Alan Weiss’s Monday Morning Memo® – 1/8/18

Alan's Monday Morning Memo

I talked to a very bright guy I know recently whom I really respect. He’s creative and articulate and interesting. During our time together, on three separate occasions, he mentioned something negative that, purportedly, someone else has said about me. I have always called this kind of reporting “schoolyard gossip.” I remember when our kids’ fourth-grade teacher told us during a parent evening at school, “Here’s my deal: If you don’t believe everything your kids tell you about me, I …


DASM: Pitney Bowes

Pitney Bowes has the distinction of being a repeat winner of the DASM Award. I returned from Florida and found a form letter from Pitney Bowes, along with $700 in legitimate charges, saying that I owed $20 for more than 45 days and if I didn’t pay it immediately they’d turn it over to a collection agency. I’ve paid this company thousands of dollars a year for 30 years, and this is their bureaucratic, customer-loathing response to a charge that they …


Neither Rain, Nor Snow….But Not Always

On October 8, 2017, I mailed a small check to the town newspaper to renew my subscription. It wasn’t received by December 15, so I gave them a credit card. I figured the envelope probably had fallen between the car seats. On January 3 the check was received, postmarked October 8 by our local post office, which is a half-mile away.


What’s Your Story?

I’m as guilty of this as anyone. There are some people whose interests absolutely put me to sleep or move me to violence. I develop a bad tic when I hear about computer backups, golf, or any kind of running, especially pre-dawn. Fishing stories compel me to root for the fish. Of course, I’m sure not everyone is mesmerized by my talking about electric trains, or sports cars, or wine. It may be their loss, but I understand that I …


Here’s My Material for Our Call in Five Minutes

I get a kick out of receiving some material an hour or less before a scheduled call and being asked to look it over, as though I’m sitting around with nothing to do! I guess it’s nice that people feel I have superpowers, and can instantly absorb a book outline, or consulting proposal, or 2018 strategy. Here’s a neat trick: You promise a buyer a proposal within 48 hours. You send it within 12 hours. You call to ensure it …



Admit It, Most of You Agree….

Trigger warning: Some or probably all of the opinions expressed below my cause you to seek out a safe zone or demand the writer be shouted down. Please be apprised of that danger before deciding to read on. My intent is to rile as many of you as possible. Send protests to bentleythegermanshepherd.com. If you would like to protest in person, he will deal with you. I fully appreciate some women’s desire to retain their identity by not merely forsaking …


Listen to Me, Not Them

There is some kind of new trend on Linkedin, although it may just be plagiarism and copying, stipulating that asking “Why?” is the wrong approach to problem solving, Instead, we should be asking “What?” (One of the proponents is a psychologist, apparently, who positions herself as still another “best-selling” author.) The only way to remove a problem is to find its cause (not to find blame) which is done by asking “Why is this happening?” Otherwise, you’re just adapting to …



Alan Weiss’s Monday Morning Memo® – 1/1/18

Alan's Monday Morning Memo

I was torn between simply saying “Happy New Year” this morning and including a message. I’ve decided on the latter, because I think the subject is important for all of us in the year ahead. I think we should apply to ourselves, first, any demand, morality, or stricture that we attempt to place on others. This struck me very powerfully when I watched Hollywood celebrities and television personalities moralize for every cause in the world—most of which I agree with—while …