If commitment is desired from employees, then they need commensurate power. They need to have the prerogative to make decisions which influence the outcome of their work. They need the authority to resolve customer requests, complaints, and suggestions. They need the accountability to be responsible for results.
If you don’t provide that kind of autonomy, authority, and accountability, you might have compliant employees, but not committed ones. The latter consider the company resources their own, to be conserved, and the company goals to be their own, to be exceeded. The former are simply a part of your machinery, uncaring, following their programming.
© Alan Weiss 2015