FedEx should use the postal service. They misrouted our luggage going to Palm Beach, then confirmed a return pickup on Saturday and simply did not show up. That’s right: They had the confirmation number but the truck never arrived. The Four Seasons had them pick the luggage up today for same-day delivery, by this evening. Knowing FedEx, they will ignore my refusal to pay for this, and dun me for the payments, I will then call their corporate headquarters, where a nice person in the executive offices will have to overrule the people in the field and on the phones who simply don’t care.
The people working for FedEx in the Boca/Deerfield/Palm Beach area have clearly been out in the sun too long.