What We Have Here Is A Failure To Communicate

I had a problem with my Pitney Bowes postage meter at one point, and the repair guy said, “Yeah, this was tooled wrong. It’s nothing your doing or even this machine, the part was made wrong.” “No one realized?” “Oh, we told them right away in manufacturing, but they refused to listen to us.” In your clients, marketing, sales, manufacturing, R&D, and other operations often don’t listen to their own field people (or customers). There aren’t established avenues to do …


Structuring A Successful Hour Meeting (With An Economic Buyer)

First 10-15 minutes: Pleasantries, build a relationship, determine other person’s style, create credibility and trust. Offer some value. Typical question: “What prompted you to see me?” Second 10-15 minutes: Discuss issues of importance which may lend themselves to a project. Provide more value. Pivot the discussion when necessary to keep the discussion in the “boat channel” you design. Typical question: “I’m confident I can help you in these areas, how can we best work together?” Third 10-15 minutes: Segue the …


Alan Weiss’s Monday Morning Memo® – 7/4/16

Alan's Monday Morning Memo

Independence Day marks the day (roughly, it was actually July 2) that the Continental Congress declared the thirteen colonies legally separate from Great Britain. It was the vote, not the actuality (independence was formally obtained by the Treaty of Paris in 1783). Here’s a letter excerpt from John Adams to his wife, Abigail: “The second day of July, 1776, will be the most memorable epoch in the history of America. I am apt to believe that it will be celebrated …


The Hole in the Door

I returned from a trip many years ago, and found a gaping hole in the bedroom door, about two feet from the floor. “What happened here?!” I asked my wife. “Oh, Buck ran into the door.” Buck was our 56-pound Siberian Husky. “Where did you bury the dog?” I asked. “What are you talking about?,” she said, “he’s out in the yard.” “Did you see this happen?” “No, the kids told me about it.” “Get the kids in here.” I …


Lawn Maintenance

They dug about 50-yard trench on our property to replace ancient wiring leading to the pool and cabana. When they covered it, they seeded to hide the bare scar. From a distance, everything looks green. But when you get close you can see the inevitable weeds that have arisen. Business is often the same way. Leadership is so detached and isolated that they look at what appears to be a well running, smooth business. It’s only when they get up …


Dumb Ass Stupid Management: UPS, Amazon, Chase

Here are three examples of arrant stupidity:   UPS I’m informed someone has hacked my account and I should change my password. But when I go to do so, UPS has already invalidated my current password. When I input my user ID to get a new password, I’m told that it doesn’t exist, although I’ve had it for 20 years.   I go to an online “chat,” have to go through THREE different agents, none can help me, and the …


Journaling

Many people get a much better handle on their time use and productivity by journaling where they’ve spent their time over the prior week or more. Here’s another view, which I developed for my Productivity Retreat: Journal your next two weeks. Then see how accurate you are about where your time is going and why, © Alan Weiss 2016



Alan Weiss’s Monday Morning Memo® – 6/27/16

Alan's Monday Morning Memo

The British have opted to leave the European Community. That’s their right. No one reading this knows what the consequences will be, positive or negative. Yet the very act has highlighted the polarization that has become our modern manifesto, our cultural chaos. Many people in the U.S. are likening this to Donald Trump being elected, to a bigoted backlash against immigration. One writer in a Wall Street Journal op ed piece compared Mexicans with the Jews fleeing Europe in the …


Set Me On Fire

Once again, we see people insufficiently motivated to walk across Tony Robbins’s hot coals without getting burned and, in fact, needing hospitalization. Poor Tony, he’s facing more and more weak people. (http://www.msn.com/en-ca/news/world/more-than-30-people-burned-in-tony-robbins-hot-coals-walk/ar-AAhAtzI?li=AAggFp5) On a more serious note, when will we make it illegal to use spurious developmental scams with no validation or pragmatic use—be they hot coals or sweat tents or holding your breath—that can cause serious physical and psychological harm and, in some cases, even death?