Hi, Neighbor

Tweet Occasionally, I’ll see someone doing something odd, like blocking traffic to stop to talk to someone. If I don’t recognize them, I tend to think, “Really a dumb move.” But if I know them, I just sit patiently figuring there’s a good reason. We give people we know the benefit of the doubt because we are familiar with many aspects of their lives: children, jobs, residence, hobbies, relationships, family, possessions, and so on. With the exception of the familiar …


Konik’s Tail Vodka

Tweet I complained here about The Drink Shop in London completely unconcerned about my order for Konik’s Tail Vodka on its web site, because they couldn’t figure out from my address and email I live in the US. The owner of the Polish vodka company saw my blog, and evidently gave The Drink Shop hell. (“This is unacceptable. I’m trying to sell my vodka!”) Today, someone from The Drink Shop called and said my vodka was on the way. Hell …


Dumb Ass Stupid Management: FedEx

Tweet FedEx should use the postal service. They misrouted our luggage going to Palm Beach, then confirmed a return pickup on Saturday and simply did not show up. That’s right: They had the confirmation number but the truck never arrived. The Four Seasons had them pick the luggage up today for same-day delivery, by this evening. Knowing FedEx, they will ignore my refusal to pay for this, and dun me for the payments, I will then call their corporate headquarters, …


Alan’s Monday Morning Memo – 10/27/14

Alan's Monday Morning Memo

Tweet This week’s focus point: Here’s my theory on why underdogs win: The team on top can’t achieve the proper motivation, and the team on the bottom feels it has nothing to lose and everything to gain. I look at a tough meeting, speech, or debate as a challenge, as a chance to have fun and show what I can do. I’m never frightened, or worried about “losing,” or my ego being damaged, or what others may think. Bentley doesn’t …


Jet Blue(s)

Tweet Jet Blue flight 722 at 10 am today out of Palm Beach to Boston. I open the tray table between my wife and me and it’s filthy. I ask the male flight attendant if he has something to clean it. He returns and wordlessly throws two wet-naps on the tray and leaves! Later, when he’s collecting empty glasses, he says, “You’ll have to return your tray table to the upright position,” but doesn’t touch a thing, as if we …


Thought Leadership Conference

Tweet We had a fifth consecutive year of sold-out crowd at Thought Leadership at the Four Seasons in Palm Beach. James Carville was my special guest. Twenty-eight consultants from seven countries gathered for three days of intensive interaction to build dominance in markets, create new books, generate new intellectual property, and meet global leaders. Next year’s session with my special guest, the Master of Influence, Robert Cialdini, can be found here—I have only seven seats left: http://summitconsulting.com/seminars/the-thought-leadership-symposium-2015-10.php   (Photos courtesy of …



The Ragin’ Cajun

Tweet James Carville was my guest yesterday at my annual Thought Leadership Conference at the Four Seasons in Palm Beach. He is a fast-talking, straight-shooting guy who goes full bore, start to finish, and he joined us for dinner, as well. I asked him why Barak Obama, elected amid speeches between Doric Columns and Greek Porticos, with a rock star excitement in the audience, is now shunned by members of his own party seeking reelection in states he originally carried. …


The Doorman

Tweet The first and last impression you have in most top-flight hotels is created by the doorman. He greets you, often relays to the desk that you’re approaching for check-in so that you can be welcomed by name, and then packs your bags in a car and wishes you well when you checkout. In the interim he greets you and holds the door every time you depart and return. He has a great deal to do with how you enter …


The Drink Shop: Dumb Ass Stupid Management

Tweet There’s a place on the web called The Drink Shop that advertises “liquor distributed worldwide.” So I ordered a vodka through their quite confusing site. I received an email today stating that, since I didn’t fill in my country, they were canceling the order from a week ago. Apparently, “Rhode Island 02818″ wasn’t sufficient when I missed yet another box. Yet they had both my phone number and email, and they had the time to write me to tell …