebo http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11125 Jay Lebo Mon, 16 Jan 2012 14:18:00 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11125 This sounds to me like unionized employees rigidly sticking to their union rules out of animosity and antagonism for the employer. They know that nothing will happen by lifting the bags, but they also know they don't have to. And since they hate their employer, they won't. It's a product of union-company relations. That's not an excuse. Just some insight from a guy who knows unions. What you're seeing here is a symptom of broken union-company relations. Shame on the flight attendants for putting politics ahead of doing the right thing. This sounds to me like unionized employees rigidly sticking to their union rules out of animosity and antagonism for the employer. They know that nothing will happen by lifting the bags, but they also know they don’t have to. And since they hate their employer, they won’t.

It’s a product of union-company relations.

That’s not an excuse. Just some insight from a guy who knows unions. What you’re seeing here is a symptom of broken union-company relations. Shame on the flight attendants for putting politics ahead of doing the right thing.

]]> Comment on Travesty on American Flight 1758 by Denise http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11122 Denise Mon, 16 Jan 2012 12:58:58 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11122 Thanks for writing, Alan. Too many folks complain to seatmates but don't take the necessary steps to change things. I woudl love to see/hear what the response is. Thanks for writing, Alan. Too many folks complain to seatmates but don’t take the necessary steps to change things. I woudl love to see/hear what the response is.

]]> Comment on Travesty on American Flight 1758 by Chris http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11121 Chris Mon, 16 Jan 2012 12:39:18 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11121 Unfortunately the type of service you described is closer to the normal experience I receive when I am forced into no other option than to fly American (albeit not to that callous extreme). As I write I can think without much effort of six instances I was met by large amounts of attitude. I've worked in 26 countries and flown more miles than I can count. Once you fly Thai Air, or Emirates, or Royal Jordanian then come home and fly American (or Delta) you: A) can't understand why service is so poor on American carriers and B) understand fully why bankruptcy looms. Unfortunately the type of service you described is closer to the normal experience I receive when I am forced into no other option than to fly American (albeit not to that callous extreme). As I write I can think without much effort of six instances I was met by large amounts of attitude. I’ve worked in 26 countries and flown more miles than I can count. Once you fly Thai Air, or Emirates, or Royal Jordanian then come home and fly American (or Delta) you: A) can’t understand why service is so poor on American carriers and B) understand fully why bankruptcy looms.

]]> Comment on Travesty on American Flight 1758 by John Martin http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11107 John Martin Sun, 15 Jan 2012 19:47:50 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11107 Sorry Alan, I did present that as a question that wanted an answer. It was really a cynical opinion of modern legal fears by large companies who would rather see people struggle than risk liability. Although, as you pointed out, they are risking worse by doing nothing! It is sad and sickening. 'I'm not allowed' ? I wouldn't have the heart to let them struggle. Sorry Alan, I did present that as a question that wanted an answer. It was really a cynical opinion of modern legal fears by large companies who would rather see people struggle than risk liability.
Although, as you pointed out, they are risking worse by doing nothing!
It is sad and sickening.

‘I’m not allowed’ ?
I wouldn’t have the heart to let them struggle.

]]> Comment on Travesty on American Flight 1758 by Alan Weiss http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11103 Alan Weiss Sun, 15 Jan 2012 18:53:22 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11103 I can't speak for American, but as a human being it's hard to grok not coming to the assistance of these paying passengers (who could have seriously hurt themselves and then possibly created a huge liability for the airline). That all three didn't move to help, and even refused to come any closer, one merely pointing to the seats, was incredible. I can’t speak for American, but as a human being it’s hard to grok not coming to the assistance of these paying passengers (who could have seriously hurt themselves and then possibly created a huge liability for the airline). That all three didn’t move to help, and even refused to come any closer, one merely pointing to the seats, was incredible.

]]> Comment on Travesty on American Flight 1758 by John Martin http://www.contrarianconsulting.com/travesty-on-american-flight-1758/#comment-11100 John Martin Sun, 15 Jan 2012 18:21:21 +0000 http://www.contrarianconsulting.com/?p=4278#comment-11100 I can't believe I just read that! Is this because of a fear of the compensation culture, or to save money by minimising customer to staff contact for cheaper insurance? Shocking! I can’t believe I just read that!
Is this because of a fear of the compensation culture, or to save money by minimising customer to staff contact for cheaper insurance?
Shocking!

