Alan Weiss’s Monday Morning Memo® – 07/10/17

Alan's Monday Morning Memo

I’m on a Delta flight from Boston to Atlanta a few years ago, and the first class service is even better than usual. And, I notice the guy across the aisle is getting even better service than I am! And there are three flight attendants in first class, with 12 seats. So I ask one of them, “Is that a Delta executive?” It turns out he’s the CEO. Then I’m told he’s spending the week on the planes taking various …