Loews Hotel Miami: Dumb Ass Stupid Management

I’m proud to award the Dumb Ass Stupid Management tin can to the general manager and his team at the Loews Hotel in Miami. Recommended to me, it was one of five properties I called to set up a meeting. The sales director who took my call (after the obligatory two transfers and identical questions asked by two different people) informed me that I’d have to pay for 2.5 days of “business parlor” space even though my meeting was only …


BOO!!

I live in Rhode Island, yet I was astonished to hear Denver fans booing Peyton Manning during the Bronco’s loss to the Colts yesterday. And now there should be a penalty for piling on, as the press salivates about Manning having to face retirement. At the outset of this season, quarterback Aaron Rodgers was questioned in Green Bay (to which he replied famously, “relax”) and Tom Brady was supposed to be over the hill in New England, where they also …


Alan’s Monday Morning Memo – 1/12/15

Alan's Monday Morning Memo

This week’s focus point: Yesterday, the New England Patriots overcame 14-point deficits twice in a game in which they didn’t lead until the final five minutes, and ultimately won only after the final play of the opposition failed. They did so because they never panicked, never made excuses, and continued to execute to the best of their abilities (in 12° weather). They didn’t claim the game was unfair, the elements were too tough, the breaks were going against them, they …


N.O.N.S.E.N.S.E.

I’ve mentioned quite often that my respect for someone’s expertise is generally in inverse proportion to the amount of initials after their name, magnified by the obscureness factor. I know what an MBA means, but CRQ-FB8 leaves me seeking a drink. The worst cases of depression after losing a job I’ve encountered are those in which the individual identifies with his or her title, and not contribution. Take away the business card, you take away the identity. Take away the …



El Capitan

Have you been reading about these two guys free climbing the toughest face of El Capitan  in Yosemite Park? “Free climbing” means you use no ropes (except as an emergency in a fall) and climb only using hands and feet in crevices in the rock face. This particular climb is on a rather sheer rock face, with overhangs and some requirements to leap to the next possible indentations in the rock. They often fail in a move, and the safety …


Dumb Ass Stupid Management at Gucci and Ralph Lauren

My wife and I are on Worth Ave. in Palm Beach shopping for a wallet and billfold for me. Price is not an issue, and there are dozens of high-end stores elbow-to-elbow. At Gucci, someone approaches after we wander to a display case, and he says, “Men’s wallets are down there” pointing to a different case, and then walks away. I said to my wife, “Not much of a selection,” and she said, “And lousy service.” We walked into Ralph …


Alan’s Monday Morning Memo – 1/5/15

Alan's Monday Morning Memo

This week’s focus point: The rage this morning on Facebook seems to be about “pay it forward,” with scores of people (just among my friends) advocating that others “sign up” (it’s a verbatim, copied paragraph) and they’ll receive an unexpected gift during the year, provided they promise to do so for someone else. I think good intentions should always be lauded, such as the recent “ice bucket challenge” that raised a lot of money for charity. I understand “viral” and …


Shortcut to Success

Don’t make things overly complex. If you want to succeed in consulting, here’s the sequence: 1. Determine what you love to do and are great at (your value proposition and “sweet spot.”) 2. Identify your ideal buyer for that value (Market Value Bell Curve). 3. Attract that buyer (market gravity and thought leadership). 4. Provide a variety of interventions to move clients to more involvement, higher fees, and less labor (Accelerant Curve). 5. Continually evolve and generate new IP (reinvention …