]]> Comment on St. Regis Bahia Beach Resort by Alan Weiss http://www.contrarianconsulting.com/st-regis-bahia-beach-resort/#comment-11039 Alan Weiss Thu, 12 Jan 2012 15:18:51 +0000 http://www.contrarianconsulting.com/?p=4253#comment-11039 Even won at the tables! Off to Mismi on Friday. Even won at the tables! Off to Mismi on Friday.

]]> Comment on St. Regis Bahia Beach Resort by Dave Gardner http://www.contrarianconsulting.com/st-regis-bahia-beach-resort/#comment-11038 Dave Gardner Thu, 12 Jan 2012 14:50:38 +0000 http://www.contrarianconsulting.com/?p=4253#comment-11038 Doesn't look like the winter there is particularly harsh. Hope you're having a fantastic time! Doesn’t look like the winter there is particularly harsh. Hope you’re having a fantastic time!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Marcie Zinn http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-11016 Marcie Zinn Thu, 12 Jan 2012 01:38:29 +0000 http://www.contrarianconsulting.com/?p=4236#comment-11016 I'm jumping in here late. I am involved in education--basically, music instruction, but with some "frills." I've done it for a long time now and developed a system out of music and clinical psychology. At first, overall parents were pleased to see what their children were learning. Problems with parents were so sporadic that they were insignificant. Then in the 90's it started changing with some parents accusing me of taking their child 'too slow.' That continues to today, and the percentage has increased. They get irate about it. Long story short, it appears to me that somehow these folks come to believe that they can learn piano without understanding what they are doing (it appears to go faster to them) and their wish turns into a demand, delivered with frustration and anger. The folks who act like this go to other teachers, and I do not know what happens to them, but they definitely believe that they should be able to play elaborate piano pieces within an unrealistically short time. I’m jumping in here late. I am involved in education–basically, music instruction, but with some “frills.” I’ve done it for a long time now and developed a system out of music and clinical psychology. At first, overall parents were pleased to see what their children were learning. Problems with parents were so sporadic that they were insignificant. Then in the 90′s it started changing with some parents accusing me of taking their child ‘too slow.’ That continues to today, and the percentage has increased. They get irate about it. Long story short, it appears to me that somehow these folks come to believe that they can learn piano without understanding what they are doing (it appears to go faster to them) and their wish turns into a demand, delivered with frustration and anger. The folks who act like this go to other teachers, and I do not know what happens to them, but they definitely believe that they should be able to play elaborate piano pieces within an unrealistically short time.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Fabrice Nye http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-11002 Fabrice Nye Wed, 11 Jan 2012 16:49:16 +0000 http://www.contrarianconsulting.com/?p=4236#comment-11002 I would not discard the age thing right off the bat. One clue is that I know who Toby Maguire is, and even what he is famous for, I've heard the name Jude Law but don't know what she (he?) is known for, and I've never even heard of Kristin Wiig. The other is that I am a bit younger than you (I think). This warrants a test. Ask about those vaguely famous, picking people in their 20s, 30s, 40s, 50s and 60s, and find out if the recognition increases as age decreases. Just a thought. I would not discard the age thing right off the bat. One clue is that I know who Toby Maguire is, and even what he is famous for, I’ve heard the name Jude Law but don’t know what she (he?) is known for, and I’ve never even heard of Kristin Wiig. The other is that I am a bit younger than you (I think). This warrants a test. Ask about those vaguely famous, picking people in their 20s, 30s, 40s, 50s and 60s, and find out if the recognition increases as age decreases.

