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Instant Rewards, Just Mix In Attentiveness

Instant Rewards, Just Mix In Attentiveness

My coordinator at Caesar’s Palace in Las Vegas reacted immediately when I told her the bartender at the reception the prior evening was terrific. “That was Jimmy,” she said, “and he’ll get points for that immediately.” She explained that any customer who singled out an employee’s helpful service generated points which the employee could use to shop online. I immediately gave her two more people who had been extremely helpful.

Do your clients use immediate rewards to stimulate and sustain customer delight? Maybe you should help them start.

© Alan Weiss 2016

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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