Line of the Week

I’m running a Mentor Mastery session in London in February, and secured the presidential suite at The Stafford Hotel through American Express Black Card. All details were taken care of.

However, I thought it would be a good idea to talk to management personally, so I put in a call the other morning. A senior manager promptly called me back. I asked where the hotel was by landmarks, having been to London 20 times but never to this property.

“We’re about two blocks south of The Ritz,” he said, referring to one of the most famous, and most expensive, hotels in the world.

“Ah, I know where you are,” I said, “we usually stay at The Ritz.”

He responded immediately: “Well may I congratulate you for upgrading, sir.”

© Alan Weiss 2010. All rights reserved.

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4 Responses to Line of the Week

  1. Graham Franklinj says:

    As I said we do have some good customer service and sales ability in London

  2. Ed Poll says:

    Fabulous comeback! Quick and devastatingly clever.

  3. Mark Cioni says:

    Shameless Promotion graduate?

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