Just a thought.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10997 Alan Weiss Wed, 11 Jan 2012 11:11:04 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10997 That's my point, and worse: people are self-publishing their celebrity on the Internet. The only thing sadder than a nonentity promoting himself and someone who chooses to follow a nonentity. That’s my point, and worse: people are self-publishing their celebrity on the Internet. The only thing sadder than a nonentity promoting himself and someone who chooses to follow a nonentity.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alex Saloutos http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10993 Alex Saloutos Wed, 11 Jan 2012 04:41:06 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10993 I did dash that off quickly. What I am trying to say is there are so many more media channels today and with audiences hungry for their content. So, there are more "stars" born today to feed this demand. The growth in media channels demands it. At one time we had three major commercial television networks and PBS. Now, there are hundreds of televisions channels that are hungry for content. If I can balance a spoon on my nose, there's a media outlet that I'm sure has an audience waiting. I also agree with your point, pseudo celebrities are able to promote themselves more because of free and self-controlled media. I did dash that off quickly. What I am trying to say is there are so many more media channels today and with audiences hungry for their content. So, there are more “stars” born today to feed this demand. The growth in media channels demands it. At one time we had three major commercial television networks and PBS. Now, there are hundreds of televisions channels that are hungry for content. If I can balance a spoon on my nose, there’s a media outlet that I’m sure has an audience waiting. I also agree with your point, pseudo celebrities are able to promote themselves more because of free and self-controlled media.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Mike Surratt http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10989 Mike Surratt Wed, 11 Jan 2012 01:30:38 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10989 Great article and very appropriate. I read the book "The Narcissism Epidemic, Living in the Age of Entitlement"; Twenge, Campbell. They develope the idea of Alan's article into a whole book. Everyone feels entitled to comment on everything on the internet, especially on Yahoo, Bing, Google News. They can't hold back-no will power. ("Will Power"-another excellent book.) Seems I remember, in the book, the example: when Paris Hilton lost her cell phone, when found, it was obvious her phone; it was full of pictures of herself. Queen of narcissism--love of self to an actual personality disorder. (So, am I "entitled" to write this? You bet. ) Great article and very appropriate. I read the book “The Narcissism Epidemic, Living in the Age of Entitlement”; Twenge, Campbell. They develope the idea of Alan’s article into a whole book. Everyone feels entitled to comment on everything on the internet, especially on Yahoo, Bing, Google News. They can’t hold back-no will power. (“Will Power”-another excellent book.) Seems I remember, in the book, the example: when Paris Hilton lost her cell phone, when found, it was obvious her phone; it was full of pictures of herself. Queen of narcissism–love of self to an actual personality disorder. (So, am I “entitled” to write this? You bet. )

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10987 Alan Weiss Wed, 11 Jan 2012 00:24:24 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10987 Alex, they are cause and effect, and I'm not following your point, unless it's this: too many non-entities are achieving pseudo-entity status because of self-controlled media. Facebook is simply self-publishing for the untalented in my view. Perhaps struggling to make your talent manifest should be part of the process, and not being a member of the witless Kardashian brood. Alex, they are cause and effect, and I’m not following your point, unless it’s this: too many non-entities are achieving pseudo-entity status because of self-controlled media. Facebook is simply self-publishing for the untalented in my view. Perhaps struggling to make your talent manifest should be part of the process, and not being a member of the witless Kardashian brood.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10986 Alan Weiss Wed, 11 Jan 2012 00:22:30 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10986 Talk about celebrities with no talent.... Talk about celebrities with no talent….

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alex Saloutos http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10985 Alex Saloutos Tue, 10 Jan 2012 23:32:45 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10985 Interesting discussion. Are these "celebrities" the cause or an outcome? I think they're the result of the proliferation media venues and the insatiable appetite for what the media produces. There really is a lot of cultural pollution in the world. A 100 or 1,000 years ago did we have a world so rich with so many "characters?" I think so. Now, we have so much more media and stimulation. On another note, the new media opportunities have really helped truly exceptional talents who may have gone unrecognized in the past to be discovered when media and the arts were controlled by a few and only selected artists received the promotional muscle to make help them become superstars. It would be great if talent alone was enough, but, as I think you'd agree, sales and marketing play an important role in ones success. Interesting discussion. Are these “celebrities” the cause or an outcome? I think they’re the result of the proliferation media venues and the insatiable appetite for what the media produces. There really is a lot of cultural pollution in the world. A 100 or 1,000 years ago did we have a world so rich with so many “characters?” I think so. Now, we have so much more media and stimulation. On another note, the new media opportunities have really helped truly exceptional talents who may have gone unrecognized in the past to be discovered when media and the arts were controlled by a few and only selected artists received the promotional muscle to make help them become superstars. It would be great if talent alone was enough, but, as I think you’d agree, sales and marketing play an important role in ones success.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Kevin Wunderly http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10984 Kevin Wunderly Tue, 10 Jan 2012 23:25:32 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10984 John, this sounds like a great book for someone whose been down this road before. I'm thinking Lindsay Lohan or Chaz Bono should lead the way... John, this sounds like a great book for someone whose been down this road before. I’m thinking Lindsay Lohan or Chaz Bono should lead the way…

]]> Comment on Do I Know You? Why Don’t You Know Me? by John Martin http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10983 John Martin Tue, 10 Jan 2012 21:46:17 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10983 Haha, love it. From B list to Z list THE new, fabulous 12 step program for all aspiring egonuts. Shallow be thy name. Haha, love it. From B list to Z list THE new, fabulous 12 step program for all aspiring egonuts.

