I’ve previously cited Shell Oil here as an outstanding representative of DASM (http://www.contrarianconsulting.com/dasm-shell-game/). It turns out their credit card operation is run by Citi.
Some assistant minion in the president’s office offered me $100 of Shell credit if I would consider remaining a customer. I said I would if my credit limit were raised from the $600 that was established 30 years ago, and if they’d stop suspending my card for fraudulent suspicion every time my son used it in California, where he’s lived for over a year and which they know.
Yesterday, the minion informed me that they’d be happy to have me back. BUT, my card was cancelled, so I’d have to reapply online and–you won’t believe this–since my card was flagged for possible fraud in the past, it probably would be again in the future (even though it was their dumb error).
So, adieu to Shell and Citi and the oafs who run these organizations. I was a 30-year customer and have a spotless credit rating, but they’re not into customer retention, they’re into squeezing profits and CYA. So, I repeat, you ought to stay away from organizations that want to take your money and give you the business, instead of provide value and earn your business.
© Alan Weiss 2013