Alan’s Monday Morning Memo – 2/16/15

Alan's Monday Morning Memo

This week’s focus point: We tend to view confrontation and conflict as undesirable. There are organizational courses on “conflict resolution,” and therapists help people deal with “confrontation.” But aside from physical threat, passionately held differing opinions have always seemed to me to be the stuff of creativity, and progress, and excitement. One of my Fortune 20 clients used to hold “pre-meetings” before scheduled meetings to iron out differences and ensure there was no discord at the session. This created a …


LAST DAY FOR DISCOUNT AT CONSULTING CONVENTION

Sunday is the FINAL DAY for the $200 discount for the Million Dollar Consulting® Convention in Atlanta, and there are only 20 seats left, after we juggled to make more room. Join your colleagues from 9 countries for 2.5 days of guaranteed growth personally and professionally. And we’ll be GIVING AWAY thousands of dollars of free products and services while you’re there! You can register here and read about the faculty: http://www.alanweiss.com/growth-experiences/million-dollar-consulting-convention/ You can watch a recent video here: https://www.youtube.com/watch?v=egtv7p4FovI I …


Free Consulting for DirecTV

As a customer of yours who also has Cox Cable in my home as well as Apple and Amazon TV, and as a world-class consultant and thought leader, here’s some free advice for senior management at DirecTV: 1. You have far too many outages, approximate 20:1 vs. Cox Cable. 2. Your phone system should not be designed to divert people from reaching a live representative. It refused my prompts by voice and keypad, and eventually started asking me what movie …


Whom Do You Trust?

I conduct global events and experiences at Four Seasons, Peninsulas, Mandarin Orientals, and properties of that ilk. I’m usually asked for a credit card and authorization to charge it. These costs are often in the high-five and low-six figures. At the Hyatt Regency in Atlanta, I’ve been asked to complete a form that will take me 30 minutes. Those top properties are run by their marketing and sales departments, but the Hyatt seems to be run by its financial department. …


To Whom Do We Listen?

I was asked today how I determined what advice I heed or ignore. Here are my criteria: 1. Unsolicited advice: I disregard all of it, positive and negative, it’s almost always for the sender, not the recipient. The exception is an immediate, verifiable issue: lettuce in my teeth. 2. Solicited advice from experts: I heed the advice of Drucker on strategy, Goldsmith on coaching, my scuba instructor when diving, just as I expect people to heed me on solo consulting. …



The Road More Traveled

In this weather, I let the dogs into the yard in the morning via the kitchen door, but then go up to the garage and let them back in through that door. Their feet dry off and they hop in the truck to go for coffee. Bentley has long legs and beats down a variety of long trails through the snow since the yard alone is over an acre. Buddy Beagle, who has to hop in new snow, never tries …


You’re not going to be successful if you fixate solely on how to make as much money as possible. Money is simply a means to an end, and there’s no passion—except for the obsessed few who simply crave more and more cash—around money. Trying to find a way to make a lot of money and then attempting to be passionate about it seldom works. Find your passion—what you love doing and what you’re great at doing. Then figure out how …


Why is that?

• In an age of immediate communication, why does it take a bank DAYS to process a wire transfer? • If we all know there is the potential for heavy snow during any winter in the northeastern US, why are we always so surprised and often unprepared? • Why do television stations put such an emphasis on their “meteorologists” and their technology, when every station gets its weather information from the exact same source, the National Weather Service? • How …


Million Dollar Consulting® Convention in Atlanta

The final $200 discount expires on Feb.15. This is a unique 2.5 days, featuring my opening keynote, a general session by Dr. Martin Seligman (Learned Optimism), and nine concurrent sessions repeated twice by my faulty of global experts. The fee includes an evening reception, lunches, and refreshments. You can watch a new video here: https://www.youtube.com/watch?v=egtv7p4FovI You can see a second video, learn about the faculty, review the content, and sign up for the convention here: http://www.alanweiss.com/growth-experiences/million-dollar-consulting-convention/ There is no other …