Shallow be thy name.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10982 Alan Weiss Tue, 10 Jan 2012 21:31:26 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10982 The sequence is newcomer; superstar; what's he doing now; trouble with drugs/alcohol/relationships; public apology and phony rehab; Dancing with the Stars; attempted book; desultory talk shows; celebrity apprentice; rehab. The sequence is newcomer; superstar; what’s he doing now; trouble with drugs/alcohol/relationships; public apology and phony rehab; Dancing with the Stars; attempted book; desultory talk shows; celebrity apprentice; rehab.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Kevin Wunderly http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10981 Kevin Wunderly Tue, 10 Jan 2012 21:23:56 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10981 I'm glad to know I'm not the only one who doesn't find Justin Bieber talented. The only thing any of these producers see are dollar signs. As long as 13 year old girls can continue convince their parents to buy his albums and pay outrageous prices to see him "perform", we'll have to witness his sub-par performances and ridiculous haircuts. I give him another 5 years until we see him on Celebrity Rehab with Dr. Drew! I’m glad to know I’m not the only one who doesn’t find Justin Bieber talented. The only thing any of these producers see are dollar signs. As long as 13 year old girls can continue convince their parents to buy his albums and pay outrageous prices to see him “perform”, we’ll have to witness his sub-par performances and ridiculous haircuts. I give him another 5 years until we see him on Celebrity Rehab with Dr. Drew!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10980 Alan Weiss Tue, 10 Jan 2012 20:24:32 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10980 John, the New York Jets were like that this year, more concerned about individual performance than the team winning. John, the New York Jets were like that this year, more concerned about individual performance than the team winning.

]]> Comment on Do I Know You? Why Don’t You Know Me? by John Martin http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10979 John Martin Tue, 10 Jan 2012 19:53:09 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10979 I have to agree with you on this. I'll never forget the poor and half hearted efforts of the England team in the 2010 World Cup. These guys are asking for £120k - £250k per week and they performed like schoolboys. Actually, that's an insult to schoolboys who usually love to play and try their hardest. I have to agree with you on this.

I’ll never forget the poor and half hearted efforts of the England team in the 2010 World Cup. These guys are asking for £120k – £250k per week and they performed like schoolboys.
Actually, that’s an insult to schoolboys who usually love to play and try their hardest.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10977 Alan Weiss Tue, 10 Jan 2012 19:17:26 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10977 I think some entertainers and athletes respect their fans, and others just see them as dollar signs or even inferiors. I think some entertainers and athletes respect their fans, and others just see them as dollar signs or even inferiors.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10976 Alan Weiss Tue, 10 Jan 2012 19:13:49 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10976 Will anyone be singing my songs in 50 years?! Million Dollar Consulting is in its 20th year.... Will anyone be singing my songs in 50 years?! Million Dollar Consulting is in its 20th year….

]]> Comment on Do I Know You? Why Don’t You Know Me? by John Martin http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10975 John Martin Tue, 10 Jan 2012 19:12:33 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10975 In 50 years people will think Snoop Dog was a kids cartoon! This is only my opinion and it’s not based on any facts, but when trying to identify what makes a music or screen legend different from the current crop of fade in/ fade out celebrities, the only thing I can think of is that the greats – the ones who are remembered for generations – actually LOVE to perform to their audiences and WANT to be the best they can be. They practise and fine tune their craft, knowing that people pay to be entertained and they want to provide the best entertainment and put on the best show they can for their supporters. Whereas the modern celebrities seem to have an expectation to be loved, regardless of what they do or how they perform- they EXPECT the fans to adore them without having to lift a finger or improve (or rather develop!) a talent. Just my tuppence. In 50 years people will think Snoop Dog was a kids cartoon!

