Coolaroo is a brand of pet products produced by Gale Pacific, Ltd, and sold on Chewy.com among other places. Stay the hell away from them.
Their product was defective—couldn’t be assembled—and they have not replaced the part even with proof of purchase. Their phone people are disempowered and simply sing the company denial song.
Do not buy from them, they may have poor products, but they’re also lousy at service!