<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: Saks</title>
	<atom:link href="http://www.contrarianconsulting.com/saks/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.contrarianconsulting.com/saks/</link>
	<description>Architect of Professional Communities® &#124; Alan&#039;s Blog</description>
	<lastBuildDate>Fri, 03 Feb 2012 22:11:14 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0</generator>
	<item>
		<title>By: Alan Weiss</title>
		<link>http://www.contrarianconsulting.com/saks/#comment-4246</link>
		<dc:creator>Alan Weiss</dc:creator>
		<pubDate>Wed, 28 Apr 2010 03:00:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.contrarianconsulting.com/saks/#comment-4246</guid>
		<description>Amen to that.</description>
		<content:encoded><![CDATA[<p>Amen to that.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Jason Burke</title>
		<link>http://www.contrarianconsulting.com/saks/#comment-4244</link>
		<dc:creator>Jason Burke</dc:creator>
		<pubDate>Wed, 28 Apr 2010 02:43:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.contrarianconsulting.com/saks/#comment-4244</guid>
		<description>Couldn&#039;t agree more.  I don&#039;t know if folks just have a sense of entitlement about their jobs and don&#039;t think it matters if there are actual, paying customers (commissions notwithstanding).  Perhaps, or maybe they just simply don&#039;t know any better - though your experience with a higher level manager surely would indicate otherwise.  Apathy can be contagious.

These days it seems, true service providers (those who actually do care how their customers are treated) are such a rarity in many circles, that even a modest attempt will get one pretty far.  Simple, polite conversation - deviating (gasp!) from recitation of a company script - can go a long way toward humanizing a grossly dehumanized retail environment.  Such non-conformists are to be rewarded.</description>
		<content:encoded><![CDATA[<p>Couldn&#8217;t agree more.  I don&#8217;t know if folks just have a sense of entitlement about their jobs and don&#8217;t think it matters if there are actual, paying customers (commissions notwithstanding).  Perhaps, or maybe they just simply don&#8217;t know any better &#8211; though your experience with a higher level manager surely would indicate otherwise.  Apathy can be contagious.</p>
<p>These days it seems, true service providers (those who actually do care how their customers are treated) are such a rarity in many circles, that even a modest attempt will get one pretty far.  Simple, polite conversation &#8211; deviating (gasp!) from recitation of a company script &#8211; can go a long way toward humanizing a grossly dehumanized retail environment.  Such non-conformists are to be rewarded.</p>
]]></content:encoded>
	</item>
</channel>
</rss>

