CVS pharmacy, 507 Main St., East Greenwich, RI: Rudest clerks I’ve ever encountered. After I commented that she hadn’t said “please” or “thank you” after barking six orders at me (birth date? slide card, sign, hit button, then “here you go” after transaction, pushing bag at me), she said, “Why would I say ‘thank you?'” I said, “For my business.” She screamed, sarcastically, “Oh, thank you!”
Who hires these people with zero personality? Who manages them? What makes them so indifferent to customers? CVS/Caremark is the 12th largest firm in the Fortune 500, the CEO makes zillions and it has a near-monopoly. I can tolerate long waits, and high prices, and great care over prescriptions, and frustration over dopey insurance policies, but I can’t tolerate an organization that doesn’t respect its customers and tolerates lackluster, aggressively rude employees.
Hey, CEO Larry Merlo, are you at all interested in the outrageous rudeness of some of your people? She’s not the only one at your counters who acts this way in that same store. Or are we all just cattle to you while you count your money?