Dumb-ass, stupid management: I would advise all of you, in a competitive market, not to use Shell gasoline or credit services.
I’ve been a Shell customer since 1986—it says so right on my credit card. My credit limit has never been changed by Shell. It’s about $600. Every month for over a quarter century, I’ve paid my bill in full.
Today, I have two vehicles that cost about $100 each to fill, and a third that costs about $80. In addition, my son has a card on my account to use in LA, where you can only get around by car. So in a month, it’s easy to sometimes exceed the $600. Here’s what Shell does: They suspend my account. They also send me warning letters when my card is used in LA, even though they’ve known for years my son lives there and charges gas there.
I wrote the CEO letters of complaint, asking that my credit limit be raised and that they acknowledge the California charges are not reason to call me and demand my approval. They simply sent me advice to call customer service—which takes very long to reach and after you do, they don’t choose to help you. “Not my department. I’ll have to transfer you.” Really rude people.
Finally, two days ago, a genuine moron calls to tell me they’ve been trying to reach me. Since they don’t have my social security number on file (it wasn’t required all those years ago), they need it to apply for credit scores to evaluate whether my limit can be raised. They wouldn’t take it over the phone, the wanted validation from the social security administration! When I asked if there were an easier way, they said they’d accept a photo copy of a passport. When I asked if they would send a form or email verifying and confirming the request with the fax number, the guy says he will not, they don’t send things like that to customers, I’d have to take down the fax number on the phone and then send them a copy of my social security number and passport!
I told him to cancel my accounts. He said, “I’d be happy to do so.” That is verbatim.
In a world of increasing idiocy among frightened and cowardly credit card and bank operations, this is an especial standout for dumb-ass, stupid management. These guys actually drill wells, find gas, and process it without blowing themselves to smithereens? Hard to believe.
So, to the Chief Moronic Officer of Shell Gas: We don’t need you. You need us. Have someone read this to you.
© Alan Weiss 2013