Resiliance

I stopped in a hobby store the other day, where I’ve been buying supplies for almost 30 years. The owner and I are about the same age, but he looks ten years older than I. I hadn’t been in for about two months. He was quite depressed. He told me he’s dying a slow death, that “retail can’t survive” any more, and that people were now buying electric trains and models off the web. He had to lay off his …


Alan’s Monday Morning Memo – 6/1/15

Alan's Monday Morning Memo

This week’s focus point: A lot of people are complaining that’s it’s been a tough year. Too cold. Too hot. Too wet. Too dry. Business is off. Technology is hurting us. Bad breaks. High taxes. Long commutes. Difficult travel. I watched one of our snapping turtles lay eggs this morning, in a thousands-of-years-old manner, scooping out a hole, laying the eggs, covering them, laboriously getting back to the water. Most of the eggs will be eaten or destroyed. Sometimes all …


DASM: H. Gerstner and Sons

My newest Dumb Ass Stupid Management Award goes to Gerstner. They make jewelry cases and the like, and brag about their history, elevated mission statement, customer service, and the usual. Talk is cheap. I ordered a nice piece. They affix their nameplate to the bottom drawer, which is fine with me, but it’s very crooked, a botched job, which mars the workmanship considerably. I wrote them at both their “customer service” and “customer suggestions” addresses. That was a week ago. …


Commitment

If commitment is desired from employees, then they need commensurate power. They need to have the prerogative to make decisions which influence the outcome of their work. They need the authority to resolve customer requests, complaints, and suggestions. They need the accountability to be responsible for results. If you don’t provide that kind of autonomy, authority, and accountability, you might have compliant employees, but not committed ones. The latter consider the company resources their own, to be conserved, and the …




Guest Column: The Power of Passion

The Power of Passion   By Garry Beavis   Umpteen ingredients impinge on and are part and parcel of professional services. These impact our ability to market our services; communicate our value; affect our effectiveness in creation and delivery; and how we create trusting and sustained relationships with clients.   Nothing impacts on our professionalism and our value, perceived or otherwise, more than passion does. Nothing can impact more on the direction of our professional ‘purpose’ and transition than passion …


Get Off This Avenue

I received a call from someone named Sara at a place called Avenue. She claims that they are doubling in size frequently, and provide three-minute videos to clients using others’ intellectual property. The profits are split. My air raid warnings sounded. There’s a lot of nonsense going around about technology that guarantees passive sales (I think Lightspeed, for example, is pure hype). It became clear quickly that Sara was quoting from a script. I kept interrupting her. She told me …


Into the Light

We had to have some major landscaping work done, and the new sod that was put down was a different color from the surrounding yard. “That’s because your existing grass had been in the shade,” said our tree guy, “but now with all the shade gone, the grass will look healthier and more attractive.” Many of us work in someone else’s shade or shadow—a parent, a stronger brand, a thought leader, a loud voice. We need to step out from …