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Profiles:
- Alan Weiss:Dumb-ass stupid management doesn't look for cause, but rather blame, or tries to hide the adverse effects.
- Jeffrey Summers:Where does DASM fall?
- Morton:Alan Insightful as usual. Wonderful stuff
- Alan Weiss:I find it useful to determine exactly what I'm dealing with and confront it. As a consultant, it's easier than as an int
- Alan Weiss:You can do worse than being a duck. The can fly, swim, or walk. They eat almost anything. And contrary to the bromides,
- Peter McLean:Doing something that really matters to us, our loved ones and those we serve is more important than lofty resolutions.
- Peter McLean:Brilliant post Alan! I've seen these behaviours easily and quickly destroy a company/unit. Your solutions are spot on
- Alan Weiss:That's why I write it! (If you read people like Peter Block, they advocate that human resources should ensure that ev
- Jeffrey Summers:"Perhaps one problem is that instead of developing great leaders we’ve tried to compensate for mediocre ones by asking p
- Pat Tith:Poor Buddy. No respect! What's a little guy to do?
- Alan Weiss:This is true!
- Peter McLean:Although your yard cleaners might be able to earn a lot more...
- Alan Weiss:Good!
- Richard Martin:Hi Alan, Very appropriate words at this point in time for me. Thanks, Rich Martin
- Graham Franklin:a question of hubris overcoming enquiry.
- Alan Weiss:Excuse me, but I don't care about your view. 1. I told you not to write me. 2. A client you never met has a need and
- Dave Gardner:It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldo
- Alan Weiss:That's a pretty good idea. Too many companies, particularly financial services, see their customers and clients as poten
- Tim Wilson:Alan, In reading this post I couldn’t help but think about how customer service has declined overall. It seems that t
- Alan Weiss:I've had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the
- Jason Burke:Coincidentally, I just recently finished "The Art of the Examination" by Barry Polansky, a book written by a dentist for
- Alan Weiss:That works, too!
- John Martin:I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan.
- Alan Weiss:Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal express
- Alan Weiss:The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctio
- John Martin:'They are worried that customers might hurt them instead of how customers are important to them' And that has just hi
- Simma:Always thankful for these reminders
- Alan Weiss:It's arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxiou
- Volkmar Voelzke:I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). St
- Alan Weiss:Except I told him that "elevator pitches" were useless!
Episode 65: Think Big, Live Large
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Alan, as always your messages are right on and right on time. Since meeting with you a week ago I am noticing my thinking and challenging it as well. I am working on two proposals and your voice is in my head.
Thank-you!
Cheryl
Just don’t start responding out loud!
On the money Alan.
Great story about the $377k proposal.
Thanks,
Noah
You can’t make it up!
Always thankful for these reminders