Jersey Mike’s: Dumb Ass Stupid Management

A Jersey Mike’s sandwich franchise costs from $200,00 to $600,000 according to their web site. Which means the guy who opened one in East Greenwich here is going to lose a pile of dough. I’d think a sandwich franchisee would assume somehow that business is pretty heavy from 11:30 to 1:30. We call it “lunch time.” The new store here was featured in the press, is located in a very popular shopping center with plenty of parking, and has an …


Do Me A Favor, Get A Life

Here’s what I received today from someone I don’t know: “I have a favor to ask. I (sic) trying to get my book on the Amazon bestseller list. Today only, I am selling a digital Kindle copy of my book XXXXXXXXX  for only 99¢. I am very proud of my book, I hope you can help me. Also, if you know others who would like a great business book, please forward this to them.” This is what it’s come to: gaming …


Enterprise: Dumb Ass Stupid Management

DO NOT RENT FROM ENTERPRISE. After their horrible service, and less than half-filled tank without notice, they’ve lost the car! They were told (there’s an email record) to pick the car up at the La Playa resort, have failed to do so for two weeks, and left a message last night that they need their car back! Of course, you can’t return the call because they have limited hours, and the resort informed me that Enterprise was aware but simply …


Sticks and Stones

I’m sitting in my hotel in San Francisco listening to the ubiquitous happy talk early morning news, today on NBC. The “anchors” report stories about Trump, his advisors, and his wife with a deliberate and unmistakeable contempt, complete with snide intonation and skeptical body language. It’s as if someone were to say that the city will defy federal law and give sanctuary to illegal immigrants. Oh, wait, that’s what they are doing. Irrespective of one’s politics, this was and is …


Dumb Ass Stupid Management with Honors: Enterprise Rental Cars

Enterprise delivered a Jaguar to me last Friday at the Delano Hotel in Miami to drive through Alligator Alley to Naples, about a 2.5-hour trip. That road has some serious crime statistics in terms of motorists who are stranded, especially at night. So I was shocked when the dashboard informed me I had 24 miles left in the tank with 50 miles to my destination. I found two state troopers with 15 miles left and they told me in 10 …


“We expected better results” Dumb Ass Stupid Management

This morning’s papers reveal that Macy’s, Sears, and Barnes & Noble are all experiencing slowdowns, with extreme measures being taken by the first two (closings, layoffs, divestitures). One Macy’s executive commented, “We had expected better results.” In what world would you expect better results from old-time, brick and mortar operations with no zest and no appeal? On those occasions when I’ve been in a mall with a Macy’s,  it is always the dullest, most depressing of all the large stores. …


Blues At the Blue Moon Fish Company: Dumb Ass Stupid Management

In Ft. Lauderdale, four of us arrive for dinner at the Blue Moon Fish Co. with two more about ten minutes behind us in another car. The two hostesses snootily inform us that we can’t be seated until “everyone is present.” I was a guest, not the host, but I asked, “Why can’t you seat us now, the restaurant is empty?” And the airhead hostesses reply: “Because it makes it smoother for the wait staff and kitchen if you’re all …


The Wrong Stuff

I flew to Tel Aviv in a 747, the sole resident of first class. The plane was old, but it was like a huge private cabin. However, I looked forward to the return on a new Triple 7, though I suspected first class would be filled. My plan was to have dinner in El Al’s first class club and sleep for five or six hours on the plane, then do some writing, and have breakfast before we landed in Newark. …


DASM: Growth Is Based On Investment

I’m spending one night at the Ritz-Carlton in Marina del Rey before flying to Japan. This used to be one of my favorite hotels. Now it’s simply another Marriott property and I won’t be back. (I holed-up here for a while during 9/11.) The erosion of the Ritz-Carlton brand under Marriott cost-cutting and management is a study in stupidity. You don’t cut your way to growth. I’ll be at the Four Seasons in Kyoto and Tokyo. They know how to …


Dumb-Ass Stupid Management: Model Trains

Here’s a nominee for the DASM Hall of Infamy. I’m considering buying a property to have a new train layout built. As some of you know, I’ve built a couple in my home, but now all our rooms are assigned other uses and I want a professionally built layout, not one where my wiring might blow up the town. As you can imagine, money is not an issue. Logistics, relationships, trust, and so forth are. I wrote to eight companies …