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Submitted by John Felkin
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Profiles:
- Alan Weiss:Good!
- Richard Martin:Hi Alan, Very appropriate words at this point in time for me. Thanks, Rich Martin
- Graham Franklin:a question of hubris overcoming enquiry.
- Alan Weiss:Excuse me, but I don't care about your view. 1. I told you not to write me. 2. A client you never met has a need and
- Dave Gardner:It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldo
- Alan Weiss:That's a pretty good idea. Too many companies, particularly financial services, see their customers and clients as poten
- Tim Wilson:Alan, In reading this post I couldn’t help but think about how customer service has declined overall. It seems that t
- Alan Weiss:I've had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the
- Jason Burke:Coincidentally, I just recently finished "The Art of the Examination" by Barry Polansky, a book written by a dentist for
- Alan Weiss:That works, too!
- John Martin:I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan.
- Alan Weiss:Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal express
- Alan Weiss:The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctio
- John Martin:'They are worried that customers might hurt them instead of how customers are important to them' And that has just hi
- Simma:Always thankful for these reminders
- Alan Weiss:It's arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxiou
- Volkmar Voelzke:I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). St
- Alan Weiss:Except I told him that "elevator pitches" were useless!
- Aras Geylani:Hi Alan, Saw your name in Harvard Management Communication Letter article about how Barnett Helzberg of Helzerg Diamond
- Alan Weiss:American Airlines followed up based on my blogging, but I doubt BOM will do anything but wonder why so many clients are
- Philippe Back:I wonder what the follow up will be... there may be something as those posts usually have "interesting" side effects.
- Alan Weiss:Here's a comment from Kevin Pare, posted with his permission: You hit the nail on the head. I had the exact same expe
- Alan Weiss:Can you imagine, out of the blue, deciding you'll alienate clients who are the best kind because you're changing the pol
- Noah Fleming:That's a hilarious story. Congrats BMO! I'm Canadian - we are good polite people. I do my business banking with B
- Alan Weiss:I'm sorry, but if someone can undergo the grueling (and often absurd) demands of medical school and beyond, they can run
- Alan Weiss:You can't make it up!
- Lisa S. Griffith:Mr. Weiss, Doctors schedule patients back-to-back patients every day all week because their income is controlled direct
- Noah Fleming:On the money Alan. Great story about the $377k proposal. Thanks, Noah
- Alan Weiss:Aw....I get a lot of that!
- Alan Weiss:I was just asked that in a speech this week. Generalize as much as you can to maximize your range of buyers and to prote
That’s priceless!
You interrupted my Tweeting for this?
I really enjoy this despair.com products.
I often use your postcards when working with leadership teams.
When people first see the images they automatically think that the images are the cheesy successory images about teamwork and dedication.
When they read the postcards you can see the confusion then utter laughter.
I enjoy social media but I couldn’t pass over the truth that was in this image. I’ve yet to find the business ROI in social media for me. I do like staying in touch though…
Priceless is right!
I’ll link to this on my next tweet.
Even if you’re in love with social media, if you can laugh at yourself, you’re still partly human! (Unlike the Starbucks vice president who resented me making fun of an eminently satirical organization!)
Hey, are you selling the t-shirt? That’s funny…
No, but I believe you can order them from the source, despair.com.
This comment is more of a general add-on to the overall thread of Alan’s past posts about social media. First off, I love the Despair.com business, and have in fact purchased some of their (his?) goods. Regardless of whether you find them funny, there is a market for the material, and there is an online social community built around regular emails, a blog, and a Twitter feed. Much like consulting, Despair has identified the communication tools that best serve its and the customers’ needs – and has a tangible product to support it. It is a good example of a business that has used such social media effectively.
Alan’s past remarks about how it can be a waste are also correct, however. How can this be? It depends on the market. I personally don’t have clients that use Twitter (or blogs for that matter) and for me it would be a waste of time at this point. While I could while away hours and post mega-frequent updates, none of my client base would see them. I might be able to gain another client through that medium, but it just wouldn’t be worth it. As Alan pointed out previously, there are usually much more effective uses of time. If you can make Twitter (or any of the others) work for you, go for it! If not, don’t fight an uphill battle, or worse, alienate your existing clientele by spending time on projects that don’t help them.
Agreed. The point is not to proselytize. The cultists would have you believe that if something has worked for them (often just once) that everyone has to use it. And beware those with hidden agendas who actually are connected to or profit from participation on social platforms.