This is only my opinion and it’s not based on any facts, but when trying to identify what makes a music or screen legend different from the current crop of fade in/ fade out celebrities, the only thing I can think of is that the greats – the ones who are remembered for generations – actually LOVE to perform to their audiences and WANT to be the best they can be. They practise and fine tune their craft, knowing that people pay to be entertained and they want to provide the best entertainment and put on the best show they can for their supporters. Whereas the modern celebrities seem to have an expectation to be loved, regardless of what they do or how they perform- they EXPECT the fans to adore them without having to lift a finger or improve (or rather develop!) a talent.

Just my tuppence.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Jeffrey Summers http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10974 Jeffrey Summers Tue, 10 Jan 2012 18:49:44 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10974 "It’s not a matter of age, it’s a matter of taste. You can be famous for having good taste, or infamous for having none at all." ~ Love it! “It’s not a matter of age, it’s a matter of taste. You can be famous for having good taste, or infamous for having none at all.” ~ Love it!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10973 Alan Weiss Tue, 10 Jan 2012 18:27:34 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10973 I saw a very average talent who, of course, originated on YouTube. No much of a voice, weak dancer, not much personality. He's just a young kid with a publicity factory. I saw a very average talent who, of course, originated on YouTube. No much of a voice, weak dancer, not much personality. He’s just a young kid with a publicity factory.

]]> Comment on Do I Know You? Why Don’t You Know Me? by Alan Weiss http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10972 Alan Weiss Tue, 10 Jan 2012 18:25:10 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10972 Are people going to be listening to Snoop Dog in 50 years?! Are people going to be listening to Snoop Dog in 50 years?!

]]> Comment on Do I Know You? Why Don’t You Know Me? by Monica Austin Gordon http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10969 Monica Austin Gordon Tue, 10 Jan 2012 16:19:23 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10969 When my 68-year old aunt mentioned she was a Justin Bieber fan, not only did I question her sanity, but I asked myself if this phenomenon was worth investigating. Once I got past the first five minutes of the movie "Never, Say Never" I was pleasantly surprised! All is not as it seems. When my 68-year old aunt mentioned she was a Justin Bieber fan, not only did I question her sanity, but I asked myself if this phenomenon was worth investigating. Once I got past the first five minutes of the movie “Never, Say Never” I was pleasantly surprised! All is not as it seems.

]]> Comment on Do I Know You? Why Don’t You Know Me? by John Martin http://www.contrarianconsulting.com/do-i-know-you-why-dont-you-know-me/#comment-10966 John Martin Tue, 10 Jan 2012 15:10:27 +0000 http://www.contrarianconsulting.com/?p=4236#comment-10966 I like this a lot and I’m pleased to see that it’s not just me who feels this way. My 14 year old daughter is obsessed with celebrity and image. Quite often she will talk about some ‘famous’ person and is horrified to hear me ask, ‘Who the hell is she/he?’ They are always the new, latest thing to hit the screen, charts, or fashion industry. Not at all dissimilar to the one who fizzed out only weeks before! It’s a shame really, as all the kids in the school are judged on who likes who and which girl looks more like which so called celebrity. But I won’t give up. My daughter is a pretty girl with a brain in her head and I will keep telling her that, as each of these talentless celebs fall back into the abyss of irrelevancy, I will still be there, guiding and helping her to a future of independence and self confidence, where a need for attention and validation no longer matters because I love her for who she is, not what she thinks she should be. Still, she can give me a headache at times! I like this a lot and I’m pleased to see that it’s not just me who feels this way.
My 14 year old daughter is obsessed with celebrity and image. Quite often she will talk about some ‘famous’ person and is horrified to hear me ask, ‘Who the hell is she/he?’
They are always the new, latest thing to hit the screen, charts, or fashion industry. Not at all dissimilar to the one who fizzed out only weeks before! It’s a shame really, as all the kids in the school are judged on who likes who and which girl looks more like which so called celebrity.

But I won’t give up. My daughter is a pretty girl with a brain in her head and I will keep telling her that, as each of these talentless celebs fall back into the abyss of irrelevancy, I will still be there, guiding and helping her to a future of independence and self confidence, where a need for attention and validation no longer matters because I love her for who she is, not what she thinks she should be.

Still, she can give me a headache at times!

]]> Comment on New Year’s Visitor by Alan Weiss http://www.contrarianconsulting.com/new-years-visitor/#comment-10951 Alan Weiss Mon, 09 Jan 2012 19:42:22 +0000 http://www.contrarianconsulting.com/?p=4192#comment-10951 Anyone know what kind of hawk it is? Anyone know what kind of hawk it is?

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